Lead Compliance Manager

At Metro Bank, we believe the best banking experience starts with people who genuinely care. We’re not just delivering banking services – we’re building trust through authentic connections. Here, our people come first; our colleagues are part of a team that values individuality, collaboration, and long‑standing relationships. We are also all about balance so most of our jobs offer the opportunity for hybrid working built around your role and home life, wherever possible.

What you will do:

• As the Lead Compliance Manager, you will be responsible for guiding the Bank through the UK regulatory landscape and ensuring we meet our obligations to customers, regulators, and stakeholders.
• Reporting to the Head of Compliance & Conduct Risk, you’ll provide expert regulatory advice, strong oversight, and credible challenge to help the Bank make safe, customer‑focused decisions and proactive management of regulatory and conduct risk.
• You will be central to strengthening our compliance framework supporting fair customer outcomes, enabling sustainable growth, and helping colleagues deliver strategic initiatives in a safe and compliant way.
• Working within the Non‑Financial Risk function, you’ll contribute directly to the Bank’s regulatory integrity by supporting regulatory engagement, enhancing policies and controls, and reducing compliance risk exposure.
• Provide expert interpretation of FCA/PRA rules, guidance, and expectations across retail banking products, services, and processes.
• Specify regulatory guidance to business units, support the creation of compliant products and customer experiences, and monitor regulatory developments to highlight impacts, themes, and emerging risks.
• Ensure effective design and implementation of compliance policies, standards, and monitoring frameworks.
• Oversee first‑line compliance with regulatory requirements, ensuring gaps are challenged and resolved.
• Support delivery of the annual Compliance Plan in line with risk appetite, provide oversight of financial promotions, product governance and customer communications, and monitor remediation actions to drive timely closure of compliance issues.
• Prepare regulatory submissions and responses, and maintain clear, high‑quality compliance MI, dashboards, and reporting for risk committees.
• Serve as a key compliance contact during regulatory and audit reviews, build strong cross‑functional relationships across the bank, deliver training and coaching to raise compliance awareness, and champion a proactive, customer‑centric compliance culture.
• Lead, coach and develop Compliance Managers.

And… we are a bank so risk is a part of everything we do. We love people who take responsibility, do the right thing for customers, colleagues and Metro Bank and have the ability to call out any concerns.

What you will need:

• You must have significant experience in Compliance, Conduct Risk, or Regulatory Advisory roles within UK financial services organisation.
• You must have strong working knowledge of the UK regulatory framework (FCA/PRA Handbook, SYSC, CONC, DISP, COBS, PROD, SM&CR).
• Expertise in retail banking products (e.g., loans, mortgages, savings, payments, credit cards).
• Experience engaging with regulators and supporting supervisory reviews.
• Excellent knowledge of compliance risk assessments, monitoring frameworks, and policy development.
• Significant track record of providing robust, risk‑based advice to senior stakeholders.
• Ability to detail & drive the core objectives and tactical plans in an ever increasingly changing internal and external environment.
• Excellent problem‑solving skills combined with proactive behaviours.
• Strong stakeholder management and influencing skills.
• Understand the risks associated with your job and what that means for you, Metro Bank and all our stakeholders.

Our promise to you...

We believe in “one in, one up” at Metro Bank, growing our own and promoting from within. That is why we are looking for YOU! An AMAZEING colleague to move into this FANtastic new role! We will make sure that you are well‑rewarded by providing you with a competitive salary, discretionary annual bonus, and a wide range of benefits, including generous holiday allowance, attractive pension scheme, healthcare, life assurance, and a number of colleague discounts. We will give you the training to ensure you succeed in your role and plenty of internal opportunities to progress your career (around 40% of our recruitment comes from internal promotions!).

Important Footnote: Diverse teams really are the best teams. We know that candidates (especially women, research tells us) may be put off applying for a job unless they can tick every box. We also know that ‘normal’ office hours aren’t always doable, and while we can’t accommodate every flexible working request we are happy to be asked. So if you are excited about working with us and think you can do much of what we are looking for but aren’t sure if you are 100% there yet… why not give it a whirl? Please note that sometimes we may close a job earlier for applications if we are inundated with amazing candidates. Good luck!