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- Tasks: Deliver exceptional customer service and build strong relationships in a fast-paced banking environment.
- Company: Join Metro Bank, a forward-thinking bank prioritising customer satisfaction and team collaboration.
- Benefits: Enjoy competitive salary, generous holiday allowance, healthcare, and career advancement opportunities.
- Why this job: Make a real difference in customers' lives while developing your skills in a supportive environment.
- Qualifications: Strong customer service skills and attention to detail; banking experience is a plus but not essential.
- Other info: Flexible working hours with a focus on work-life balance and comprehensive training provided.
The predicted salary is between 36000 - 60000 £ per year.
You will be at the forefront of customer interactions, going above and beyond to provide customers with exceptional service and through understanding what products and services are suited to their needs. You will work as part of a team, prioritising tasks against changing customer demand and delivering on store objectives. You will keep on top of regulatory and non-regulatory training and changes to ensure that we are compliant and fair in all transactions. Risk is a part of everything we do. We value individuals who take responsibility, do the right thing for customers, colleagues and Metro Bank, and have the ability to call out any concerns.
Working Arrangements & Training:
Metro Bank Birmingham is a Monday – Saturday store. We are currently recruiting for full time hours across 5 days. You will be based in Birmingham, but there might be a business need for you to support our Solihull store. Work-life balance matters to us. Our full-time colleagues work from 8:45am - 5:15pm OR 9am - 5:30pm, 5 days a week. You are not expected to work every Saturday; we will provide a day off in the week if you are working. Shifts are shared equally across the team, and you'll know your schedule well ahead of time. We always try to accommodate personal needs where possible. We will ensure you receive the training needed to develop you into a banking representative; this will include a mixture of live team sessions with a trainer, guided study through our online training suite, and on-the-job training (such as observing, buddying up, and serving our customers). All of this training will be blended together, at a pace set between you and your manager.
What you will need:
- Ability to build effective customer relationships in a fast-paced environment.
- Maintain meticulous attention to detail, even under pressure.
- Profound understanding of the risks associated with the role and their implications for both yourself and Metro Bank's customers.
- Proficient in computer skills, including a working knowledge of Microsoft Office.
- While prior experience in finance or banking is not always required, experience in handling customer service queries and operating in an environment that has controlled processes in place is essential.
Our promise to you:
- Competitive salary, discretionary annual bonus, and a comprehensive benefits package including generous holiday allowance, attractive pension scheme, healthcare, life assurance, and colleague discounts.
- Extensive training to build your knowledge and skills.
- Internal opportunities for career advancement.
- Upon completion of training, you will receive a salary uplift.
Banking Representative – Birmingham/Solihull employer: Metro Bank
Contact Detail:
Metro Bank Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Banking Representative – Birmingham/Solihull
✨Tip Number 1
Get to know the company! Research Metro Bank's values and culture. When you understand what they stand for, you can tailor your conversations to show how you fit right in.
✨Tip Number 2
Practice your customer service skills! Since you'll be at the forefront of customer interactions, think of scenarios where you can demonstrate your ability to handle queries and build relationships effectively.
✨Tip Number 3
Be ready to discuss risk management! Brush up on the risks associated with banking and be prepared to share how you would handle them responsibly during your interview.
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows you're keen and ready to join the team at Metro Bank.
We think you need these skills to ace Banking Representative – Birmingham/Solihull
Some tips for your application 🫡
Tailor Your Application: Make sure to customise your CV and cover letter for the Banking Representative role. Highlight your customer service experience and any relevant skills that match what we're looking for. We want to see how you can bring value to our team!
Show Your Personality: Don’t be afraid to let your personality shine through in your application. We love people who are genuine and passionate about providing exceptional service. Share a bit about yourself and why you’re excited about this opportunity with us!
Be Detail-Oriented: Pay close attention to detail when filling out your application. Double-check for any typos or errors, as we appreciate candidates who take pride in their work. Remember, meticulousness is key in banking!
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way to ensure your application gets to us quickly and efficiently. Plus, you’ll find all the info you need about the role and our company there!
How to prepare for a job interview at Metro Bank
✨Know Your Customer Service Skills
Make sure you can talk about your experience in customer service. Think of specific examples where you've gone above and beyond for a customer. This role is all about building relationships, so be ready to showcase how you’ve done that in the past.
✨Understand the Banking Environment
Familiarise yourself with basic banking concepts and the importance of compliance. Brush up on any recent changes in regulations that might affect customer interactions. Showing that you understand the risks involved will impress the interviewers.
✨Demonstrate Teamwork
Since this role involves working as part of a team, prepare to discuss how you’ve collaborated with others in previous jobs. Share examples of how you prioritised tasks and supported your colleagues during busy times.
✨Be Ready for Scenario Questions
Expect questions that put you in hypothetical situations related to customer service or risk management. Practice responding to these types of questions by thinking through your thought process and how you would handle various scenarios.
