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For Companies At a Glance
- Tasks: Provide exceptional customer service and build strong relationships in a fast-paced banking environment.
- Company: Join Metro Bank, where we prioritise people and authentic connections.
- Benefits: Enjoy competitive salary, generous holidays, healthcare, and career advancement opportunities.
- Why this job: Make a real impact by helping customers with their banking needs while developing your skills.
- Qualifications: Customer service experience is essential; banking knowledge is a plus but not required.
- Other info: Flexible shifts, extensive training, and a supportive team culture await you.
The predicted salary is between 30000 - 42000 £ per year.
You will be at the forefront of customer interactions, going above and beyond to provide customers with exceptional service and understanding what products and services are suited to their needs. You will work as part of a team, prioritising tasks against changing customer demand and delivering on store objectives. You will keep on top of regulatory and non-regulatory training and changes to ensure that we are compliant and fair in all transactions. Risk is a part of everything we do. We value people who take responsibility, do the right thing for customers and colleagues, and can raise concerns when needed.
Working Arrangements & Training
Metro Bank Slough is a Monday - Saturday store. We are recruiting for full-time roles, 37.5 hours across 5 days. Work-life balance matters to us. Full-time colleagues work from 8:45am - 5:15pm or 9:00am - 5:30pm, 5 days a week. You are not expected to work every Saturday; a day off in the week will be provided if you are working. Shifts are shared equally across the team, and schedules are set well in advance. We will accommodate personal needs where possible. Training will develop you into a banking representative and will include a mixture of live team sessions with a trainer, guided study through our online training suite, and on-the-job training (such as observing, buddying, and serving our customers). All training will be blended together at a pace set with your manager.
Responsibilities
- Ability to build effective customer relationships in a fast-paced environment.
- Maintain meticulous attention to detail, even under pressure.
- Prolific understanding of the risks associated with the role and their implications for both yourself and Metro Bank's customers.
- Proficient in computer skills, including a working knowledge of Microsoft Office.
- While prior experience in finance or banking is not always required, experience in handling customer service queries and operating in an environment with controlled processes in place is essential.
About Metro Bank
At Metro Bank, we believe the best banking experience starts with people who genuinely care. We’re not just delivering banking services — we’re building trust through authentic connections. Here, our people come first; our colleagues are a part of a team that values individuality, collaboration, and long-standing relationships.
Benefits & Development
- Competitive salary, discretionary annual bonus, and a comprehensive benefits package including generous holiday allowance, attractive pension scheme, healthcare, life assurance, and colleague discounts.
- Extensive training to build your knowledge and skills.
- Internal opportunities for career advancement.
- Upon completion of training, you will receive a salary uplift.
Banking Representative - Slough employer: Metro Bank
Contact Detail:
Metro Bank Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Banking Representative - Slough
✨Tip Number 1
Get to know the company culture! Before your interview, check out Metro Bank's values and mission. This will help you tailor your responses and show that you're genuinely interested in being part of their team.
✨Tip Number 2
Practice your customer service skills! Since you'll be at the forefront of customer interactions, think of examples from your past experiences where you've gone above and beyond for a customer. Be ready to share these during your interview.
✨Tip Number 3
Be prepared for situational questions! Metro Bank values people who can handle pressure and make decisions. Think about how you would respond to various scenarios involving customer service and compliance.
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows you're proactive and serious about joining the Metro Bank family.
We think you need these skills to ace Banking Representative - Slough
Some tips for your application 🫡
Show Your Customer Service Skills: When writing your application, make sure to highlight any experience you have in customer service. We want to see how you've gone above and beyond for customers in the past, as this is key for the Banking Representative role.
Be Detail-Oriented: Attention to detail is crucial in banking. In your application, mention specific examples where you've maintained accuracy under pressure. This will show us that you can handle the meticulous nature of the job.
Understand the Risks: We value candidates who understand the risks involved in banking. In your written application, demonstrate your awareness of these risks and how you would approach them responsibly. This will set you apart from other applicants.
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it’s super easy to do!
How to prepare for a job interview at Metro Bank
✨Know Your Customer Service Skills
Make sure you can talk about your experience in customer service. Think of specific examples where you've gone above and beyond for a customer. This role is all about building relationships, so show them you understand what that means!
✨Understand the Banking Environment
Familiarise yourself with basic banking concepts and the importance of compliance. Brush up on any recent changes in regulations that might affect customer interactions. This will show that you're proactive and serious about the role.
✨Demonstrate Attention to Detail
Prepare to discuss how you maintain accuracy in your work, especially under pressure. You might be asked to give examples of how you've handled tasks that required meticulous attention to detail, so have those stories ready!
✨Show Your Team Spirit
Since this role involves working as part of a team, think about times when you've collaborated successfully with others. Be ready to share how you prioritise tasks and support your colleagues, especially in a fast-paced environment.
