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For Companies At a Glance
- Tasks: Deliver amazing customer service and support over the phone.
- Company: Join Metro Bank, a brand that values its culture and people.
- Benefits: Enjoy competitive salary, bonuses, generous holidays, and healthcare.
- Why this job: Be part of a team that makes a real difference for customers.
- Qualifications: Strong communication skills and attention to detail are essential.
- Other info: Flexible working hours and opportunities for career growth await you.
The predicted salary is between 28800 - 43200 £ per year.
What you will do:
- Provide fantastic service and support to our customers over the phone
- Be a representative of the Metro Bank brand and its culture
- Advise our customers on all types of queries such as balance enquiries, payments, internet banking, card management, using our mobile app
- Update all our systems, making sure you have a strong attention to detail and record all conversations
- Follow the correct processes to make sure our customers are safe
- Be a valued member of the team
And... we are a bank so risk is a part of everything we do. We love people who take responsibility, do the right thing for customers, colleagues and Metro Bank and have the ability to call out any concerns.
What you will need:
- Ability to build effective customer relationships in a fast-paced environment
- Maintain meticulous attention to detail even under pressure
- Understand the risks associated with your job and what that means for you, Metro Bank and all our stakeholders
- Proficient in computer skills, including a working knowledge of Microsoft Office
- While prior experience in finance or banking is not always required, experience in handling customer service queries and operating in an environment that has controlled processes in place, is essential
Working Arrangements & Training:
For this Customer Service Advisor position we are looking for full time and part time candidates. Work-life balance matters to us. Our contact centre is open 9am to 6pm, Monday to Friday. We offer an out of hours service outside of these hours for emergencies 6pm to 8am, Monday to Friday, weekends and Bank holidays. Shifts are shared equally across the team, and you’ll know your schedule well ahead of time. We try to accommodate personal needs where possible. For part time we require you to be fully flexible for a minimum of 4 days across Monday - Friday from 9am - 2pm / 9:30am - 2:30pm or 10am - 3pm, as well as shift patterns over the weekend. Full time training is required for 5 weeks. We will make sure you get the training needed to develop you into a customer service advisor; this will include a mixture of live teams’ sessions with a trainer, guided study through our online training suite, and on the job training (such as observing, buddying up, and taking calls from our customers). All this training will be blended together across an initial period of five weeks. We are pleased to provide a hybrid working option for our employees. Team members who work four or more days per week can enjoy two days in the office, while those working three or fewer days per week can have one office day. This benefit is available after successfully completing training and receiving sign off (sign off can take a minimum of 3 months).
Our promise to you…
- Competitive salary, discretionary annual bonus, and a wide range of benefits, including generous holiday allowance, attractive pension scheme, healthcare, life assurance, and colleague discounts!
- Extensive training to build your knowledge and skills for the role
- Internal opportunities for career advancement
- Upon completion of training, you will receive a salary uplift
Customer Service Advisor - Slough employer: Metro Bank
Contact Detail:
Metro Bank Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Service Advisor - Slough
✨Tip Number 1
Get to know the Metro Bank culture! Before your interview, dive into their values and mission. This will help you connect with the team and show that you're genuinely interested in being part of their community.
✨Tip Number 2
Practice your customer service skills! Think of scenarios where you might need to handle tricky customer queries. Role-playing these situations can boost your confidence and prepare you for real-life calls.
✨Tip Number 3
Be ready to showcase your attention to detail. During the interview, share examples of how you've maintained accuracy in past roles, especially under pressure. This is key for a Customer Service Advisor!
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows you're proactive and keen on joining the Metro Bank team. Let's get you that job!
We think you need these skills to ace Customer Service Advisor - Slough
Some tips for your application 🫡
Show Off Your Customer Service Skills: When you're writing your application, make sure to highlight any experience you have in customer service. We want to see how you've built relationships with customers and handled queries in the past. Remember, it's all about showing us that you can provide fantastic service!
Attention to Detail is Key: Since we value meticulous attention to detail, be sure to demonstrate this in your application. Double-check for any typos or errors, and make sure your examples clearly show how you've maintained accuracy in previous roles. We love candidates who take pride in their work!
Be Yourself!: We’re looking for genuine people who align with our Metro Bank culture. Don’t be afraid to let your personality shine through in your application. Share your passion for helping others and how you embody the values we cherish at Metro Bank.
Apply Through Our Website: To make sure your application gets to us quickly and efficiently, apply directly through our website. It’s the best way to ensure we see your application and can get back to you as soon as possible. We can’t wait to hear from you!
How to prepare for a job interview at Metro Bank
✨Know the Metro Bank Brand
Before your interview, take some time to research Metro Bank and its culture. Understand their values and what they stand for. This will help you align your answers with their expectations and show that you're genuinely interested in being part of their team.
✨Practice Customer Scenarios
Since the role involves handling customer queries, think of common scenarios you might face as a Customer Service Advisor. Practice how you would respond to balance enquiries or payment issues. This will not only prepare you for potential questions but also demonstrate your problem-solving skills.
✨Highlight Attention to Detail
Given the emphasis on meticulous attention to detail in the job description, be ready to discuss examples from your past experiences where you successfully managed details under pressure. This could be anything from managing customer records to ensuring compliance with processes.
✨Show Your Flexibility
Metro Bank values flexibility in scheduling, especially for part-time roles. Be prepared to discuss your availability and willingness to adapt to different shifts. This shows that you’re committed to being a team player and can meet the demands of the role.
