At a Glance
- Tasks: Support customers in financial recovery and manage risk with a focus on positive outcomes.
- Company: Metro Bank, where people come first and authentic connections matter.
- Benefits: Competitive salary, bonuses, generous holidays, healthcare, and career progression opportunities.
- Other info: Hybrid working options and a supportive team culture for personal growth.
- Why this job: Make a real difference in customers' lives while developing your skills in finance.
- Qualifications: Experience in collections or recoveries, strong negotiation skills, and business awareness.
The predicted salary is between 35000 - 45000 £ per year.
At Metro Bank, we believe the best banking experience starts with people who genuinely care. We’re not just delivering banking services – we’re building trust through authentic connections. Here, our people come first; our colleagues are part of a team that values individuality, collaboration, and long-standing relationships. We are also all about balance so most of our jobs offer the opportunity for hybrid working built around your role and home life, wherever possible.
What You Will Do
- Support the Head of Business & Credit Support and Asset Finance Credit Partner in identifying, categorising and managing AF customers showing signs of risk deterioration, taking ownership of customer engagement and management through insolvency and formal recovery processes as appropriate, focusing on achieving both a full understanding of and the best outcome for the Bank and customer within an acceptable timescale.
- Early engagement with such customers, negotiating with them and their advisers alongside Credit Partners from B&C, the Head of Recoveries and Asset Management for AF and the wider AF collections team.
- Involve insolvency professionals, lawyers, recovery agents and auction houses.
- Develop specific timebound strategic action plans to address lending quality concerns, ideally assisting with individual provisioning calculations where appropriate, ensuring a prompt and appropriate understanding of the position and response/engagement with customers.
- Be mindful of and follow Treating Customers Fairly principles at all times.
- Understand the recovery process from early arrears through to contract termination, recovery and disposal of assets, demanding on guarantors and engaging 3rd party recovery agents, solicitors and insolvency practitioners, where needed.
- Maintain accurate information and data records in the Customer Relationship Management based Case Management System and Commercial Risk Grading Application customer rating system.
- Appropriately engage with insolvency / property & legal professionals cost effectively on cases, always aiming for the most appropriate strategy within an acceptable timescale, reviewed with HO B&C and Credit Partners.
What You Will Need
- Some experience of collections or recoveries in Asset Finance.
- Good experience of customer relationship management including undertaking difficult conversations/negotiations.
- Ideally an understanding and experience of AF documentation and general business & unregulated corporate/commercial bank lending.
- Ideally some restructuring, insolvency and legal knowledge.
- Some wider economic & business awareness.
- Good understanding of and experience in conduct risk and TCF principles.
- Understand the risks associated with your job and what that means for you, Metro Bank and all our stakeholders.
Our promise to you
Competitive salary, discretionary annual bonus, and a wide range of benefits, including generous holiday allowance, attractive pension scheme, healthcare, life assurance, and colleague discounts. Training to ensure success in role and plenty of internal opportunities to progress career (around 40% of our recruitment comes from internal promotions).
Collections Specialist - Asset Finance employer: Metro Bank (UK)
At Metro Bank, we pride ourselves on being an exceptional employer that prioritises our people and fosters a collaborative work culture. Located in the vibrant Holborn area of Greater London, we offer flexible hybrid working arrangements, competitive salaries, and a comprehensive benefits package, including generous holiday allowances and opportunities for career progression. Our commitment to employee growth and a supportive environment makes us an ideal choice for those seeking meaningful and rewarding employment in the banking sector.
StudySmarter Expert Advice🤫
We think this is how you could land Collections Specialist - Asset Finance
✨Tap into Campus Networks
If you're still in uni, don’t forget to engage with your campus's career services and attend finance-related events. Banks often do presentations and recruitment drives on campus, so put yourself out there and make use of these opportunities to show off your passion for the field.
✨Get Certified
Consider pursuing relevant certifications like the CFA or ACCA while you’re job hunting. They not only beef up your CV but also connect you with professional bodies which can lead to networking opportunities and even job openings in banking and financial services.
✨Connect on Professional Platforms
Join finance-focused groups on platforms like LinkedIn and engage in discussions. This can really help you stand out from the crowd, allowing potential employers to see your knowledge and interest in industry trends. Plus, you might stumble upon job postings shared exclusively within the group.
✨Apply Directly and Be Proactive
Don’t shy away from reaching out directly to firms like Metro Bank (UK). Use their websites and apply through them, but also consider following up with a polite email to express your enthusiasm. Being proactive can make a huge difference in getting noticed in the competitive financial services sector.
We think you need these skills to ace Collections Specialist - Asset Finance
Some tips for your application 🫡
Show Off Your Numbers!:In the banking and financial services world, quantifiable achievements are key. Make sure your CV highlights your grades in relevant subjects, any financial certifications you hold, and specific projects where you've delivered measurable results. Employers love to see how your skills translate into real-world success.
Tailor Your Cover Letter to the Role:When applying for a full-time position, your cover letter should make a direct connection between your experience and the job description. Don't just state your enthusiasm for finance—dive into how your background in banking or financial analysis sets you apart. Let your passion shine through while being specific about what you can bring to Metro Bank (UK).
Include Relevant Financial Software Experience:If you've worked with financial modelling tools or software like Excel, SAP, or specific analytical tools during your studies or internships, bring that up! Highlighting your proficiency can really make your application pop and show you're ready to hit the ground running in a full-time role.
Research and Reflect:Before hitting that 'apply' button on Metro Bank (UK)'s website, do a little digging. Look up their recent projects, values, and culture. Reflecting their ethos in your application can make a huge difference and show you’re genuinely interested in being part of the team!
How to prepare for a job interview at Metro Bank (UK)
✨Brush Up on Financial Analysis Skills
Make sure you're well-versed in financial concepts and analytical techniques relevant to banking and financial services. Get comfortable with tools like Excel for modelling or financial forecasting, as technical questions in this area are common during interviews with Metro Bank (UK).
✨Prepare for Case Studies
Expect to tackle case studies that demonstrate your problem-solving skills in real-world banking scenarios. Familiarise yourself with the types of problems you might face—think risk assessments or investment evaluations—and be ready to articulate your thought process clearly.
✨Show Your Passion for Finance
Since this is a full-time position, employers at Metro Bank (UK) will be keen to see your genuine interest in finance. Be prepared to discuss recent industry trends or news articles that excite you, showcasing your enthusiasm and engagement with the field.
✨Network with Industry Professionals
Before your interview, reach out to current or former Metro Bank (UK) employees on platforms like LinkedIn. They'll offer unique insights into the company's culture and the interview process, which can give us a delightful edge in showcasing a good fit for the team.
