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For Companies At a Glance
- Tasks: Provide exceptional customer service and understand their banking needs.
- Company: Join Metro Bank, a dynamic and customer-focused bank.
- Benefits: Competitive salary, bonuses, generous holidays, and healthcare benefits.
- Why this job: Be part of a team that makes a real difference in customers' lives.
- Qualifications: Strong customer service skills and attention to detail required.
- Other info: Extensive training and career advancement opportunities available.
The predicted salary is between 36000 - 60000 £ per year.
You will be at the forefront of customer interactions, going above and beyond to provide customers with exceptional service and through understanding what products and services are suited to their needs. You will work as part of a team, prioritising tasks against changing customer demand and delivering on store objectives. You will keep on top of regulatory and non-regulatory training and changes to ensure that we are compliant and fair in all transactions. And… we are a bank, so risk is a part of everything we do. We love people who take responsibility, do the right thing for customers, colleagues and Metro Bank and have the ability to call out any concerns.
Working Arrangements & Training:
Metro Bank Moorgate is a Monday - Friday store. We are currently recruiting for full time, hours across 5 days. Our colleagues work from 8:45am - 5:15pm OR 9am - 5:30pm every day. If reasonable too we may ask you to work Saturdays in a store that is open. If this is the case, we will provide a day off in the week and any reasonable additional travel can be expensed. We will make sure you get the training needed to develop you into a banking representative; this will include a mixture of live teams’ sessions with a trainer, guided study through our online training suite, and on the job training (such as observing, buddying up, and serving our customers). All of this training will be blended together, at a pace set between you and your manager.
What you will need:
- Ability to build effective customer relationships in a fast-paced environment.
- Maintain meticulous attention to detail, even under pressure.
- Profound understanding of the risks associated with the role and their implications for both yourself, and Metro Bank's customers.
- Proficient in computer skills, including a working knowledge of Microsoft Office.
- While prior experience in finance or banking is not always required, experience in handling customer service queries and operating in an environment that has controlled processes in place, is essential.
Our promise to you:
- Competitive salary, discretionary annual bonus, and a comprehensive benefits package including generous holiday allowance, attractive pension scheme, healthcare, life assurance, and colleague discounts.
- Extensive training to build your knowledge and skills.
- Internal opportunities for career advancement.
- Upon completion of training, you will receive a salary uplift.
Banking Representative - Moorgate in London employer: Metro Bank
Contact Detail:
Metro Bank Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Banking Representative - Moorgate in London
✨Tip Number 1
Get to know the company! Research Metro Bank and its values. When you understand what they stand for, you can tailor your conversations to show how you fit right in with their culture.
✨Tip Number 2
Practice your customer service skills! Since you'll be at the forefront of customer interactions, think of scenarios where you can demonstrate your ability to handle queries and build relationships. Role-playing with a friend can help!
✨Tip Number 3
Be ready to discuss risk management! Brush up on your understanding of risks in banking and how they affect customers. Showing that you can take responsibility and call out concerns will impress the interviewers.
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows you're proactive and genuinely interested in joining the Metro Bank team.
We think you need these skills to ace Banking Representative - Moorgate in London
Some tips for your application 🫡
Tailor Your Application: Make sure to customise your CV and cover letter for the Banking Representative role. Highlight your customer service experience and any relevant skills that match what we're looking for. We want to see how you can bring your unique flair to our team!
Show Off Your People Skills: Since you'll be at the forefront of customer interactions, it's crucial to demonstrate your ability to build effective relationships. Share examples in your application that showcase your communication skills and how you've gone above and beyond for customers in the past.
Attention to Detail is Key: We love candidates who can maintain meticulous attention to detail, even under pressure. In your application, mention specific instances where you've successfully managed tasks with precision, especially in fast-paced environments. This will show us you're ready for the challenges ahead!
Apply Through Our Website: Don't forget to submit your application through our website! It's the best way for us to receive your details and ensures you're considered for the role. Plus, it gives you a chance to explore more about Metro Bank and what we stand for!
How to prepare for a job interview at Metro Bank
✨Know Your Customer Service Skills
Make sure you can talk about your experience in customer service. Think of specific examples where you've gone above and beyond for a customer. This will show that you understand the importance of building effective relationships, which is key for a Banking Representative.
✨Understand the Risks
Familiarise yourself with the risks associated with banking roles. Be prepared to discuss how you would handle potential issues or concerns. Showing that you take responsibility and are aware of the implications for both customers and the bank will impress your interviewers.
✨Brush Up on Your Tech Skills
Since you'll need to be proficient in computer skills, especially Microsoft Office, make sure you're comfortable using these tools. You might even want to mention any relevant software you've used in previous roles to demonstrate your tech-savviness.
✨Be Ready for Teamwork Questions
As this role involves working as part of a team, think about times when you've successfully collaborated with others. Prepare to share examples that highlight your ability to prioritise tasks and adapt to changing demands, as this will show you're a great fit for the fast-paced environment.
