At a Glance
- Tasks: Lead the development of a modern banking product focused on customer relationships.
- Company: Join Metro Bank, a forward-thinking bank prioritising collaboration and innovation.
- Benefits: Enjoy a competitive salary, annual bonus, generous holidays, and great healthcare.
- Other info: Work in a dynamic environment with opportunities for growth and learning.
- Why this job: Shape the future of banking while making a real impact on customer experiences.
- Qualifications: Experience in product management, especially in banking and customer journeys.
The predicted salary is between 63000 - 77000 £ per year.
As a Product Manager, you will own the customer-facing relationship management proposition and drive its delivery and optimisation to support Metro Bank's next phase of growth. You will lead a digitally enabled, named-relationship experience and partner across Engineering, Risk, Compliance, and Operations to ensure viable, secure solutions. You will translate strategy into squad-level outcomes, prioritise work by value, and track success metrics such as customer outcomes and adoption. This is a chance to shape a modern, relationship-led banking product in a regulated environment, with a strong emphasis on collaboration, risk-aware decision making, and customer impact.
Pay / Benefits
- Define and build the customer-facing proposition and backlog for the Relationship Manager experience
- Own the delivery roadmap and squad-level outcomes with clear priorities and acceptance criteria
- Prioritise work balancing customer value, business impact, feasibility, technical health, and regulatory requirements
- Act as the primary product manager for the squad, managing trade-offs to maintain delivery momentum
- Partner with Engineering, Architecture, Operations, Risk, and Compliance to ensure viable, secure, and compliant solutions
- Define and track success metrics (customer outcomes, adoption, engagement, insights, operational performance)
- Manage dependencies across squads and leverage customer insights, data, and feedback to redefine journeys
Tasks
- Experience as a Product Manager, Product Owner or similar role with banking product knowledge and customer journeys
- Proven ability to define and launch customer-facing propositions from concept to launch
- Experience delivering products in regulated environments with requirement refinement
- Strong facilitation for backlog refinement, planning, and stakeholder alignment
- Familiarity with modern digital platforms, APIs, system integration, and customer-facing apps
- Exposure to agentic tooling and AI/LLM interfaces is desirable
- Awareness of regulatory, risk, and control considerations in financial services (Consumer Duty)
- Understanding of agile delivery and product management within it
- Excellent communicator with ability to influence across product, technology, operations, and controls
- Understanding of risk and how it affects stakeholders
Key requirements
- Competitive salary
- Discretionary annual bonus
- Generous holiday allowance
- Attractive pension scheme
- Healthcare
- Life assurance
Product Manager - Relationship Management employer: Metro Bank
At Metro Bank, we pride ourselves on being an exceptional employer that prioritises our people and their well-being. With a strong focus on collaboration and individuality, we offer a supportive work culture that encourages hybrid working arrangements to promote a healthy work-life balance. Our commitment to employee growth is evident through extensive training opportunities and a remarkable internal promotion rate, making us an ideal place for those seeking meaningful and rewarding careers in the banking sector.
StudySmarter Expert Advice🤫
We think this is how you could land Product Manager - Relationship Management
✨Tap into Campus Networks
If you're still in uni, don’t forget to engage with your campus's career services and attend finance-related events. Banks often do presentations and recruitment drives on campus, so put yourself out there and make use of these opportunities to show off your passion for the field.
✨Get Certified
Consider pursuing relevant certifications like the CFA or ACCA while you’re job hunting. They not only beef up your CV but also connect you with professional bodies which can lead to networking opportunities and even job openings in banking and financial services.
✨Connect on Professional Platforms
Join finance-focused groups on platforms like LinkedIn and engage in discussions. This can really help you stand out from the crowd, allowing potential employers to see your knowledge and interest in industry trends. Plus, you might stumble upon job postings shared exclusively within the group.
✨Apply Directly and Be Proactive
Don’t shy away from reaching out directly to firms like Metro Bank. Use their websites and apply through them, but also consider following up with a polite email to express your enthusiasm. Being proactive can make a huge difference in getting noticed in the competitive financial services sector.
We think you need these skills to ace Product Manager - Relationship Management
Some tips for your application 🫡
Show Off Your Numbers!:In the banking and financial services world, quantifiable achievements are key. Make sure your CV highlights your grades in relevant subjects, any financial certifications you hold, and specific projects where you've delivered measurable results. Employers love to see how your skills translate into real-world success.
Tailor Your Cover Letter to the Role:When applying for a full-time position, your cover letter should make a direct connection between your experience and the job description. Don't just state your enthusiasm for finance—dive into how your background in banking or financial analysis sets you apart. Let your passion shine through while being specific about what you can bring to Metro Bank.
Include Relevant Financial Software Experience:If you've worked with financial modelling tools or software like Excel, SAP, or specific analytical tools during your studies or internships, bring that up! Highlighting your proficiency can really make your application pop and show you're ready to hit the ground running in a full-time role.
Research and Reflect:Before hitting that 'apply' button on Metro Bank's website, do a little digging. Look up their recent projects, values, and culture. Reflecting their ethos in your application can make a huge difference and show you’re genuinely interested in being part of the team!
How to prepare for a job interview at Metro Bank
✨Brush Up on Financial Analysis Skills
Make sure you're well-versed in financial concepts and analytical techniques relevant to banking and financial services. Get comfortable with tools like Excel for modelling or financial forecasting, as technical questions in this area are common during interviews with Metro Bank.
✨Prepare for Case Studies
Expect to tackle case studies that demonstrate your problem-solving skills in real-world banking scenarios. Familiarise yourself with the types of problems you might face—think risk assessments or investment evaluations—and be ready to articulate your thought process clearly.
✨Show Your Passion for Finance
Since this is a full-time position, employers at Metro Bank will be keen to see your genuine interest in finance. Be prepared to discuss recent industry trends or news articles that excite you, showcasing your enthusiasm and engagement with the field.
✨Network with Industry Professionals
Before your interview, reach out to current or former Metro Bank employees on platforms like LinkedIn. They'll offer unique insights into the company's culture and the interview process, which can give us a delightful edge in showcasing a good fit for the team.
