At a Glance
- Tasks: Build strong relationships with customers and internal teams while providing exceptional service.
- Company: Metro Bank, known for its customer-centric approach and supportive culture.
- Benefits: Competitive salary, annual bonus, generous holidays, pension scheme, and healthcare.
- Other info: Enjoy hybrid working options and numerous internal promotion opportunities.
- Why this job: Join a dynamic team where you can make a real difference and grow your career.
- Qualifications: Experience in customer-facing roles and excellent communication skills.
The predicted salary is between 27040 - 29120 £ per year.
As a Portfolio Relationship Manager (PRM), you play a big part in contributing to the delivery of the Metro Bank brand and Private Banking model by way of providing an AMAZEING service to our customers at all times.
What you will do:
- You will be great at building relationships with customers, and you will also be great at building relationships with internal departments, such as FCRC, Lending Operations, Payments, Credit Refers and the corporate customer service centre and the Private Clients team.
- There may be some customer complaints, which should be dealt with effectively, although you can always ask if you're not sure – Bump It Up!
- If there are complex account queries, the relevant departments within the business are always here to help you.
- It is key to build valuable rapport with our customers and colleagues.
- You may need to plan your work and activities with your Line Manager for prioritisation to ensure you are exceeding customer expectations and providing valuable service.
- We love people who take responsibility, do the right thing for customers, colleagues and Metro Bank and have the courage to call out any concerns.
What you will need:
- Understand the risks associated with your job and what that means for you, Metro Bank and all our stakeholders.
- Knowledge of our due diligence minimum standards so that you can open personal and business accounts compliantly and conduct/assist with regular due diligence reviews.
- Customer facing roles performed within a Bank Customer Service Representative (account opening etc.).
- Excellent organisation and communication skills.
We believe in "one in, one up" at Metro Bank, growing our own and promoting from within. That is why we are looking for YOU! An AMAZEING colleague to move into this FANtastic new role!
We will make sure that you are well-rewarded by providing you with a competitive salary, discretionary annual bonus, and a wide range of benefits, including generous holiday allowance, attractive pension scheme, healthcare, life assurance, and a number of colleague discounts!
We will give you the training to ensure you succeed in your role and plenty of internal opportunities to progress your career (around 40% of our recruitment comes from internal promotions!).
We are also all about balance so most of our jobs offer the opportunity for hybrid working built around your role and home life, wherever possible.
Portfolio Relationship Manager in London employer: Metro Bank
Metro Bank is an exceptional employer that prioritises employee growth and development, offering a supportive work culture where colleagues are encouraged to build strong relationships and take ownership of their roles. With a competitive salary, generous benefits, and a commitment to internal promotions, Metro Bank fosters a rewarding environment for its employees, making it an ideal place for those seeking meaningful careers in the banking sector.
