Mortgage Telephone Business Development Manager

At Metro Bank, we believe the best banking experience starts with people who genuinely care. We’re not just delivering banking services - we’re building trust through authentic connections. Here, our people come first; our colleagues are part of a team that values individuality, collaboration, and long-standing relationships. We are also all about balance so most of our jobs offer the opportunity for hybrid working built around your role and home life, wherever possible.

What You Will Do

• Our Mortgage Telephone Business Development Managers are the face and voice of Metro Bank for mortgage intermediaries, responsible for delivering AMAZEING service.
• Be a key point of contact for mortgage intermediaries, by building relationships while promoting our specialist proposition.
• Proactively develop and support our intermediary partners - working alongside field-based Business Development Managers.
• Activities include identifying new opportunities, outbound calling and virtual presentations, whilst managing your intermediaries inbound new business enquiries and application updates.
• Be passionate about providing an AMAZEING and professional service to mortgage intermediaries, ensuring a full understanding of our mortgage proposition and our target market, within our SLAs.
• Plan 2-3 weeks ahead, but reacting to changes in the market, new products, and specific business needs.
• Understand the regulatory obligations of the intermediary mortgage channel and the wider mortgage and banking sector.

And... we are a bank so risk is a part of everything we do. We love people who take responsibility, do the right thing for customers, colleagues and Metro Bank and have the ability to call out any concerns.

What You Will Need

• You must have knowledge and experience gained within a previous role within banking or another financial services organization.
• You must have proven relationship and stakeholder management experience.
• You must have excellent mortgage product and policy knowledge.
• You must have up to date knowledge of compliance and Mortgage regulation.
• You must have knowledge and work experience gained within a previous mortgage role within the intermediary or direct industry, or as a Telephone BDM/consultant in another organization.
• Excellent communication and presentation skills, with the ability to influence and the confidence to work independently.
• Ideally CeMAP qualified.
• Clearly passionate about developing your career within mortgages.
• To understand the risks associated with your job and what that means for you, Metro Bank and all our stakeholders.

Our promise to you…

• We will make sure that you are well-rewarded by providing you with a competitive salary, discretionary annual bonus, and a wide range of benefits, including generous holiday allowance, attractive pension scheme, healthcare, life assurance, and a number of colleague discounts!
• We will give you the training to ensure you succeed in your role and plenty of internal opportunities to progress your career (around 40% of our recruitment comes from internal promotions!

Important Footnote

Diverse teams really are the best teams. We know that candidates (especially women, research tells us) may be put off applying for a job unless they can tick every box. We also know that ‘normal’ office hours aren’t always doable, and while we can’t accommodate every flexible working request we are happy to be asked. So if you are excited about working with us and think you can do much of what we are looking for but aren’t sure if you are 100% there yet… why not give it a whirl?

Please note that sometimes we may close a job earlier for applications if we are inundated with amazing candidates.. Good luck!