Find a job 
Featured Companies 
Featured Universities 
For Companies At a Glance
- Tasks: Provide exceptional customer service and understand their banking needs.
- Company: Join Metro Bank, a forward-thinking bank with a focus on customer care.
- Benefits: Competitive salary, bonuses, generous holidays, and healthcare benefits.
- Why this job: Be part of a dynamic team and make a real difference in customers' lives.
- Qualifications: Strong customer service skills and attention to detail required.
- Other info: Comprehensive training and career advancement opportunities available.
You will be at the forefront of customer interactions, going above and beyond to provide customers with exceptional service and through understanding what products and services are suited to their needs. You will work as part of a team, prioritising tasks against changing customer demand and delivering on store objectives. You will keep on top of regulatory and non-regulatory training and changes to ensure that we are compliant and fair in all transactions. And… we are a bank, so risk is a part of everything we do. We love people who take responsibility, do the right thing for customers, colleagues and Metro Bank and have the ability to call out any concerns.
Working Arrangements & Training:
Metro Bank Kingston is a Monday – Saturday store. We are currently recruiting for full time, hours across 5 days. Work-life balance matters to us. Our full-time colleagues work from 8:45am - 5:15pm OR 9am - 5:30pm, 5 days a week. You are not expected to work every Saturday; we will provide a day off in the week if you are working. Shifts are shared equally across the team, and you'll know your schedule well ahead of time. We always try to accommodate personal needs where possible. We will make sure you get the training needed to develop you into a banking representative; this will include a mixture of live teams’ sessions with a trainer, guided study through our online training suite, and on the job training (such as observing, buddying up, and serving our customers). All of this training will be blended together, at a pace set between you and your manager.
What you will need:
- Ability to build effective customer relationships in a fast-paced environment.
- Maintain meticulous attention to detail, even under pressure.
- Profound understanding of the risks associated with the role and their implications for both yourself, and Metro Bank's customers.
- Proficient in computer skills, including a working knowledge of Microsoft Office.
- While prior experience in finance or banking is not always required, experience in handling customer service queries and operating in an environment that has controlled processes in place, is essential.
Our promise to you:
- Competitive salary, discretionary annual bonus, and a comprehensive benefits package including generous holiday allowance, attractive pension scheme, healthcare, life assurance, and colleague discounts.
- Extensive training to build your knowledge and skills.
- Internal opportunities for career advancement.
- Upon completion of training, you will receive a salary uplift.
Banking Representative - Kingston in Kingston upon Thames employer: Metro Bank
Contact Detail:
Metro Bank Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Banking Representative - Kingston in Kingston upon Thames
✨Tip Number 1
Get to know the company culture! Before your interview, check out Metro Bank's values and mission. This will help you tailor your responses and show that you're genuinely interested in being part of their team.
✨Tip Number 2
Practice your customer service skills! Since you'll be at the forefront of customer interactions, think of examples from your past experiences where you went above and beyond for a customer. Be ready to share these during your interview.
✨Tip Number 3
Show your adaptability! The job description mentions prioritising tasks against changing customer demand. Be prepared to discuss how you've handled similar situations in the past and how you can stay calm under pressure.
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows you're proactive and serious about joining the Metro Bank team. Don’t miss out on this opportunity!
We think you need these skills to ace Banking Representative - Kingston in Kingston upon Thames
Some tips for your application 🫡
Tailor Your Application: Make sure to customise your CV and cover letter for the Banking Representative role. Highlight your customer service experience and any relevant skills that match what we’re looking for. This shows us you’re genuinely interested in joining our team!
Showcase Your People Skills: Since you'll be at the forefront of customer interactions, it’s important to demonstrate your ability to build relationships. Share examples of how you've gone above and beyond for customers in previous roles. We love seeing that passion for service!
Be Detail-Oriented: Attention to detail is key in banking. When filling out your application, double-check for any typos or errors. A polished application reflects your meticulous nature, which is something we value highly at StudySmarter.
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way to ensure your application gets to us quickly and efficiently. Plus, you’ll find all the info you need about the role and our company culture there!
How to prepare for a job interview at Metro Bank
✨Know Your Customer Service Skills
Make sure you can talk about your experience in customer service. Think of specific examples where you've gone above and beyond for a customer. This will show that you understand the importance of building effective relationships, which is key for a Banking Representative.
✨Understand the Risks
Familiarise yourself with the risks associated with banking roles. Be prepared to discuss how you would handle potential issues or concerns. This shows that you take responsibility and are aware of the implications for both customers and the bank.
✨Be Ready for Teamwork Questions
Since you'll be working as part of a team, think about times when you've successfully collaborated with others. Prepare to share how you prioritised tasks and adapted to changing demands, as this will demonstrate your ability to thrive in a fast-paced environment.
✨Show Off Your Tech Skills
Brush up on your computer skills, especially Microsoft Office. Be ready to discuss how you've used technology in previous roles to improve efficiency or customer service. This will highlight your proficiency and readiness to adapt to the tools used at Metro Bank.
