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- Tasks: Deliver exceptional customer service and understand their banking needs.
- Company: Join Metro Bank, a forward-thinking bank with a focus on customer care.
- Benefits: Enjoy competitive salary, bonuses, generous holidays, and healthcare benefits.
- Why this job: Be part of a dynamic team and make a real difference in customers' lives.
- Qualifications: Strong customer service skills and attention to detail required.
- Other info: Comprehensive training provided with opportunities for career growth.
The predicted salary is between 36000 - 60000 £ per year.
You will be at the forefront of customer interactions, going above and beyond to provide customers with exceptional service and through understanding what products and services are suited to their needs. You will work as part of a team, prioritising tasks against changing customer demand and delivering on store objectives. You will keep on top of regulatory and non-regulatory training and changes to ensure that we are compliant and fair in all transactions. And… we are a bank, so risk is a part of everything we do. We love people who take responsibility, do the right thing for customers, colleagues and Metro Bank and have the ability to call out any concerns.
Working Arrangements & Training:
Metro Bank Southend (Fixed Term Contract until Jan-2027) is a Monday – Saturday store. We are currently recruiting for full time hours across 5 days. Work-life balance matters to us. Our full-time colleagues work from 8:45am - 5:15pm OR 9am - 5:30pm, 5 days a week. You are not expected to work every Saturday; we will provide a day off in the week if you are working. Shifts are shared equally across the team, and you'll know your schedule well ahead of time. We always try to accommodate personal needs where possible. We will make sure you get the training needed to develop you into a banking representative; this will include a mixture of live teams’ sessions with a trainer, guided study through our online training suite, and on the job training (such as observing, buddying up, and serving our customers). All of this training will be blended together, at a pace set between you and your manager.
What you will need:
- Ability to build effective customer relationships in a fast-paced environment.
- Maintain meticulous attention to detail, even under pressure.
- Profound understanding of the risks associated with the role and their implications for both yourself and Metro Bank's customers.
- Proficient in computer skills, including a working knowledge of Microsoft Office.
- While prior experience in finance or banking is not always required, experience in handling customer service queries and operating in an environment that has controlled processes in place is essential.
Our promise to you:
- Competitive salary, discretionary annual bonus, and a comprehensive benefits package including generous holiday allowance, attractive pension scheme, healthcare, life assurance, and colleague discounts.
- Extensive training to build your knowledge and skills.
- Internal opportunities for career advancement.
- Upon completion of training, you will receive a salary uplift.
Banking Representative - Southend ( Fixed Term Contract until Jan-2027) in Southend-on-Sea employer: Metro Bank
Contact Detail:
Metro Bank Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Banking Representative - Southend ( Fixed Term Contract until Jan-2027) in Southend-on-Sea
✨Tip Number 1
Get to know the company! Before your interview, do a bit of research on Metro Bank. Understand their values and what they stand for. This will help you connect with the interviewers and show that you're genuinely interested in being part of their team.
✨Tip Number 2
Practice makes perfect! Role-play common interview questions with a friend or family member. Focus on how you can demonstrate your customer service skills and ability to handle pressure, as these are key for the Banking Representative role.
✨Tip Number 3
Show your personality! During the interview, let your enthusiasm shine through. Share personal stories that highlight your experience in customer service and how you’ve gone above and beyond for customers in the past.
✨Tip Number 4
Follow up after your interview! A quick thank-you email can go a long way. It shows your appreciation for the opportunity and reinforces your interest in the position. Plus, it keeps you fresh in their minds!
We think you need these skills to ace Banking Representative - Southend ( Fixed Term Contract until Jan-2027) in Southend-on-Sea
Some tips for your application 🫡
Tailor Your Application: Make sure to customise your CV and cover letter for the Banking Representative role. Highlight your customer service experience and any relevant skills that match what we’re looking for. This shows us you’re genuinely interested in the position!
Showcase Your Skills: Don’t just list your skills; give us examples of how you’ve used them in past roles. Whether it’s building customer relationships or handling queries, we want to see how you’ve made a difference in previous jobs.
Be Clear and Concise: Keep your application straightforward and to the point. Use clear language and avoid jargon. We appreciate a well-structured application that makes it easy for us to see why you’d be a great fit for our team.
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way to ensure your application gets to us quickly and efficiently. Plus, you’ll find all the info you need about the role and our company there!
How to prepare for a job interview at Metro Bank
✨Know Your Customer Service Skills
Make sure you can talk about your experience in customer service. Think of specific examples where you've gone above and beyond for a customer. This role is all about building relationships, so be ready to showcase how you excel in that area.
✨Understand the Banking Environment
Familiarise yourself with basic banking concepts and the importance of compliance. Brush up on any recent changes in regulations that might affect customer interactions. Showing that you understand the risks involved will impress the interviewers.
✨Demonstrate Teamwork
Since this role involves working as part of a team, prepare to discuss how you’ve collaborated with others in previous jobs. Share examples of how you prioritised tasks and adapted to changing demands while supporting your colleagues.
✨Be Ready for Scenario Questions
Expect questions that put you in hypothetical situations related to customer service or risk management. Practice responding to these types of questions by thinking through your thought process and how you would handle various scenarios effectively.
