At a Glance
- Tasks: Deliver exceptional customer service and recommend suitable banking products.
- Company: Join Metro Bank, a dynamic and customer-focused banking environment.
- Benefits: Competitive salary, bonuses, generous holidays, and career advancement opportunities.
- Other info: Enjoy extensive training and a supportive team culture.
- Why this job: Be the face of Metro Bank and make a real difference for customers.
- Qualifications: Strong customer service skills and attention to detail required.
The predicted salary is between 25000 - 32000 £ per year.
As a Banking Representative, you will be the face of Metro Bank, delivering exceptional customer service and providing suitable product recommendations.
What You Will Do
- You will be at the forefront of customer interactions, going above and beyond to provide customers with exceptional service and through understanding what products and services are suited to their needs.
- You will work as part of a team, prioritising tasks against changing customer demand and delivering on store objectives.
- You will keep on top of regulatory and non-regulatory training and changes to ensure that we are compliant and fair in all transactions.
We value people who take responsibility and do the right thing for customers, colleagues, and Metro Bank.
Working Arrangements & Training
Metro Bank – Borehamwood (6 month fixed term contract) is a Monday – Saturday store. We are recruiting for full time, 37.5 hours across 5 days. Full-time colleagues work from 8:45am - 5:15pm or 9am - 5:30pm, 5 days a week. You are not expected to work every Saturday; a day off in the week will be provided if you work. Shifts are shared equally across the team, and schedules are communicated well in advance. We accommodate personal needs where possible. Training includes live team sessions with a trainer, guided study through an online training suite, and on‑job training. Training is blended and paced between you and your manager.
What You Will Need
- Ability to build effective customer relationships in a fast‑paced environment.
- Maintain meticulous attention to detail, even under pressure.
- Profound understanding of the risks associated with the role and their implications for both yourself, and Metro Bank's customers.
- Proficient in computer skills, including a working knowledge of Microsoft Office.
- While prior experience in finance or banking is not always required, experience in handling customer service queries and operating in an environment that has controlled processes in place is essential.
Our Promise To You
- Competitive salary, discretionary annual bonus, and a comprehensive benefits package including generous holiday allowance, attractive pension scheme, healthcare, life assurance, and colleague discounts.
- Extensive training to build your knowledge and skills.
- Internal opportunities for career advancement.
- Upon completion of training, you will receive a salary uplift.
