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- Tasks: Deliver exceptional customer service and understand their banking needs.
- Company: Join Metro Bank, a forward-thinking bank with a focus on customer care.
- Benefits: Enjoy competitive salary, bonuses, generous holidays, and healthcare benefits.
- Why this job: Be part of a dynamic team and make a real difference in customers' lives.
- Qualifications: Strong customer service skills and attention to detail required.
- Other info: Comprehensive training provided with opportunities for career growth.
The predicted salary is between 36000 - 60000 £ per year.
What you will do: You will be at the forefront of customer interactions, going above and beyond to provide customers with exceptional service and through understanding what products and services are suited to their needs. You will work as part of a team, prioritising tasks against changing customer demand and delivering on store objectives. You will keep on top of regulatory and non-regulatory training and changes to ensure that we are compliant and fair in all transactions. And… we are a bank, so risk is a part of everything we do. We love people who take responsibility, do the right thing for customers, colleagues and Metro Bank and have the ability to call out any concerns.
Working Arrangements & Training: Metro Bank Harrow is a Monday – Saturday store. We are currently recruiting for full time, hours across 5 days. Work-life balance matters to us. Our full-time colleagues work from 8:45am - 5:15pm OR 9am - 5:30pm, 5 days a week. You are not expected to work every Saturday; we will provide a day off in the week if you are working. Shifts are shared equally across the team, and you'll know your schedule well ahead of time. We always try to accommodate personal needs where possible. We will make sure you get the training needed to develop you into a banking representative; this will include a mixture of live teams’ sessions with a trainer, guided study through our online training suite, and on the job training (such as observing, buddying up, and serving our customers). All of this training will be blended together, at a pace set between you and your manager.
What you will need: Ability to build effective customer relationships in a fast-paced environment. Maintain meticulous attention to detail, even under pressure. Profound understanding of the risks associated with the role and their implications for both yourself, and Metro Bank's customers. Proficient in computer skills, including a working knowledge of Microsoft Office. While prior experience in finance or banking is not always required, experience in handling customer service queries and operating in an environment that has controlled processes in place, is essential.
Our promise to you: Competitive salary, discretionary annual bonus, and a comprehensive benefits package including generous holiday allowance, attractive pension scheme, healthcare, life assurance, and colleague discounts. Extensive training to build your knowledge and skills. Internal opportunities for career advancement. Upon completion of training, you will receive a salary uplift.
Banking Representative - Harrow employer: Metro Bank
Contact Detail:
Metro Bank Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Banking Representative - Harrow
✨Tip Number 1
Get to know the company! Research Metro Bank's values and culture. When you walk into that interview, show us you understand what we stand for and how you can contribute to our mission of exceptional customer service.
✨Tip Number 2
Practice your people skills! Since you'll be at the forefront of customer interactions, think about scenarios where you've gone above and beyond for someone. We want to hear those stories that showcase your ability to build effective relationships.
✨Tip Number 3
Be ready to discuss risk management! Brush up on the risks associated with banking and how you would handle them. Show us you can take responsibility and do the right thing for our customers and colleagues.
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows us you're proactive and serious about joining our team at Metro Bank Harrow.
We think you need these skills to ace Banking Representative - Harrow
Some tips for your application 🫡
Tailor Your Application: Make sure to customise your CV and cover letter for the Banking Representative role. Highlight your customer service experience and any relevant skills that match what we're looking for. We want to see how you can bring value to our team!
Show Your Personality: Don’t be afraid to let your personality shine through in your application. We love people who are genuine and passionate about providing exceptional service. Share a bit about yourself and why you’re excited about this opportunity with us!
Be Detail-Oriented: Pay close attention to detail when filling out your application. Double-check for any typos or errors, as we appreciate candidates who take pride in their work. Remember, meticulousness is key in banking!
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way to ensure your application gets to us quickly and efficiently. Plus, you’ll find all the info you need about the role and our company there!
How to prepare for a job interview at Metro Bank
✨Know Your Customer Service Skills
Make sure you can talk about your experience in customer service. Think of specific examples where you've gone above and beyond for a customer. This will show that you understand the importance of building effective relationships, which is key for a Banking Representative.
✨Understand the Risks
Familiarise yourself with the risks associated with banking roles. Be prepared to discuss how you would handle potential issues or concerns. Showing that you take responsibility and are aware of the implications for both customers and the bank will impress your interviewers.
✨Be Ready for Teamwork Questions
Since you'll be working as part of a team, think about times when you've successfully collaborated with others. Prepare to share examples that highlight your ability to prioritise tasks and adapt to changing demands, as this is crucial in a fast-paced environment.
✨Show Off Your Tech Skills
Brush up on your computer skills, especially Microsoft Office. Be ready to discuss how you've used technology in previous roles to improve efficiency or customer service. This will demonstrate that you're comfortable with the tools you'll need to succeed in the role.
