Marketing Delivery Manager in London

At Metro Bank, we believe the best banking experience starts with people who genuinely care. We are building trust through authentic connections. Here, our people come first; our colleagues are part of a team that values individuality, collaboration, and long-standing relationships. We are also all about balance so most of our jobs offer the opportunity for hybrid working built around your role and home life, wherever possible.

What You Will Do

• Support the Head of Channels and Delivery in managing day-to-day marketing operations, delivery and governance processes.
• Oversee workflow and task management using tools such as Jira, ensuring visibility, prioritisation and progress tracking across all marketing projects.
• Help introduce, embed and manage a squad-based delivery model, ensuring teams are aligned, supported and set up for success.
• Coordinate delivery across campaigns, creative, and digital teams to ensure milestones and dependencies are managed effectively.
• Monitor capacity and resourcing across squads, escalating issues or bottlenecks where needed.
• Manage timelines and workflow dependencies with internal stakeholders and external partners for campaigns and projects including Consumer Duty.
• Support planning cycles, reporting, delivery and risk governance to keep the marketing function running efficiently.
• Identify and implement opportunities to improve delivery processes and increase speed to market.
• Maintain documentation, dashboards and delivery reports to keep teams and stakeholders informed.
• Foster a culture of collaboration, accountability and continuous improvement across delivery teams.

And... we are a bank, so risk is a part of everything we do. We love people who take responsibility, do the right thing for customers, colleagues and Metro Bank and have the ability to call out any concerns.

What You Will Need

• Excellent organisation and coordination skills – able to juggle multiple projects and deadlines with ease.
• Skilled in agile and squad-based working within marketing or creative environments.
• Skilled in workflow and task management tools e.g. Jira, Asana, Trello.
• Great communicator and collaborator – connects teams, simplifies complexity and keeps things moving.
• Proactive problem-solver who spots issues early and drives practical solutions.
• Solid understanding of integrated marketing delivery across digital, social and traditional channels.
• Familiarity with agile project management principles and delivery frameworks.
• Knowledge of marketing planning, approvals and campaign lifecycle management.
• Awareness of resource management best practices.
• Understanding of performance tracking and delivery metrics.
• Solid experience in marketing delivery, project management or operations roles.
• Experience coordinating cross-functional teams in a fast-paced or agile environment.
• Understand the risks associated with your job and what that means for you, Metro Bank and all our stakeholders.

Our promise to you…

We will make sure that you are well-rewarded by providing you with a competitive salary, discretionary annual bonus, and a wide range of benefits, including generous holiday allowance, attractive pension scheme, healthcare, life assurance, and a number of colleague discounts. We will give you the training to ensure you succeed in your role and plenty of internal opportunities to progress your career (around 40% of our recruitment comes from internal promotions).

Important Footnote

Diverse teams really are the best teams. We know that candidates (especially women, research tells us) may be put off applying for a job unless they can tick every box. We also know that 'normal' office hours aren’t always doable, and while we can’t accommodate every flexible working request we are happy to be asked. So if you are excited about working with us and think you can do much of what we are looking for but aren’t sure if you are 100% there yet… why not give it a whirl? Please note that sometimes we may close a job earlier for applications if we are inundated with amazing candidates. Good luck.