At a Glance
- Tasks: Provide exceptional customer service and support over the phone.
- Company: Metro Bank, where people come first and individuality is valued.
- Benefits: Competitive salary, generous holiday allowance, healthcare, and career advancement opportunities.
- Other info: Enjoy hybrid working options and extensive training to kickstart your career.
- Why this job: Join a team that builds trust through authentic connections and values work-life balance.
- Qualifications: Strong communication skills and attention to detail in a fast-paced environment.
The predicted salary is between 28800 - 43200 £ per year.
At Metro Bank, we believe the best banking experience starts with people who genuinely care. We are building trust through authentic connections. Here, our people come first; our colleagues are part of a team that values individuality, collaboration, and long‐standing relationships. We are also all about balance so most of our jobs offer the opportunity for hybrid working built around your role and home life, wherever possible.
As a Customer Service Advisor, you will interact with our customers as the 'voice' of Metro Bank, with a strong understanding of our processes, systems, products, and services and the ability to deliver exceptional customer service.
What you will do:
- Provide fantastic service and support to our customers over the phone
- Be a representative of the Metro Bank brand and its culture
- Advise our customers on all types of queries such as balance enquiries, payments, internet banking, card management, and using our mobile app
- Update all our systems, ensuring you pay strong attention to detail and record all conversations
- Follow the correct processes to keep our customers safe
- Be a valued member of the team
What you will need:
- Ability to build effective customer relationships in a fast‐paced environment
- Maintain meticulous attention to detail even under pressure
- Understand the risks associated with your job and what that means for you, Metro Bank and all our stakeholders
- Proficient in computer skills, including a working knowledge of Microsoft Office
- Experience in handling customer service queries and operating in an environment with controlled processes, essential (finance or banking experience not mandatory)
Working Arrangements & Training:
For this Customer Service Advisor position we are looking for full time candidates. Work‐life balance matters to us. Our contact centre core hours are 9am to 6pm, Monday to Friday. We offer an out‐of‐hours service outside of these hours for emergencies (6pm to 8am, Monday to Friday, weekends and Bank holidays) – these will be included on your rota. Shifts are shared equally across the team, and you'll know your schedule well ahead of time. Weekend working is 1 in every 3 or 4 weekends.
We will provide blended training (live team sessions with a trainer, guided study through our online training suite, and on‐the‐job training such as observing, buddying up, and taking calls from customers) across an initial period of five weeks. Hybrid working is available after successfully completing training and receiving sign‐off (up to 6 weeks). Team members who work four or more days per week can enjoy two days in the office.
Our promise to you...
- Competitive salary, discretionary annual bonus, and a wide range of benefits, including generous holiday allowance, attractive pension scheme, healthcare, life assurance, and colleague discounts
- Extensive training to build your knowledge and skills for the role
- Internal opportunities for career advancement
- After 90 days in the business you will receive a 5% salary uplift
Diverse teams really are the best teams. We know that candidates (especially women, research tells us) may be put off applying for a job unless they can tick every box. We also know that 'normal' office hours aren’t always doable, and while we can’t accommodate every flexible working request we are happy to be asked. So if you are excited about working with us and think you can do much of what we are looking for but aren’t sure if you are 100% there yet... why not give it a whirl?
Please note that sometimes we may close a job earlier for applications if we are inundated with amazing candidates. Good luck!
AMAZE Direct Representative in Slough employer: Metro Bank Plc
At Metro Bank, we prioritise our people and foster a culture of collaboration and individuality, making it an exceptional place to work as an AMAZE Direct Representative. With a strong emphasis on work-life balance, hybrid working options, and extensive training programmes, employees are empowered to grow their careers while enjoying competitive salaries and generous benefits. Join us in building authentic connections with our customers and be part of a team that values trust and support.
StudySmarter Expert Advice🤫
We think this is how you could land AMAZE Direct Representative in Slough
✨Tip Number 1
Get to know Metro Bank's values and culture before your interview. This way, you can show how your personality aligns with their focus on authentic connections and teamwork. It’s all about being genuine and showing that you care!
✨Tip Number 2
Practice your customer service skills! Think of common queries customers might have and how you would handle them. Being prepared to demonstrate your problem-solving abilities will really impress the interviewers.
✨Tip Number 3
Don’t forget to highlight your attention to detail. In a fast-paced environment like Metro Bank, being meticulous is key. Share examples from your past experiences where you’ve successfully managed details under pressure.
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows you’re proactive and genuinely interested in joining the Metro Bank team. Let’s get you that job!
We think you need these skills to ace AMAZE Direct Representative in Slough
Some tips for your application 🫡
Be Yourself:When you're writing your application, let your personality shine through! We want to see the real you, so don’t be afraid to show your individuality and how you connect with our values at Metro Bank.
Tailor Your Application:Make sure to customise your application for the Customer Service Advisor role. Highlight your experience in customer service and any relevant skills that align with what we’re looking for. It shows us you’ve done your homework!
Attention to Detail is Key:As a Customer Service Advisor, attention to detail is crucial. Double-check your application for any typos or errors before hitting send. A polished application reflects your commitment to quality and care.
Apply Through Our Website:We encourage you to apply directly through our website. It’s the best way to ensure your application gets to us quickly and efficiently. Plus, you’ll find all the info you need about the role right there!
How to prepare for a job interview at Metro Bank Plc
✨Know the Metro Bank Culture
Before your interview, take some time to understand Metro Bank's values and culture. They emphasise authentic connections and teamwork, so think about how you can demonstrate your ability to build relationships and work collaboratively during your conversation.
✨Showcase Your Customer Service Skills
Prepare specific examples from your past experiences where you've provided exceptional customer service. Highlight situations where you resolved queries effectively or built rapport with customers, as this will resonate well with the role of a Customer Service Advisor.
✨Attention to Detail is Key
Since the job requires meticulous attention to detail, be ready to discuss how you ensure accuracy in your work. You might want to share techniques you use to stay organised and focused, especially in fast-paced environments.
✨Ask Thoughtful Questions
At the end of your interview, don’t forget to ask questions that show your interest in the role and the company. Inquire about the training process, team dynamics, or opportunities for career advancement. This not only shows your enthusiasm but also helps you gauge if Metro Bank is the right fit for you.
