Overview
Banking Representative - Newcastle upon Tyne/Gateshead
Team Retail & Business Banking
Location Newcastle
County N/A
Ref # 24666
Closing Date 04-May-2026
At Metro Bank, we believe the best banking experience starts with people who genuinely care. We’re not just delivering banking services – we’re building trust through authentic connections. Here, our people come first; our colleagues are a part of a team that values individuality, collaboration, and long-standing relationships.
As a Banking Representative, you will interact with our customers as the “face” of Metro Bank, with a strong understanding of our products and services and the ability to deliver exceptional customer service.
What You Will Do
- You will be at the forefront of customer interactions, providing customers with exceptional service and identifying products and services suitable for their needs.
- You will work as part of a team, prioritising tasks against changing customer demand and delivering on store objectives.
- You will stay up-to-date with regulatory and non-regulatory training and changes to ensure that we are compliant and fair in all transactions.
And… we are a bank, so risk is a part of everything we do. We value people who take responsibility, do the right thing for customers and colleagues, and can raise concerns when needed.
Working Arrangements & Training
Metro Bank Newcastle and Gateshead are Monday – Saturday stores. We are currently recruiting for full time, 37.5 hours across 5 days.
Successful candidates will complete an initial training programme split between our Gateshead store and another Metro Bank location, which will require some travel. Where training takes place beyond the local area, all travel and hotel costs will be reimbursed. We are happy to be flexible and considerate of individual needs, where this aligns with business requirements.
Work-life balance matters to us.
Our full-time colleagues work from 8:45am - 5:15pm or 9:00am - 5:30pm, 5 days a week. You are not expected to work every Saturday; a day off in the week will be provided if you are working. Shifts are shared equally across the team, and you will know your schedule well ahead of time. We always try to accommodate personal needs where possible.
We will ensure you receive the training needed to develop into a Banking Representative; this will include a mix of live teams’ sessions with a trainer, guided study through our online training suite, and on-the-job training (observing, buddying, and serving customers). Training will be blended together at a pace set with your manager.
What You Will Need
- Ability to build effective customer relationships in a fast-paced environment.
- Meticulous attention to detail, even under pressure.
- Profound understanding of the risks associated with the role and their implications for both yourself and Metro Bank's customers.
- Proficient in computer skills, including a working knowledge of Microsoft Office.
- While prior experience in finance or banking is not always required, experience in handling customer service queries in a controlled process environment is essential.
Our Promise To You
- Competitive salary, discretionary annual bonus, and a comprehensive benefits package including generous holiday allowance, attractive pension scheme, healthcare, life assurance, and colleague discounts
- Extensive training to build your knowledge and skills
- Internal opportunities for career advancement
- Upon completion of training, you will receive a salary uplift
Important Footnote
Diverse teams really are the best teams. We know that candidates (especially women) may be put off applying for a job unless they can tick every box. We also know that ‘normal’ office hours aren’t always doable; while we can’t accommodate every flexible working request, we are happy to be asked. If you are excited about working with us and think you can do much of what we are looking for but aren’t sure yet, please apply. Sometimes we may close a job earlier for applications if we are inundated with amazing candidates. Good luck!
