Mortgage Business Development Manager

hackajob is collaborating with Metro Bank to connect them with exceptional professionals for this role. At Metro Bank, we believe the best banking experience starts with people who genuinely care. We’re not just delivering banking services - we’re building trust through authentic connections. Here, our people come first; our colleagues are part of a team that values individuality, collaboration, and long-standing relationships. We are also all about balance so most of our jobs offer the opportunity for hybrid working built around your role and home life, wherever possible. This role will cover the North East of England, Edinburgh and Glasgow. To provide effective coverage across the territory, the preferred candidate will be based in or around Newcastle.

What you will do:

• Deal with daily queries from intermediaries on new and existing cases
• Develop, maximise and nurture intermediary relationships within a specific post coded area
• Work collaboratively with a Telephony BDM to ensure all SLAs are delivered to your intermediary contacts, via an effective and well thought through contact strategy
• Attend, plan and deliver intermediary events alongside roundtable and platform presentations
• Maintain a strong knowledge and awareness of Metro Bank mortgage products, lending policy and services, alongside that of the wider UK mortgage market
• Plan and organise intermediary panel and diary management, whilst providing amazing service to our customer base

And we are a bank so risk is a part of everything we do. We love people who take responsibility, do the right thing for customers, colleagues and Metro Bank and have the ability to call out any concerns.

What you will need:

• Business to Business Sales experience preferably within the Intermediary Mortgage Market, either as a BDM or Telephone BDM
• Excellent mortgage product and policy insight
• Up to date knowledge of compliance and mortgage regulation
• Relationship and account management skills
• High standards of personal performance in day-to-day execution of tasks
• Proven advanced communication skills across a range of stakeholders
• Previous experience of managing a defined panel of Intermediaries within the financial services sector, demonstrating a track record of success
• CeMAP Qualification desirable

Our promise to you…

We believe in “one in, one up” at Metro Bank, growing our own and promoting from within. That is why we are looking for YOU! An AMAZEING colleague to move into this FANtastic new role! We will make sure that you are well-rewarded by providing you with a competitive salary, discretionary annual bonus, and a wide range of benefits, including generous holiday allowance, attractive pension scheme, healthcare, life assurance, and a number of colleague discounts! We will give you the training to ensure you succeed in your role and plenty of internal opportunities to progress your career (around 40% of our recruitment comes from internal promotions!

Diverse teams really are the best teams. We know that candidates (especially women, research tells us) may be put off applying for a job unless they can tick every box. We also know that ‘normal’ office hours aren’t always doable, and while we can’t accommodate every flexible working request we are happy to be asked. So if you are excited about working with us and think you can do much of what we are looking for but aren’t sure if you are 100% there yet… why not give it a whirl? Good luck!