Recoveries Specialist in Leicester

At Metro Bank, we believe the best banking experience starts with people who genuinely care. We’re not just delivering banking services - we’re building trust through authentic connections. Here, our people come first; our colleagues are part of a team that values individuality, collaboration, and long‑standing relationships. We are also all about balance so most of our jobs offer the opportunity for hybrid working built around your role and home life, wherever possible.

What You Will Do

• Provide strategic vision and governance for rollout programs across the Colleague enterprise platforms, ensuring alignment with organizational objectives, technical standards, and long‑term technology strategy.
• Lead and inspire a high‑performing team to deliver EUC enterprise platform strategies, fostering a culture of excellence, accountability, and continuous improvement.
• Oversee the design and delivery of EUC enterprise‑wide applications, policies, and configurations, enabling seamless deployments and an optimized colleague experience.
• Act as a senior advisor and key decision‑maker on EUC enterprise platform initiatives, influencing outcomes that drive business priorities and operational resilience.
• Ensure robust security and patch management in partnership with IT Security, proactively addressing vulnerabilities and maintaining regulatory compliance.
• Champion automation, modernization, and cost optimisation, leveraging emerging technologies to enhance efficiency and scalability.
• Serve as the ultimate escalation point for complex technical challenges, providing expert guidance and ensuring timely resolution of critical issues.
• Drive collaboration across internal teams and external service providers, ensuring integrated delivery, strong vendor governance, and strategic partnerships.
• Safeguard business continuity through a secure, compliant, and resilient EUC enterprise platform environment, mitigating risk and supporting operational excellence.
• Deliver an exceptional colleague experience through robust, reliable enterprise solutions, reinforcing the organisation’s commitment to service excellence and innovation.
• Any other duties as required that reasonably fall within the role.

And... we are a bank so risk is a part of everything we do. We love people who take responsibility, do the right thing for customers, colleagues and Metro Bank and have the ability to call out any concerns.

What You Will Need

• A good understanding of working with customers in financial difficulty.
• A good understanding of modern debt collection and recovery methodology is desirable but not essential.
• Customer service experience is desirable.
• Previous administration experience is desirable but not essential.
• Strong verbal and written communication skills.
• Competent skills in Microsoft Office.
• Understand the risks associated with your job and what that means for you, Metro Bank and all our stakeholders.

Our promise to you

• We will make sure that you are well‑rewarded by providing you with a competitive salary, discretionary annual bonus, and a wide range of benefits, including generous holiday allowance, attractive pension scheme, healthcare, life assurance, and a number of colleague discounts.
• We will give you the training to ensure you succeed in your role and plenty of internal opportunities to progress your career (around 40% of our recruitment comes from internal promotions!).

Important Footnote

Diverse teams really are the best teams. We know that candidates (especially women, research tells us) may be put off applying for a job unless they can tick every box. We also know that normal office hours aren’t always doable, and while we can’t accommodate every flexible working request we are happy to be asked. So if you are excited about working with us and think you can do much of what we are looking for but aren’t sure if you are 100% there yet... why not give it a whirl? Good luck!