At a Glance
- Tasks: Deliver exceptional customer service and manage enquiries in a dynamic contact centre.
- Company: Join Metro Rod, a fast-growing leader in drain maintenance services.
- Benefits: Enjoy a 4-day work week, competitive salary, and generous leave.
- Other info: Dynamic team environment with opportunities for personal and professional growth.
- Why this job: Be the voice of a trusted brand and make a real difference for customers.
- Qualifications: Strong customer service skills and experience in a call/contact centre.
The predicted salary is between 26743 - 26743 £ per year.
We are recruiting for our prestigious contact centre here at our Macclesfield Support Centre. This is the perfect opportunity for someone with a strong Call/Contact Centre background who is used to delivering a first‑class customer experience within a very busy team. You will be responsible for logging all jobs that come through to the Support Centre and organising the relevant Engineers to those jobs.
Metro Rod work with various companies in the FM, Social Housing, Property Management, Retail, Industrial and Leisure sectors. Despite having been around for over 40 years, we are a fast‑growing and dynamic business and part of an ever‑expanding group Franchise Brands.
What does it entail?
- This team is responsible for providing a customer focused service to National Account, Local Account and domestic customers.
- Being the first port of call for all enquiries over phone and email, dealing with complaints and troubleshooting along the way.
- Working closely with a number of internal teams and external suppliers, the team is relied upon to represent the brand in the best possible way, being proactive and ensuring that all relevant parties are kept up to date along the journey whilst adhering to any client SLA’s.
What do we look for?
- Exceptional customer service skills
- Experience within a Call/Contact Centre is essential
- Proven experience in achieving customer satisfaction targets
- Experience using different systems, as well as Microsoft Word, Outlook and Excel
- Stakeholder management – experience working with internal and external stakeholders
- Ability to follow processes and procedures
- Strong eye for detail
- Resilience
- Experience dealing with complaints
- Proactive approach – able to look at the bigger picture
- Adaptability – able to think on your feet
- Strong work ethic
What do you get?
- Up to 25 days annual leave – plus bank holidays
- Royal London, Company Pension
- Group Life Assurance
- Additional Paid Leave / Special Leave
- Cycle to Work Scheme
- Company Events
- Laptop / Company Mobile
- Travel subsidy / mileage
- Free Eye Tests / Subsidy for Glasses
- Electric Car Charging Points
- Free Standard Parking
- Employee Assistance Programme
- Occupational Health Support
- Employee Discounts
*please note that the rota changes weekly between the following shifts. Shifts include 07:00-17:00, 07:30-17:30, 08:00-18:00 and 09:00-19:00 and will be based over a 4 day working week.
We are an equal opportunities employer. We welcome applications from all suitably qualified individuals regardless of age, disability, gender identity, marriage or civil partnership status, pregnancy or maternity, race, religion or belief, sex, or sexual orientation.
Customer Service Agent - 4 day week in Macclesfield employer: Metro Rod Limited
Metro Rod LTD is an exceptional employer, offering a dynamic work environment in Macclesfield with a focus on employee well-being and growth. With a 4-day working week, competitive salary, and extensive benefits including generous annual leave, pension schemes, and employee discounts, we prioritise a healthy work-life balance while fostering a culture of collaboration and support. Join us to be part of a fast-growing team that values your contributions and provides opportunities for professional development in the customer service sector.
StudySmarter Expert Advice🤫
We think this is how you could land Customer Service Agent - 4 day week in Macclesfield
✨Tip Number 1
Get to know the company! Before your interview, do a bit of research on Metro Rod and its services. Understanding their values and what they stand for will help you connect better during the conversation.
✨Tip Number 2
Practice makes perfect! Role-play common customer service scenarios with a friend or family member. This will help you feel more confident when discussing how you handle complaints and ensure you can showcase your exceptional customer service skills.
✨Tip Number 3
Be proactive in your approach! During the interview, share examples of how you've gone above and beyond for customers in the past. This shows that you’re not just about following processes but also about delivering a first-class experience.
✨Tip Number 4
Don’t forget to ask questions! Prepare a few thoughtful questions about the role and the team dynamics. This shows your interest and helps you determine if Metro Rod is the right fit for you. And remember, apply through our website for the best chance!
We think you need these skills to ace Customer Service Agent - 4 day week in Macclesfield
Some tips for your application 🫡
Show Off Your Customer Service Skills:Make sure to highlight your exceptional customer service skills in your application. We want to see how you've gone above and beyond to deliver a first-class experience for customers in your previous roles.
Tailor Your Experience:When filling out your application, tailor your experience to match the job description. If you've worked in a busy call/contact centre before, let us know how that experience has prepared you for this role at Metro Rod.
Be Proactive and Detail-Oriented:We love candidates who are proactive and have a strong eye for detail. In your application, share examples of how you've tackled challenges and ensured everything runs smoothly in your past jobs.
Apply Through Our Website:Don't forget to apply through our website! It’s the best way for us to receive your application and ensures you’re considered for this exciting opportunity with Metro Rod.
How to prepare for a job interview at Metro Rod Limited
✨Know Your Customer Service Stuff
Brush up on your customer service skills and be ready to share specific examples from your past experiences. Think about times when you turned a complaint into a positive outcome or how you managed to keep customers happy in challenging situations.
✨Familiarise Yourself with the Company
Do a bit of homework on Metro Rod and its services. Understanding their reputation and the sectors they work in will help you tailor your answers and show that you're genuinely interested in the role and the company.
✨Prepare for Common Questions
Anticipate questions related to handling difficult customers, working under pressure, and your experience with various systems. Practising your responses can help you feel more confident and articulate during the interview.
✨Show Off Your Team Spirit
Since you'll be working closely with internal teams and external suppliers, highlight your teamwork skills. Share examples of how you've collaborated effectively in the past and how you can contribute to a positive team environment at Metro Rod.
