Financial Crime Transformation and Design Lead Manager in London

At Metro Bank, we believe the best banking experience starts with people who genuinely care. We’re not just delivering banking services - we’re building trust through authentic connections. Here, our people come first; our colleagues are part of a team that values individuality, collaboration, and long-standing relationships. We are also all about balance so most of our jobs offer the opportunity for hybrid working built around your role and home life, wherever possible.

What you will do:

• Provide Financial Crime and Fraud expertise across strategic transformation initiatives, translating regulatory obligations, risk appetite requirements and control expectations into future-state business, process, technology and data solutions, while ensuring effective controls are embedded across customer journeys, systems and operating models.
• Act as the lead Financial Crime and Fraud representative across strategic transformation initiatives, primarily NextGen, ensuring regulatory obligations, risk appetite and control requirements are embedded into future-state business, operational and technology designs.
• Shape future-state customer journeys, operating models, processes and control frameworks, providing expert challenge and oversight from an independent second-line perspective.
• Define, maintain and communicate Financial Crime and Fraud business, process, data and control requirements, ensuring programme outcomes align with regulatory expectations and organisational risk appetite.
• Design and influence effective preventative, detective and monitoring controls across technology solutions, operational processes and customer lifecycle journeys.
• Review and challenge proposed solutions, identifying control gaps, weaknesses and emerging Financial Crime and Fraud risks before implementation.
• Leverage lessons learned from regulatory findings, remediation activities and control weaknesses to drive continuous improvement and strengthen future-state solutions.
• Support the delivery of technology-enabled controls, digital onboarding, screening, monitoring, automation and AI-driven capabilities, ensuring appropriate governance, transparency and human oversight are maintained.
• Assess financial crime, fraud, operational, technology, data and regulatory risks across transformation initiatives, ensuring appropriate mitigations are embedded within programme designs.
• Influence senior stakeholders and governance forums to ensure Financial Crime and Fraud considerations are reflected in key business, technology and programme decisions.
• Provide robust challenge, recommend design enhancements, escalate material risks where required and support the successful delivery of compliant, sustainable transformation outcomes.
• Provide recommendations regarding Financial Crime readiness and implementation risk associated with programme deliverables.

What you will need:

• Significant experience within Financial Crime, Fraud, Compliance, Risk or a related control function within a regulated environment.
• Strong subject matter expertise across Financial Crime disciplines, including Customer Due Diligence (CDD), Enhanced Due Diligence (EDD), sanctions, screening, transaction monitoring, investigations and customer lifecycle controls.
• Proven experience supporting large-scale transformation, technology, digital or strategic change initiatives, with the ability to translate regulatory requirements into practical business and technology solutions.
• Experience defining business, process, data and control requirements and influencing future-state operating models, customer journeys and technology designs.
• Strong understanding of Financial Crime control frameworks and experience designing, implementing or enhancing preventative, detective and monitoring controls.
• Experience assessing and challenging technology, data, automation and AI-enabled solutions to ensure Financial Crime and Fraud risks are effectively managed.
• Strong stakeholder management and influencing skills, with the ability to engage senior leaders across business, technology, product, architecture and programme teams.
• Sound understanding of Financial Crime regulatory requirements, risk management principles and governance frameworks.
• Excellent analytical, problem-solving and decision-making skills, with the ability to identify risks, challenge constructively and recommend effective solutions.
• Strong communication and presentation skills, including experience preparing risk opinions, governance papers and recommendations for senior stakeholders and governance forums.
• ICA, ACAMS or an equivalent Financial Crime qualification preferred.

Understand the risks associated with your job and what that means for you, Metro Bank and all our stakeholders.

Our promise to you… We will make sure that you are well-rewarded by providing you with a competitive salary, discretionary annual bonus, and a wide range of benefits, including generous holiday allowance, attractive pension scheme, healthcare, life assurance, and a number of colleague discounts! We will give you the training to ensure you succeed in your role and plenty of internal opportunities to progress your career (around 40% of our recruitment comes from internal promotions!)

Diverse teams really are the best teams. We know that candidates (especially women, research tells us) may be put off applying for a job unless they can tick every box. We also know that ‘normal’ office hours aren’t always doable, and while we can’t accommodate every flexible working request we are happy to be asked. So if you are excited about working with us and think you can do much of what we are looking for but aren’t sure if you are 100% there yet… why not give it a whirl? Good luck!