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- Tasks: Deliver exceptional customer service and build strong relationships in a fast-paced banking environment.
- Company: Join Metro Bank, a forward-thinking bank with a focus on customer satisfaction.
- Benefits: Enjoy competitive salary, bonuses, generous holidays, and comprehensive benefits.
- Why this job: Make a real difference in customers' lives while developing your banking skills.
- Qualifications: Strong customer service skills and attention to detail are essential.
- Other info: Extensive training provided with opportunities for career advancement.
The predicted salary is between 36000 - 60000 £ per year.
What you will do: You will be at the forefront of customer interactions, going above and beyond to provide customers with exceptional service and through understanding what products and services are suited to their needs. You will work as part of a team, prioritising tasks against changing customer demand and delivering on store objectives. You will keep on top of regulatory and non-regulatory training and changes to ensure that we are compliant and fair in all transactions. And… we are a bank, so risk is a part of everything we do. We love people who take responsibility, do the right thing for customers, colleagues and Metro Bank and have the ability to call out any concerns.
Working Arrangements & Training: Metro Bank Ashford is a Monday - Friday store. We are currently recruiting for full time, hours across 5 days. Our colleagues work from 8:45am - 5:15pm OR 9am - 5:30pm every day. If reasonable too we may ask you to work Saturdays in a store that is open. If this is the case, we will provide a day off in the week and any reasonable additional travel can be expensed. We will make sure you get the training needed to develop you into a banking representative; this will include a mixture of live teams’ sessions with a trainer, guided study through our online training suite, and on the job training (such as observing, buddying up, and serving our customers). All of this training will be blended together, at a pace set between you and your manager.
What you will need: Ability to build effective customer relationships in a fast-paced environment. Maintain meticulous attention to detail, even under pressure. Profound understanding of the risks associated with the role and their implications for both yourself, and Metro Bank's customers. Proficient in computer skills, including a working knowledge of Microsoft Office. While prior experience in finance or banking is not always required, experience in handling customer service queries and operating in an environment that has controlled processes in place, is essential.
Our promise to you: Competitive salary, discretionary annual bonus, and a comprehensive benefits package including generous holiday allowance, attractive pension scheme, healthcare, life assurance, and colleague discounts. Extensive training to build your knowledge and skills. Internal opportunities for career advancement. Upon completion of training, you will receive a salary uplift.
Banking Representative - Ashford employer: Metro Bank
Contact Detail:
Metro Bank Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Banking Representative - Ashford
✨Tip Number 1
Get to know the company! Research Metro Bank and understand their values, especially around customer service. This will help you tailor your approach during interviews and show that you're genuinely interested in being part of the team.
✨Tip Number 2
Practice your customer interaction skills. Since you'll be at the forefront of customer service, role-playing different scenarios with friends or family can help you feel more confident when it comes to handling real-life situations.
✨Tip Number 3
Be ready to discuss how you handle pressure. In a fast-paced environment like banking, it's crucial to demonstrate your ability to stay calm and focused. Think of examples from past experiences where you've successfully managed stress.
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows you're proactive and keen on joining Metro Bank. Don’t forget to follow up after applying to express your enthusiasm!
We think you need these skills to ace Banking Representative - Ashford
Some tips for your application 🫡
Tailor Your Application: Make sure to customise your CV and cover letter for the Banking Representative role. Highlight your customer service experience and any relevant skills that match what we're looking for. We want to see how you can bring value to our team!
Show Your Personality: Don’t be afraid to let your personality shine through in your application. We love people who are genuine and passionate about providing exceptional service. Share a bit about yourself and why you’re excited about this opportunity with us!
Be Detail-Oriented: Since attention to detail is key in this role, make sure your application is free from typos and errors. Double-check everything before hitting send. It shows us you care about quality and professionalism!
Apply Through Our Website: We encourage you to apply directly through our website. It’s the easiest way for us to receive your application and ensures you’re considered for the role. Plus, it gives you a chance to explore more about Metro Bank and what we stand for!
How to prepare for a job interview at Metro Bank
✨Know Your Customer Service Skills
Make sure you can talk about your experience in customer service. Think of specific examples where you've gone above and beyond for a customer. This will show that you understand the importance of building effective relationships, which is key for a Banking Representative.
✨Understand the Risks
Familiarise yourself with the risks associated with banking. Be prepared to discuss how you would handle potential issues or concerns. Showing that you take responsibility and are aware of the implications for both customers and the bank will impress your interviewers.
✨Be Ready for Teamwork Questions
Since you'll be working as part of a team, think about times when you've successfully collaborated with others. Prepare to share examples that highlight your ability to prioritise tasks and adapt to changing demands, as this is crucial in a fast-paced environment.
✨Show Off Your Tech Skills
Brush up on your computer skills, especially Microsoft Office. You might be asked about your proficiency during the interview, so be ready to discuss how you've used these tools in previous roles. This will demonstrate that you're capable of handling the technical aspects of the job.
