Metro Bank is seeking a Customer Relations Assurance Specialist to provide independent oversight of complaint handling by our outsourced partners, ensuring fair customer outcomes and regulatory compliance. You will monitor performance, review quality standards, identify risks and drive improvements to controls and processes to protect customers and support Metro Bank's obligations.
Your role involves quality reviews, risk escalation, coaching and producing insightful management information to
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Regulatory Complaint Assurance Lead employer: Metro Bank
At Metro Bank, we pride ourselves on being an employer that truly values its people, fostering a culture of collaboration and individuality in the heart of Holborn, Greater London. With a strong commitment to employee growth, we offer extensive training and internal promotion opportunities, ensuring that our team members can thrive in their careers while enjoying a competitive salary and a comprehensive benefits package. Our flexible working arrangements and focus on work-life balance make us an attractive choice for those seeking a meaningful and rewarding role in the banking sector.
