At a Glance
- Tasks: Manage and service loans, ensuring accuracy and customer satisfaction.
- Company: Metro Bank, where people come first and trust is built through connections.
- Benefits: Competitive salary, bonuses, generous holidays, and great health perks.
- Other info: Enjoy hybrid working options and a supportive team environment.
- Why this job: Join a team that values individuality and offers real career growth opportunities.
- Qualifications: Experience in banking processes and strong Microsoft Office skills required.
The predicted salary is between 30000 - 40000 £ per year.
Responsibilities
- Accurately book all corporate and commercial, and small business loans onto our banking platform.
- Service and maintain our loan book throughout the duration of the loan term, such as overpayments, rate changes, fee taking, and product switches.
- Disburse funds for residential mortgage drawdowns, mark limits for overdrafts and credit cards.
- Reconcile residential mortgage fees and arrange payment for the bank's supplier network.
- Handle servicing queries which arise as part of the process of loan booking and marking limits.
- Investigate and manage reconciliation queries on lending accounts and fee receipts.
- Produce loan account statements, settlement figures, redemption statements and certificates of interest.
- Produce documentation to facilitate the release of the bank's security and update the bank's security records as appropriate.
And... we are a bank so risk is a part of everything we do. We love people who take responsibility, do the right thing for customers, colleagues and Metro Bank and have the courage to call out any concerns.
Qualifications
- Understand the risks associated with your job and what that means for you, Metro Bank and all our stakeholders.
- Understand the flow from credit sanction to drawdown.
- Experience of banking back-office processes, e.g., data inputs and in particular keying into a banking platform.
- Knowledge of facility documentation, able to review and interpret basic terms, structures and security.
- Understanding of lending products such as loans, overdrafts and credit cards.
- Experience supporting security releases, redemptions, and money movement processing.
- You will have Microsoft Office skills, to include Excel at a competent level.
At Metro Bank, we believe the best banking experience starts with people who genuinely care. We're not just delivering banking services - we're building trust through authentic connections. Here, our people come first; our colleagues are part of a team that values individuality, collaboration, and long-standing relationships. We are also all about balance so most of our jobs offer the opportunity for hybrid working built around your role and home life, wherever possible.
We will make sure that you are well-rewarded by providing you with a competitive salary, discretionary annual bonus, and a wide range of benefits, including generous holiday allowance, attractive pension scheme, healthcare, life assurance, and a number of colleague discounts! We will give you the training to ensure you succeed in your role and plenty of internal opportunities to progress your career (around 40% of our recruitment comes from internal promotions!).
Lending Servicing Specialist in London employer: Metro Bank
At Metro Bank, we pride ourselves on being an exceptional employer that prioritises our people and their growth. With a strong focus on collaboration and individuality, we offer a supportive work culture complemented by competitive salaries, generous benefits, and ample opportunities for career advancement. Our commitment to hybrid working ensures a healthy work-life balance, making Metro Bank an ideal place for those seeking meaningful and rewarding employment in the banking sector.
StudySmarter Expert Advice🤫
We think this is how you could land Lending Servicing Specialist in London
✨Tip Number 1
Network like a pro! Reach out to people in the banking industry, especially those who work at Metro Bank. A friendly chat can open doors and give you insights that might just land you an interview.
✨Tip Number 2
Prepare for the interview by brushing up on your knowledge of lending products and banking processes. We want to see that you understand the ins and outs of loans, overdrafts, and credit cards, so show us what you know!
✨Tip Number 3
Practice your responses to common interview questions. Think about how you would handle servicing queries or manage reconciliation issues. We love candidates who can demonstrate problem-solving skills and a customer-first attitude.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, we’re always looking for passionate individuals who align with our values, so make sure to highlight that in your application.
We think you need these skills to ace Lending Servicing Specialist in London
Some tips for your application 🫡
Tailor Your CV:Make sure your CV reflects the skills and experiences that match the Lending Servicing Specialist role. Highlight any relevant banking experience, especially with loan processing and back-office tasks, to show us you’re the right fit.
Craft a Compelling Cover Letter:Your cover letter is your chance to shine! Use it to tell us why you’re passionate about banking and how your values align with ours. Don’t forget to mention your understanding of risk management and customer service.
Showcase Your Skills:We want to see your Microsoft Office skills, especially Excel. If you’ve got experience with data inputs or managing lending products, make sure to include that in your application. It’ll help us see how you can contribute to our team!
Apply Through Our Website:We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it shows us you’re keen on joining our team at Metro Bank!
How to prepare for a job interview at Metro Bank
✨Know Your Stuff
Make sure you understand the ins and outs of lending products like loans, overdrafts, and credit cards. Brush up on banking back-office processes and be ready to discuss how you would handle tasks like booking loans and managing queries.
✨Show Your Risk Awareness
Since risk is a big part of the role, be prepared to talk about how you identify and manage risks in your previous experiences. Share examples of when you've taken responsibility and done the right thing for customers and colleagues.
✨Excel at Excel
You’ll need to demonstrate your competency with Microsoft Office, especially Excel. Be ready to discuss how you've used Excel in past roles, whether it’s for data input, reconciliation, or producing reports.
✨Emphasise Teamwork and Communication
Metro Bank values collaboration and authentic connections. Prepare to share examples of how you've worked effectively in a team and communicated with colleagues to resolve issues or improve processes.
