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For Companies At a Glance
- Tasks: Engage with customers, providing exceptional service and personalized banking solutions.
- Company: Join Metro Bank, a community-focused bank dedicated to customer satisfaction.
- Benefits: Enjoy competitive pay, bonuses, generous holidays, healthcare, and career growth opportunities.
- Why this job: Be a brand ambassador in your community while developing valuable skills in a dynamic environment.
- Qualifications: Customer service experience is essential; banking experience is a plus but not required.
- Other info: Work Monday to Friday with potential Saturday shifts; extensive training provided.
The predicted salary is between 28800 - 43200 £ per year.
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You will be at the forefront of customer interactions, going above and beyond to provide customers with exceptional service and offer personalised products and services for their needs.
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You will work as part of a team, prioritising tasks against changing customer demand and delivering on store objectives.
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You will be a brand ambassador in the community, supporting the store to be the number one community bank.
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You will keep abreast of regulatory and non-regulatory training and changes to ensure that we are compliant and fair in all transactions.
As a bank, risk is inherent in all our operations. We admire individuals who demonstrate accountability, have excellent attention to detail and who prioritise the well-being of our customers, colleagues, and Metro Bank.
Working Arrangements & Training:
Metro Bank Brighton working arrangements are Monday – Friday, 8:45am – 5:15pm (if needed and Saturdays, 10:30am – 4:30pm). We are currently hiring for 37.5 hours per week.
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Ability to build strong customer relationships in a fast-paced environment.
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Maintain meticulous attention to detail even under pressure.
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Profound understanding of the risks associated with the role and their implications for both yourself, and Metro Bank’s customers.
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Proficiency in computer skills, including a working knowledge of Microsoft Office.
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Capability to deliver outstanding customer experiences within a fast-paced environment.
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While prior experience in finance or banking is not always required, experience in handling customer service queries and operating in an environment that has controlled processes in place, is essential.
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Competitive salary, discretionary annual bonus, and a comprehensive benefits package including generous holiday allowance, attractive pension scheme, healthcare, life assurance, and colleague discounts.
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Extensive training and internal opportunities for career advancement.
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Upon completion of training, you will receive a salary uplift.
Banking Representative - Brighton employer: Metro Bank
Contact Detail:
Metro Bank Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Banking Representative - Brighton
✨Tip Number 1
Familiarize yourself with the specific products and services offered by Metro Bank. Understanding their offerings will help you engage customers more effectively and demonstrate your commitment to providing personalized service.
✨Tip Number 2
Practice your customer service skills in a fast-paced environment. Whether through role-playing scenarios or real-life experiences, being able to handle multiple customer queries efficiently will set you apart.
✨Tip Number 3
Stay updated on banking regulations and compliance standards. Showing that you are proactive about understanding these aspects will highlight your accountability and attention to detail.
✨Tip Number 4
Network within the community and build relationships. As a brand ambassador, being known and trusted in the local area can significantly enhance your ability to connect with customers and promote Metro Bank's values.
We think you need these skills to ace Banking Representative - Brighton
Some tips for your application 🫡
Understand the Role: Make sure to thoroughly read the job description for the Banking Representative position. Highlight key responsibilities such as customer service, attention to detail, and teamwork, and think about how your experiences align with these requirements.
Tailor Your CV: Customize your CV to emphasize relevant skills and experiences that demonstrate your ability to build strong customer relationships and handle service queries. Use specific examples from your past roles that showcase your attention to detail and accountability.
Craft a Compelling Cover Letter: Write a cover letter that reflects your enthusiasm for the role and the company. Mention your understanding of the banking industry and your commitment to providing exceptional customer service. Be sure to connect your personal values with those of Metro Bank.
Proofread Your Application: Before submitting your application, carefully proofread all documents for spelling and grammatical errors. A polished application reflects your attention to detail, which is crucial for the Banking Representative role.
How to prepare for a job interview at Metro Bank
✨Show Your Customer Service Skills
Since the role focuses on exceptional customer service, be prepared to share specific examples of how you've gone above and beyond for customers in previous roles. Highlight your ability to build strong relationships and handle queries effectively.
✨Demonstrate Attention to Detail
Attention to detail is crucial in banking. During the interview, emphasize your meticulous nature and provide examples of how you've maintained accuracy in your work, especially under pressure.
✨Understand the Risks Involved
Familiarize yourself with the risks associated with banking operations. Be ready to discuss how you would approach risk management and ensure compliance in your role, showing that you prioritize the well-being of customers and the bank.
✨Be Ready for Teamwork Questions
As you'll be working as part of a team, prepare to discuss your experience in collaborative environments. Share examples of how you've successfully prioritized tasks and contributed to team objectives in fast-paced settings.
