Metro Bank (UK) seeks a proactive Complaints Assurance Specialist to oversee outsourced complaint handling, ensuring DISP, Consumer Duty and Metro Bank standards are met. You will review quality, results, vulnerabilities and risk indicators, escalating issues as needed.
You will conduct quality reviews, analyze MI, and work with suppliers to improve outcomes while coaching teams and producing governance reporting. A strong regulator-focused mindset and fintech experience are valued.
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Hybrid Customer Complaints Quality & Risk Specialist employer: Metro Bank (UK)
At Metro Bank, we pride ourselves on being an exceptional employer that prioritises our people and fosters a culture of collaboration and individuality. Located in the vibrant city of Manchester, we offer hybrid working options to ensure a healthy work-life balance, alongside competitive salaries and a comprehensive benefits package that includes generous holiday allowances and career progression opportunities. As the Head of Large Corporate, you will lead a dynamic team while making a significant impact on our corporate banking segment, all within an environment that values trust and authentic connections.
