At a Glance
- Tasks: Lead the Operational Resilience roadmap and deliver cross-functional initiatives.
- Company: Join Metro Bank, where people come first and collaboration thrives.
- Benefits: Enjoy a competitive salary, generous holiday allowance, and hybrid working options.
- Other info: Great career progression opportunities with 40% of roles filled internally.
- Why this job: Make a real impact by enhancing resilience across critical business services.
- Qualifications: Experience in operational resilience and strong leadership skills required.
The predicted salary is between 69750 - 85250 £ per year.
Lead delivery of the Operational Resilience roadmap, translating strategic objectives into practical plans aligned to risk appetite, impact tolerances, business strategy and regulatory expectations.
Deliver cross-functional resilience initiatives across important business services, business continuity, OCIR, cyber resilience, technology resilience and emerging technology resilience.
Embed resilience-by-design across strategic change, programs, projects, automation and AI-enabled services, ensuring resilience risks are identified and managed throughout the lifecycle.
Coordinate business, technology, cyber security, data, third-party and operational risk teams to deliver joined-up resilience outcomes.
Framework OwnershipOwn and continuously improve assigned components of the Operational Resilience Framework, including standards, methodologies and tooling for areas such as business continuity, OCIR, mapping and scenario testing.
Act as a subject matter expert, providing oversight, challenge and guidance to resilience capabilities and ensuring consistent adoption across the bank.
Align operational resilience framework components with cyber resilience, technology resilience, operational risk and information security frameworks, including approaches for critical technologies, AI-enabled services, automation, cloud, data and third-party technology providers.
Embedding & Resilience OutcomesEmbed important business services, impact tolerances, mapping and scenario testing so the bank can remain within tolerance during severe but plausible disruption.
Identify resilience vulnerabilities and lead remediation activity to improve service resilience outcomes.
Ensure assessments cover cyber attack, technology failure, third-party failure, data corruption, loss of critical skills and failure of automated or AI-enabled processes.
Promote resilience ownership and accountability through education, guidance, constructive challenge, cross-functional improvement plans and continuous improvement.
Governance, Reporting & RegulatoryLead production of operational resilience reporting and insights for senior committees, enabling effective oversight, challenge and decision-making.
Translate PRA and FCA Operational Resilience requirements, including SS1/21, SS2/21 and relevant cyber, technology and AI governance expectations, into practical implementation.
Support regulatory engagement, internal assurance activity and reviews.
Monitor emerging cyber, technology, third-party, data and AI-related operational risks, translating trends and vulnerabilities into practical improvements and leadership reporting.
LeadershipLead, develop and motivate a team of specialists, setting clear direction and fostering a culture of accountability, collaboration, continuous improvement and high performance.
Build strong relationships across Technology, Cyber Security, Data, Operational Risk, Third-Party Risk and Business teams to achieve resilience outcomes.
Deputise for the Head of Operational Resilience where required.
Experience- Leading enterprise-wide resilience programs, transformation initiatives and/or specific framework components such as BCM, crisis management, mapping or scenario testing.
- Strong understanding of PRA/FCA Operational Resilience requirements, important business services, impact tolerances, mapping, scenario testing and UK financial services governance, risk and control frameworks.
- Managing operational disruptions, driving recovery, embedding lessons learned and providing oversight and challenge across business functions.
- Delivering complex, cross-functional programs, prioritising effectively, driving organizational change and translating regulatory requirements into practical, scalable controls and processes.
- Strong stakeholder management, influencing and communication skills, including Executive-level engagement and the ability to present complex issues clearly and concisely.
- Strong leadership capability, with experience managing and developing high-performing teams in dynamic environments.
- Understanding how operational resilience integrates with business continuity, incident management, operational risk, third-party risk, cyber resilience and technology resilience frameworks.
- Coordinating resilience activity across business, technology, cyber security, data, third-party and risk teams, including resilience risks linked to cloud services, technology platforms, critical data assets, third-party technology providers and AI-enabled services.
- Knowledge of cyber resilience concepts such as ransomware preparedness, cyber recovery, data integrity, resilience testing and recovery exercising.
- Understanding of resilience implications associated with AI-enabled services, automation and emerging technologies, including model dependency, automation failure, data quality and human oversight.
