Metro Bank is seeking a Product Manager for the Contact Centre to own the backlog and drive a unified communications strategy across telephony, chat and social media. You will collaborate with engineering, risk, and operations to ensure compliant, secure, and customer-focused outcomes.
The role requires strong stakeholder management, experience delivering in regulated environments, and a track record of shaping multi-channel customer journeys. Hybrid working options are available in London.
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Product Manager, Unified Communications (Hybrid) in London employer: Metro Bank (UK)
At Metro Bank, we pride ourselves on being an exceptional employer that prioritises our people and fosters a culture of collaboration and individuality. Located in the vibrant city of Manchester, we offer hybrid working options to ensure a healthy work-life balance, alongside competitive salaries and a comprehensive benefits package that includes generous holiday allowances and career progression opportunities. As the Head of Large Corporate, you will lead a dynamic team while making a significant impact on our corporate banking segment, all within an environment that values trust and authentic connections.
