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- Tasks: Deliver exceptional customer service and understand their banking needs.
- Company: Join Metro Bank, a dynamic and customer-focused banking environment.
- Benefits: Competitive salary, bonuses, generous holidays, and comprehensive benefits.
- Why this job: Be part of a team that makes a real difference in customers' lives.
- Qualifications: Strong customer service skills and attention to detail required.
- Other info: Extensive training provided with opportunities for career advancement.
The predicted salary is between 36000 - 60000 £ per year.
You will be at the forefront of customer interactions, going above and beyond to provide customers with exceptional service and through understanding what products and services are suited to their needs. You will work as part of a team, prioritising tasks against changing customer demand and delivering on store objectives. You will keep on top of regulatory and non-regulatory training and changes to ensure that we are compliant and fair in all transactions. And… we are a bank, so risk is a part of everything we do. We love people who take responsibility, do the right thing for customers, colleagues and Metro Bank and have the ability to call out any concerns.
Working Arrangements & Training:
Metro Bank Piccadilly (Fixed Term Contract until Dec-26) is a Monday - Friday store. We are currently recruiting for full time, hours across 5 days. Our colleagues work from 8:45am - 5:15pm OR 9am - 5:30pm every day. If reasonable too we may ask you to work Saturdays in a store that is open. If this is the case, we will provide a day off in the week and any reasonable additional travel can be expensed. We will make sure you get the training needed to develop you into a banking representative; this will include a mixture of live teams’ sessions with a trainer, guided study through our online training suite, and on the job training (such as observing, buddying up, and serving our customers). All of this training will be blended together, at a pace set between you and your manager.
What you will need:
- Ability to build effective customer relationships in a fast-paced environment.
- Maintain meticulous attention to detail, even under pressure.
- Profound understanding of the risks associated with the role and their implications for both yourself, and Metro Bank's customers.
- Proficient in computer skills, including a working knowledge of Microsoft Office.
- While prior experience in finance or banking is not always required, experience in handling customer service queries and operating in an environment that has controlled processes in place, is essential.
Our promise to you:
- Competitive salary, discretionary annual bonus, and a comprehensive benefits package including generous holiday allowance, attractive pension scheme, healthcare, life assurance, and colleague discounts.
- Extensive training to build your knowledge and skills.
- Internal opportunities for career advancement.
- Upon completion of training, you will receive a salary uplift.
Banking Representative - Piccadilly (Fixed Term Contract until Dec-26) in Tamworth employer: Metro Bank
Contact Detail:
Metro Bank Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Banking Representative - Piccadilly (Fixed Term Contract until Dec-26) in Tamworth
✨Tip Number 1
Get to know the company! Before your interview, do a bit of research on Metro Bank. Understand their values and what they stand for. This will help you connect with the interviewers and show that you're genuinely interested in being part of their team.
✨Tip Number 2
Practice your customer service skills! Since you'll be at the forefront of customer interactions, think of examples from your past experiences where you've gone above and beyond for a customer. Be ready to share these stories during your interview.
✨Tip Number 3
Show your teamwork spirit! Highlight any experiences where you've worked as part of a team to achieve a goal. Metro Bank values collaboration, so demonstrating your ability to work well with others will definitely give you an edge.
✨Tip Number 4
Don’t forget to follow up! After your interview, send a quick thank-you email to express your appreciation for the opportunity. It’s a nice touch that shows your enthusiasm for the role and keeps you fresh in their minds.
We think you need these skills to ace Banking Representative - Piccadilly (Fixed Term Contract until Dec-26) in Tamworth
Some tips for your application 🫡
Tailor Your Application: Make sure to customise your CV and cover letter for the Banking Representative role. Highlight your customer service experience and any relevant skills that match what we’re looking for. This shows us you’re genuinely interested in the position!
Showcase Your Skills: Don’t just list your skills; give us examples of how you've used them in past roles. Whether it’s building customer relationships or handling queries, we want to see how you’ve made a difference in previous jobs.
Be Clear and Concise: Keep your application straightforward and to the point. Use clear language and avoid jargon. We appreciate a well-structured application that makes it easy for us to see why you’d be a great fit for our team.
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way to ensure your application gets to us quickly and efficiently. Plus, you’ll find all the details about the role right there!
How to prepare for a job interview at Metro Bank
✨Know Your Customer Service Skills
Make sure you can talk about your experience in customer service. Think of specific examples where you've gone above and beyond for a customer. This will show that you understand the importance of building effective relationships, which is key for a Banking Representative.
✨Understand the Risks
Familiarise yourself with the risks associated with banking roles. Be prepared to discuss how you would handle potential issues or concerns. Showing that you take responsibility and are aware of the implications for both customers and the bank will impress your interviewers.
✨Brush Up on Your Tech Skills
Since you'll need to be proficient in computer skills, especially Microsoft Office, make sure you're comfortable using these tools. You might be asked to demonstrate your skills, so practice beforehand to ensure you're ready to showcase your abilities.
✨Be Ready for Teamwork Questions
As you'll be working as part of a team, think about times when you've successfully collaborated with others. Prepare to share examples that highlight your ability to prioritise tasks and adapt to changing demands, as this will be crucial in a fast-paced environment.
