At a Glance
- Tasks: Provide top-notch customer service and assist with member enquiries and administrative duties.
- Company: Join a supportive Credit Union focused on community and member satisfaction.
- Benefits: Gain valuable experience, develop skills, and work in a friendly team environment.
- Other info: Flexible hours and opportunities for personal growth in a dynamic workplace.
- Why this job: Make a difference by helping members and enhancing their experience with our services.
- Qualifications: Strong communication skills and a passion for customer service are essential.
The predicted salary is between 22000 - 27000 £ per year.
Purpose of the role
To deal with all member enquiries in a friendly, efficient and effective manner in order to provide the best possible customer service, and to assist with general administrative duties as required to ensure the smooth running of the office.
Key responsibilities
- Deal with member enquiries over the telephone, and digitally in a polite and friendly manner ensuring good communication and first-class customer service.
- Respond to member communications, or pass them to the relevant person efficiently and speedily.
- Accurately complete member transactions in order to provide the highest quality service at all times.
- Process new members in line with our policy and procedures.
- Update existing member records ensuring they are accurate and up to date.
- Support members to get set up on our mobile app.
- To assist the Loans Officers with the administration of Loan applications.
- Ensure member records are filed accurately, efficiently and timely.
- Assist with mailings and marketing projects as and when required to support others in the team.
- Be first in line to deal with member complaints in line with the Complaints Policy.
- Maintain the values, ethics & service levels of the Credit Union at all times.
Person Specification
- Competencies required for the role
- Customer Focus
Provides a high level of customer service, and maintains contact with customers to work out what they need and respond effectively.
Is aware of issues of diversity, and understands and is sensitive to cultural and racial differences.
Effective Communication
Communicates all needs, instructions and decisions clearly. Adapts the style of communication to meet the needs of the audience. Asks probing questions to check understanding.
Openness to change
Understands the need for change and is willing to adapt to it. Is flexible and prepared to try out new ideas.
Personal Responsibility
Takes personal responsibility for own actions and for sorting out issues or problems that arise.
Is focussed on achieving results to required standards and developing skills and knowledge.
Team Working
Works effectively as a team member and helps build relationships within it.
Actively helps and supports others to achieve team goals.
Is approachable and assists willingly in the training & developing of new team members.
Planning & Organising
Plans and carries out activities in an orderly and well-structured way.
Prioritises tasks, and uses time in the best possible way, and works within appropriate policy and procedures.
Problem Solving
Gathers information from a range of sources to understand situations, making sure it is reliable and accurate.
Analyses information to identify important issues and problems.
Identifies risk and considers alternative courses of action to make good decisions.
Resilience
Can show resilience in difficult circumstances by remaining calm and confident, and responding logically and decisively in difficult situations.
Diversity
Understands other people's views and takes them into account.
Is tactful and diplomatic when dealing with people.
Treats people with dignity and respect at all times, no matter what their background, status, circumstances or appearance.
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Membership Services Officer in Rochdale employer: Metro Moneywise Credit Union
As a Membership Services Officer, you will thrive in a supportive and inclusive work environment that prioritises exceptional customer service and teamwork. Our organisation is dedicated to employee growth, offering training and development opportunities to enhance your skills while fostering a culture of respect and diversity. Located in a vibrant community, we provide a unique chance to make a meaningful impact on our members' lives while enjoying a fulfilling career.
Contact Details:
Metro Moneywise Credit Union Recruitment Team
StudySmarter Expert Advice🤫
We think this is how you could land Membership Services Officer in Rochdale
✨Get to Know the Company Culture
Before jumping into applications, it’s super helpful to understand the vibe at Metro Moneywise Credit Union. Check out their social media, read reviews on sites like Glassdoor, and see how they engage with customers. It'll give you clues on their values and help tailor your conversation during interviews.
✨Join Customer Support Communities
Dive into online communities like those on Reddit or LinkedIn where customer support pros hang out. Participating in discussions or asking questions can make you more visible to potential recruiters and help you learn about job openings at companies like Metro Moneywise Credit Union before they even post them.
✨Attend Job Fairs or Networking Events
Look out for local job fairs or events specifically for customer support roles. This is your chance to meet hiring managers face-to-face, and you might even get the opportunity to interview on the spot!
✨Show Off Your Skills with Customer Interactions
In the customer support world, showcasing your communication skills is key. Consider creating a short video introducing yourself or even doing a mock call to showcase your abilities. It's a memorable way to stand out, especially if you can share this during your interview process!
We think you need these skills to ace Membership Services Officer in Rochdale
Some tips for your application 🫡
Show Off Your Communication Skills:In customer support, clear communication is key. Make sure your CV highlights any experience you've had in customer-facing roles and your ability to resolve issues. Don't shy away from including specific examples of how you've gone above and beyond to help customers – this really shows your potential in the role.
Tailor Your Cover Letter to Metro Moneywise Credit Union:Your cover letter is your chance to shine! Tell us why you want to work at Metro Moneywise Credit Union specifically. Mention any unique aspects of our company that resonate with you and how your skills can enhance our customer support. This personal touch will set your application apart from the rest!
Highlight Any Relevant Tools or Tech Skills:If you've used customer support software like Zendesk or Freshdesk or have experience with CRM systems, make sure to mention these in your application. Being familiar with industry-standard tools can be a big plus for us when we’re reviewing applications, as it shows you can hit the ground running!
Demonstrate Your Problem-Solving Skills:Customer support roles often require a knack for problem-solving. In your application, share examples of past experiences where you've tackled tough situations or resolved conflicts effectively. This will give us a good sense of how you handle challenges—an essential skill for success at Metro Moneywise Credit Union!
How to prepare for a job interview at Metro Moneywise Credit Union
✨Show Off Your People Skills
In customer support, it's all about communicating effectively. Prepare to share instances from your past experiences where you handled difficult customers or resolved conflicts. We want to hear how you empathised and found the best solutions, so think of specific examples to back up your stories!
✨Know the Tools of the Trade
Familiarise yourself with common customer support tools like Zendesk or Freshdesk, and make sure to review how you’ve used any similar systems in the past. During the interview, being able to discuss your hands-on experience with software or ticketing systems can really set you apart from the competition, so don’t skip this prep!
✨Show Genuine Enthusiasm
As this is a full-time role, employers want someone who isn’t just looking for any job, but wants to grow within customer support. Make sure to express your enthusiasm for helping customers and your desire to develop your skills. Show them why you're passionate about this field!
✨Practice Common Scenarios
Be prepared for role-playing scenarios where you might have to reassess a solution with a frustrated customer or explain a complex process in simple terms. Practising these common scenarios can help us feel more confident and demonstrate our practical skills effectively during the interview.
