At a Glance
- Tasks: Manage daily operations for key clients and ensure smooth transport of goods.
- Company: Join Metro, a tech-powered freight forwarder redefining logistics.
- Benefits: Enjoy bonuses, health perks, and career growth opportunities.
- Other info: Dynamic team environment with opportunities for cross-training and skill expansion.
- Why this job: Make a real impact in logistics while working with major international brands.
- Qualifications: Customer service experience and a proactive mindset are essential.
Join one of the most exciting tech-powered freight forwarders and define tomorrow’s supply chains, while you accelerate your career.
Join Metro – Moving Freight. Driving Innovation. Building Careers.
At Metro, were redefining what great logistics looks like. Combining industry expertise with innovative technology, we deliver seamless global supply chain solutions across air, ocean and road freight, helping some of the world’s most recognised brands move their business forward.
But what truly sets us apart is our people.
Were a business that values fresh thinking, encourages new ideas and gives talented individuals the freedom to make a real impact. Whether youre supporting customers, solving complex logistics challenges or shaping the future of our operations, youll be part of a collaborative team that celebrates success and supports your growth.
Everything we do is built around our values:
- Customer First– We build lasting relationships by delivering exceptional service and solutions.
- Agile– We move with pace, adapt to change and embrace new opportunities.
- Progressive– We continuously learn, improve and invest in our people.
- Innovative– We challenge the status quo and use technology to create smarter outcomes.
- Committed– We take ownership, support each other and deliver on our promises.
Metro has experienced fantastic growth in its European Roadfreight division and aspires to be an industry leader in European Overland services. Were offering an exciting opportunity to join a strong, dynamic team that’s shaping the future of cross-border logistics.
As part of our European Roadfreight Customer Services team, youll manage daily operations for key clients, ensuring their goods are delivered quickly, cost-effectively, and with exceptional service. If youre passionate about logistics, customer relationships, and making a real impact - this is the role for you.
What You’ll Be Doing
Youll be the main point of contact for some of our most valued clients, managing their shipments and building lasting relationships. Your responsibilities will include:
- Support our Senior Account Manager team with day-to-day operations.
- Develop strong relationships with customers, suppliers and colleagues throughout the UK and Europe, to help facilitate smooth and frictionless transport of orders to, from and within the continent.
- Enter shipments on our in-house system, youll generate orders and instructions for our suppliers.
- Manage multiple tasks at the same time, youll enjoy a busy and fast-paced atmosphere.
- Deliver exceptional service with prompt responses and proactive communication.
- Understand individual customer requirements and tailor your approach.
- Input accurate information into internal systems and follow procedures
What You’ll Bring
Were looking for someone whos enthusiastic, customer-focused, and ready to grow. Youll need:
- Ambition to develop your career in logistics.
- Excellent customer service skills and experience in a customer-facing role.
- Previous experience in European Roadfreight
- Strong written and verbal communication skills.
- Excellent planning and attention to detail.
- A proactive, problem-solving mindset.
- Ideally educated to A-Level standard; Degree level is a plus.
Why Metro?
We believe in rewarding our people. Heres a selection of what youll enjoy:
- Discretionary bi-annual bonus – because your success drives ours.
- Health & wellness perks – including gym discounts, retail offers, and more.
- Respectful, inclusive culture – where your voice matters.
- Training & development – grow with us, every step of the way.
- Career Mobility & Growth – We actively promote from within and offer clear pathways to progress into senior roles or explore other departments.
- Cross-Training Opportunities – Expand your skillset by working across different freight modes and supply chain functions.
- Fast-Paced, High-Impact Work – Be part of a team that thrives on energy, agility, and delivering results under pressure.
- Make a Global Impact – Help major international brands deliver on time, every time - your work keeps global supply chains moving.
- Tech-Driven Efficiency – Work with industry-leading systems like Cargowise and MVT to streamline operations and reduce manual tasks.
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European Roadfreight Customer Services in Manchester employer: Metro Global
Metro is an exceptional employer that champions innovation and collaboration in the logistics sector. With a strong focus on employee growth, we offer comprehensive training and development opportunities, alongside a respectful and inclusive culture where every voice is valued. Join us in our dynamic European Roadfreight division, where you can make a meaningful impact while enjoying competitive benefits and a fast-paced work environment that drives your career forward.
StudySmarter Expert Advice🤫
We think this is how you could land European Roadfreight Customer Services in Manchester
✨Get Involved in Industry Events
Logistics and supply chain are all about networking, so hit up those trade shows and local meetups. Places like the UK's Logistics and Supply Chain conference can be goldmines for connecting with potential employers like Metro Global and learning about the latest trends in the industry.
✨Leverage Online Communities
Join forums and LinkedIn groups specifically for logistics professionals. Share your insights and ask questions to get noticed. Being active in these spaces can help you establish credibility and might just lead to an opportunity at Metro Global!
✨Showcase Your Skills with a Portfolio
Even if it’s a full-time gig, having a portfolio can really set you apart. Include case studies or projects that demonstrate your understanding of supply chain management, logistics software, or solving operational challenges. You’d be surprised at how much this can impress hiring managers.
✨Apply Directly Through Our Website
Don't forget the power of applying directly through our website! A lot of companies like Metro Global keep job postings exclusive to their sites. This way, you can easily keep track of your applications and ensure your profile is in front of the right people.
Some tips for your application 🫡
Show Your Supply Chain Savvy:In your CV and cover letter, make sure to highlight your understanding of logistics and supply chain management principles. Mention any relevant courses you've taken or tools you've used, like inventory management software or data analysis platforms, to showcase your skills and keep up with best practices in the industry.
Quantify Your Achievements:When detailing your previous work experience, remember to use numbers wherever possible. Did you improve delivery times by a specific percentage? Did you help reduce costs? These kinds of quantified achievements not only catch the eye but also demonstrate your capability in the logistics sector.
Tailor Your Cover Letter to Metro Global:This is your chance to really connect with the team at Metro Global. In your cover letter, express why you're passionate about supply chain logistics and how your goals align with the company’s mission. A little personalisation goes a long way!
Include Relevant Certifications:If you've got any certifications related to logistics or supply chain management—like APICS or Six Sigma—make sure you flaunt them! These show that you're committed to your professional development and can set you apart from other candidates.
How to prepare for a job interview at Metro Global
✨Know Your Logistics Tools
Make sure you're familiar with key logistics software and tools like SAP or Oracle ERP. These are often used in the industry, and being able to demonstrate your knowledge or experience with them can really set you apart during your interview with Metro Global.
✨Perfect Your Problem-Solving Skills
Expect to tackle scenarios that showcase your problem-solving skills. Think about past experiences where you've had to optimise supply chains or handle logistics challenges. Have a few examples ready to discuss how you made decisions that led to improvements.
✨Show Your Team Spirit
Supply chain roles heavily rely on teamwork and communication. Be prepared to discuss how you've collaborated with others in previous roles. Maybe share a time when you coordinated with a team to resolve a logistical hiccup. This can show Metro Global that you're a team player!
✨Understand the Big Picture
Be ready to talk about the broader logistics and supply chain trends. Having insights into current challenges in the industry, like sustainability or lead times, can impress the interviewers at Metro Global. Show them you’re not just focused on the day-to-day but also have a strategic mindset!
