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- Tasks: Provide exceptional customer service and understand their banking needs.
- Company: Join Metro Bank, a forward-thinking bank with a focus on customer care.
- Benefits: Competitive salary, bonuses, generous holidays, and healthcare benefits.
- Why this job: Be part of a dynamic team and make a real difference in customers' lives.
- Qualifications: Strong customer service skills and attention to detail required.
- Other info: Extensive training provided with opportunities for career advancement.
The predicted salary is between 36000 - 60000 £ per year.
You will be at the forefront of customer interactions, going above and beyond to provide customers with exceptional service and through understanding what products and services are suited to their needs. You will work as part of a team, prioritising tasks against changing customer demand and delivering on store objectives. You will keep on top of regulatory and non-regulatory training and changes to ensure that we are compliant and fair in all transactions. And… we are a bank, so risk is a part of everything we do. We love people who take responsibility, do the right thing for customers, colleagues and Metro Bank and have the ability to call out any concerns.
Working Arrangements & Training:
Metro Bank Bradford is a Monday - Friday store. We are currently recruiting for full time hours across 5 days. Our colleagues work from 8:45am - 5:15pm OR 9am - 5:30pm every day. If reasonable too we may ask you to work Saturdays in a store that is open. If this is the case, we will provide a day off in the week and any reasonable additional travel can be expensed. We will make sure you get the training needed to develop you into a banking representative; this will include a mixture of live teams’ sessions with a trainer, guided study through our online training suite, and on the job training (such as observing, buddying up, and serving our customers). All of this training will be blended together, at a pace set between you and your manager.
What you will need:
- Ability to build effective customer relationships in a fast-paced environment.
- Maintain meticulous attention to detail, even under pressure.
- Profound understanding of the risks associated with the role and their implications for both yourself and Metro Bank's customers.
- Proficient in computer skills, including a working knowledge of Microsoft Office.
- While prior experience in finance or banking is not always required, experience in handling customer service queries and operating in an environment that has controlled processes in place is essential.
Our promise to you:
- Competitive salary, discretionary annual bonus, and a comprehensive benefits package including generous holiday allowance, attractive pension scheme, healthcare, life assurance, and colleague discounts.
- Extensive training to build your knowledge and skills.
- Internal opportunities for career advancement.
- Upon completion of training, you will receive a salary uplift.
Banking Representative - Bradford employer: Metro Bank
Contact Detail:
Metro Bank Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Banking Representative - Bradford
✨Tip Number 1
Get to know the company! Before your interview, do a bit of research on Metro Bank. Understand their values and what they stand for. This will help you tailor your answers and show that you're genuinely interested in being part of the team.
✨Tip Number 2
Practice makes perfect! Role-play common interview questions with a friend or family member. Focus on how you can demonstrate your customer service skills and ability to handle pressure, as these are key for the Banking Representative role.
✨Tip Number 3
Show off your soft skills! During the interview, highlight your ability to build relationships and communicate effectively. Use examples from past experiences where you’ve gone above and beyond for customers to really make an impact.
✨Tip Number 4
Don’t forget to follow up! After your interview, send a quick thank-you email to express your appreciation for the opportunity. It’s a nice touch and keeps you fresh in their minds as they make their decision.
We think you need these skills to ace Banking Representative - Bradford
Some tips for your application 🫡
Show Your Customer Service Skills: When writing your application, make sure to highlight any experience you have in customer service. We want to see how you've gone above and beyond for customers in the past, as this is key for the Banking Representative role.
Be Detail-Oriented: Attention to detail is crucial in banking. Use your application to demonstrate how you've maintained accuracy in previous roles, especially when under pressure. This will show us that you can handle the meticulous nature of the job.
Understand the Risks: Make sure to mention your understanding of the risks involved in banking. We appreciate candidates who take responsibility and can identify potential concerns, so share any relevant experiences that showcase this ability.
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it’s super easy to do!
How to prepare for a job interview at Metro Bank
✨Know Your Customer Service Skills
Make sure you can highlight your experience in customer service. Think of specific examples where you've gone above and beyond for a customer, as this role is all about building effective relationships.
✨Understand the Banking Environment
Familiarise yourself with basic banking concepts and the importance of compliance. Being able to discuss how you would handle regulatory changes or risks will show that you’re serious about the role.
✨Showcase Your Team Spirit
Since you'll be working as part of a team, prepare to discuss how you collaborate with others. Share examples of how you've prioritised tasks in a fast-paced environment to meet objectives.
✨Be Ready for Scenario Questions
Expect questions that put you in hypothetical situations related to customer interactions or risk management. Practise your responses to demonstrate your problem-solving skills and ability to think on your feet.