At Metro Bank, we believe the best banking experience starts with people who genuinely care. We're not just delivering banking services - we're building trust through authentic connections. Here, our people come first; our colleagues are part of a team that values individuality, collaboration, and long-standing relationships. We are also all about balance so most of our jobs offer the opportunity for hybrid working built around your role and home life, wherever possible. We will make sure that you are well-rewarded by providing you with a competitive salary, discretionary annual bonus, and a wide range of benefits, including generous holiday allowance, attractive pension scheme, healthcare, life assurance, and a number of colleague discounts! We will give you the training to ensure you succeed in your role and plenty of internal opportunities to progress your career (around 40% of our recruitment comes from internal promotions!
Operational Resilience Lead Manager employer: Metro Bank
At Metro Bank, we pride ourselves on being an exceptional employer that prioritises our people and their well-being. With a strong focus on collaboration and individuality, we offer a supportive work culture that encourages hybrid working arrangements to promote a healthy work-life balance. Our commitment to employee growth is evident through extensive training opportunities and a remarkable internal promotion rate, making us an ideal place for those seeking meaningful and rewarding careers in the banking sector.
StudySmarter Expert Advice🤫
We think this is how you could land Operational Resilience Lead Manager
✨Join Compliance Communities
Get involved in compliance and risk communities — both online and offline. Look for forums, LinkedIn groups, or even local meetups where compliance pros hang out. You never know who might drop a job opportunity your way!
✨Attend Industry Conferences
Keep an eye out for compliance and risk management conferences and workshops in your area. These events are a goldmine for networking, and they often have job boards or recruiters on-site looking for new talent. Plus, it’s a chance to learn what's trending in the field.
✨Leverage Your University Career Services
If you’ve recently graduated or are still studying, head over to your university's career services. Many companies, including those in compliance, actively recruit fresh talent through these services, so make sure you tap into that resource.
✨Showcase Your Knowledge Online
Start writing articles or blog posts about compliance topics that interest you. Share them on platforms like LinkedIn to demonstrate your knowledge and passion. This not only builds your presence in the field but can also catch the attention of companies like Metro Bank looking for candidates who are engaged and informed.
We think you need these skills to ace Operational Resilience Lead Manager
Some tips for your application 🫡
Show Your Understanding of Compliance:In the compliance-risk field, it's super important to showcase your understanding of regulations and risk management frameworks. Highlight any relevant coursework, certifications (like ICA or AML), or even projects that demonstrate your knowledge and commitment to this area. We want to see how you can navigate this complex landscape!
Quantify Your Achievements:When detailing your experience, try to quantify your achievements. For example, if you've previously worked on a project that improved compliance metrics or reduced risk exposure, give us the numbers! This data-driven approach really stands out to hiring managers in compliance-risk roles.
Tailor Your CV to Reflect Relevant Skills:Make sure your CV highlights skills that are particularly relevant to compliance, like attention to detail, analytical thinking, and report writing. Ensure these are easy to spot – consider using bullet points to break down your responsibilities and achievements for maximum impact!
Craft a Motivating Cover Letter:In your cover letter, let us know why you’re excited about the compliance-risk role at Metro Bank. Share what motivates you about compliance, and how you believe you can contribute to our mission. This is your chance to showcase not only your skills but also your passion for this important field!
How to prepare for a job interview at Metro Bank
✨Master the Regulations
Brush up on key compliance regulations relevant to the industry you're applying to. Familiarising yourself with specific laws and frameworks used in your field will give you an edge during technical questions. Show that you’re not just aware of them but can also apply them—think real-life scenarios!
✨Show Your Analytical Skills
Compliance roles really focus on analytical skills, so be prepared for case studies or situational questions during the interview. We've got to demonstrate how we approach risk assessments or compliance audits, possibly drawing on examples from past experiences or university projects. Bring some thoughtful case scenarios to discuss!
✨Know Your Tools
Get comfortable with commonly used compliance software and tools. Familiarity with platforms like RSA or MetricStream can really impress during your interview, as it shows you're ready to hit the ground running. If you’ve had any experience with them, make sure to highlight that!
✨Align with Company Culture
Since it's a full-time position, show your long-term commitment and interest in the company’s mission and values. Dive into how your ethics and professional philosophy align with Metro Bank’s stance on compliance. A shared vision can really resonate with interviewers looking for fit as much as skill!
