Head of Professional Services

Location: Holborn

Hybrid: 2 days in office

Interviews: From 26th March onwards

At Metro Bank, we believe the best banking experience starts with people who genuinely care. We’re not just delivering banking services - we’re building trust through authentic connections. Here, our people come first; our colleagues are part of a team that values individuality, collaboration, and long-standing relationships.

As Head of Professional Services, you will be responsible for setting and executing Institutional Banking & Professional Services strategy, while leading a team of Corporate Banking Directors, Managers and support colleagues dedicated to delivering exceptional service to customers. You will also be focused on business development, developing innovative new propositions, building and maintaining strong customer relationships, identifying new sector focus areas, and maximising growth opportunities across each portfolio.

What You Will Do

• Lead, motivate and coach a team of colleagues enabling them to deliver AMAZING Metro values and service.
• Liaise with other internal stakeholders to deliver required propositions, risk policies, and reporting, managed within appetites.
• Ensure deposit balances and transactional charges are appropriately priced, to improve return on equity, net interest margin & transactional fee income.
• Take full responsibility for all customer portfolios & specialist sectors, ensuring that their performance is in line with Metro Bank’s deposit policies and procedures.
• Manage all areas of non-credit risk, including ongoing due diligence reviews, AML, financial crime compliance and adherence to the minimum standards framework across each team, supported by in-house risk manager.
• Collaborate with internal stakeholders to develop policies and procedures, such as sector frameworks, to support the delivery of business plans.
• Work with People Partner and team to develop a people strategy that develops our talented colleagues to be the best bankers and focus on succession planning.
• Lead by example and set the tone as an advocate of Metro Bank and everything we stand for when dealing with customers and colleagues.
• Any other duties as required that reasonably fall within the job.

What You Will Need

• Ability to demonstrate effective leadership through adaptability, aligning style to the strengths of each team and the demands of different areas of focus.
• Ability to maximise relationships with existing customers, to ensure they are cemented, developed and grown.
• Ability to promote the Metro Bank story to new customers and colleagues, creating new FANS as a result.
• How to network both internally within Metro Bank across the various support and distribution outlets and also externally across the introducer community.
• How to interact with and influence senior and executive management in Metro Bank.
• An extensive understanding of savings and lending products.
• A solid understanding of forecast setting and budget controls.
• Strong knowledge of banking regulations appropriate to lending, reporting and consumer protection.
• Leading, coaching and developing a team of high performing relationship managers and support colleagues.
• Managing a balance sheet, risk management processes and operational and commercial budgets.
• Direct involvement with developing relationships both internally and externally.
• Ability to represent your team and/or the Bank on various committees, forums and other formal groups.

Our promise to you…

We will make sure that you are well-rewarded by providing you with a competitive salary, discretionary annual bonus, and a wide range of benefits, including generous holiday allowance, attractive pension scheme, healthcare, life assurance, and a number of colleague discounts! We will give you the training to ensure you succeed in your role and plenty of internal opportunities to progress your career (around 40% of our recruitment comes from internal promotions!

Important Footnote

Diverse teams really are the best teams. We know that candidates (especially women, research tells us) may be put off applying for a job unless they can tick every box. We also know that ‘normal’ office hours aren’t always doable, and while we can’t accommodate every flexible working request we are happy to be asked. So if you are excited about working with us and think you can do much of what we are looking for but aren’t sure if you are 100% there yet… why not give it a whirl?

Please note that sometimes we may close a job earlier for applications if we are inundated with amazing candidates. Good luck!