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For Companies At a Glance
- Tasks: Lead service delivery and manage relationships with stakeholders to ensure top-notch tech support.
- Company: Join Metro Bank, a diverse and inclusive workplace that values every colleague.
- Benefits: Enjoy competitive pay, bonuses, generous holidays, healthcare, and hybrid work options.
- Why this job: Be part of a culture that prioritizes innovation, problem-solving, and continuous improvement.
- Qualifications: Strong analytical skills, tech knowledge, and experience in stakeholder management are essential.
- Other info: Opportunities for career growth with 40% of roles filled internally!
The predicted salary is between 43200 - 72000 £ per year.
is all about bringing the best out in our colleagues, and making sure everyone feels valued, respected, seen and included. We strongly believe in a and to find the very best person for the job, we always look across a wide range of diverse .
What you will do:
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As the Technology Service Relationship Manager. you will govern and assure the delivery of service from partners and suppliers to ensure outcomes meet the Bank’s requirements and are in line with contractual obligations
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Manage relationships with key business stakeholders, manage escalations and challenges where Technology’s performance is not meeting expectations
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Ensure governance and assurance of service delivery and making sure ITSM processes are followed, SLA’s are met, Suppliers & Partners are engaged and supplier performance is managed and escalations are handled effectively
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Focusing on continual service improvement across people, process and technology and driving capability maturity
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Own the policy & processes set out in ITSM including INC, PRB, Request & SLM. Regular review & partner collaboration will make sure the Bank adheres to all compliance standards
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Dealing with major incident & problem management, managing the incident lifecycle, continual review of outputs and communicating with the relevant regulators
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Maintaining overall accountability for relevant technology process, including command and control, communication, bridges and priority assessment
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Co-ordinate ITSM tool changes with Product Owner, focusing improvements across the bank and ensuring that ITSM tools are used correctly
And… we are a bank so risk is a part of everything we do. We love people who take responsibility, do the right thing for customers, colleagues and Metro Bank and have the ability to call out any concerns.
What you will need:
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Understand the risks associated with your job and what that means for you, Metro Bank and all our stakeholders
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Passionate about solving problems; taking an analytical approach to assessing issues and coming up with an innovative solution that is acceptable to all parties
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Excellent stakeholder management and collaboration skills and experience of working across all levels and managing multiple priorities
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Understand the core technical concepts related to the role and apply them, with guidance. Additionally, you will have experience of communicating complex technical details to technical and non-technical audience
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Data Driven: Strong analytical and problem-solving abilities, with innovative thinking
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Excellent technical understanding of SIAM implementation and transformation, knowledge of IT service management tools (ServiceNow & Jira) etc, ISO20000, Payment Services, Cloud, SACM & Digital Adoption, experience of developing core service management processes and reporting
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High level of knowledge of technologies such as infrastructure, end user computing and application services
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ITIL Foundation V3/V4 (or equivalent) & ITIL Service Operations Lifecycle (preferred, not essential)
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We will make sure that you are well-rewarded by providing you with a competitive salary, discretionary annual bonus, and a wide range of benefits, including generous holiday allowance, attractive pension scheme, healthcare, life assurance, and a number of colleague discounts!
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We will give you the training to ensure you succeed in your role and plenty of internal opportunities to progress your career (around 40% of our recruitment comes from internal promotions!).
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We are also all about balance so most of our jobs offer the opportunity for hybrid working built around your role and home life, wherever possible.
Technology Service Relationship Manager employer: Metro Bank
Contact Detail:
Metro Bank Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Technology Service Relationship Manager
✨Tip Number 1
Familiarize yourself with ITIL principles and the specific ITSM tools mentioned in the job description, like ServiceNow and Jira. This knowledge will not only help you understand the role better but also demonstrate your commitment to the position during discussions.
✨Tip Number 2
Highlight your experience in stakeholder management and collaboration. Prepare examples of how you've successfully managed relationships and resolved conflicts in previous roles, as this is crucial for the Technology Service Relationship Manager position.
✨Tip Number 3
Showcase your analytical problem-solving skills by preparing to discuss specific challenges you've faced in technology service management. Be ready to explain your thought process and the innovative solutions you implemented.
✨Tip Number 4
Understand the importance of compliance and risk management in a banking environment. Be prepared to discuss how you've navigated these aspects in your previous roles, as this will align with the bank's values and expectations.
We think you need these skills to ace Technology Service Relationship Manager
Some tips for your application 🫡
Understand the Role: Take the time to thoroughly read the job description for the Technology Service Relationship Manager position. Make sure you understand the key responsibilities and required skills, as this will help you tailor your application.
Highlight Relevant Experience: In your CV and cover letter, emphasize your experience in stakeholder management, IT service management, and problem-solving. Use specific examples that demonstrate your ability to manage relationships and deliver results.
Showcase Analytical Skills: Since the role requires strong analytical abilities, include examples of how you've used data-driven approaches to solve problems in previous positions. This will show that you can think critically and innovate solutions.
Tailor Your Application: Customize your cover letter to reflect your passion for the role and the values of the bank. Mention how your skills align with their focus on continual service improvement and risk management.
How to prepare for a job interview at Metro Bank
✨Showcase Your Stakeholder Management Skills
Be prepared to discuss your experience in managing relationships with key stakeholders. Highlight specific examples where you successfully navigated challenges and escalations, demonstrating your ability to maintain strong partnerships.
✨Demonstrate Analytical Problem-Solving
Prepare to share instances where you've taken an analytical approach to problem-solving. Discuss how you assessed issues and developed innovative solutions that satisfied all parties involved, showcasing your passion for resolving challenges.
✨Understand ITSM Processes
Familiarize yourself with IT Service Management (ITSM) processes, especially those related to incident management and service delivery. Be ready to explain how you have applied these concepts in previous roles and how they align with the bank's requirements.
✨Communicate Technical Concepts Clearly
Practice explaining complex technical details in a way that is accessible to both technical and non-technical audiences. This will demonstrate your ability to bridge communication gaps and ensure everyone is on the same page regarding technology-related matters.
