Property finance admin assistant apprentice

Introduction

A fantastic opportunity to join the team here at MetroPM, working as a Property finance admin assistant apprentice. If you are interested in working in the Residential Property Management sector and wish to work for an established and experienced company who are passionate about delivering exceptional customer service then apply today.

About the Employer

Established in 2006 and with over 100 years’ combined experience in block and estate management, you can trust MetroPM to deliver a property management solution which is both honest and transparent, tailored for the specific needs of our clients and based on traditional values while using the latest technology.

What You'll Do

Main Responsibilities

The apprentice will receive training and support while developing their administrative skills. Duties will include:

• Carrying out general office administration tasks.
• Preparing basic letters and emails using templates and guidance.
• Sending meeting notices, minutes and correspondence prepared by Property Managers.
• Entering and updating information accurately on company systems.
• Scanning, saving and organising documents, including leases, policies and insurance documents.
• Opening and maintaining electronic and paper files. Archiving files and ensuring records are stored correctly.
• Photocopying, scanning, emailing, faxing and laminating documents as required.
• Franking outgoing post and assisting with posting correspondence.
• Ordering stationery and maintaining basic office supplies.
• Sending brochures and information to prospective clients.
• Assisting with basic data entry and record keeping.
• Supporting the accounts team with straightforward administrative tasks, such as filing invoices and updating records.
• Assisting with basic customer enquiries and directing queries to the appropriate member of staff.
• Taking and passing on messages accurately.
• Assisting with the administration of requests for keys, fobs and permits.
• Updating customer and property information on company systems.
• Supporting Property Managers with general administrative tasks.
• Maintaining confidentiality when handling customer and company information.
• Following company procedures, including data protection and GDPR requirements.
• Developing confidence in using Microsoft Word, Excel, email and other office software.
• Supporting the wider team with other reasonable administrative duties as part of their training and development.
• The apprentice will not be expected to independently manage complex customer complaints, resolve property issues, make financial decisions or take responsibility for invoicing. These activities will be undertaken by experienced staff, with the apprentice supporting the administration where appropriate.

Training Outcome

• Possibility of full time employment
• Career and further learning progression opportunities

Skills Required

• Communication skills
• IT skills
• Attention to detail
• Organisation skills
• Customer care skills
• Problem solving skills
• Administrative skills
• Analytical skills
• Logical
• Team working
• Creative
• Initiative
• Non judgemental
• Time Management

Qualifications

• Essential - GCSE - English - A*-C or 4-9
• Essential - GCSE - Maths - A*-C or 4-9

Course Information

Course: Administration assistant (level 2)

Level: 2

Route: Business and administration

Apprenticeship Level: Intermediate

Working Arrangements

Working Week: Monday to Friday, 9.00am to 5.30pm.

Expected Duration: 1 Year

Training Provider: TRANSWORLD PUBLICATIONS SERVICES LIMITED