At a Glance
- Tasks: Lead transformation in Retail Banking and drive digital enablement for better customer experiences.
- Company: Dynamic banking institution focused on innovation and customer satisfaction.
- Benefits: Competitive salary, annual bonus, generous holiday, pension scheme, and healthcare.
- Other info: Opportunities for internal promotions and professional development.
- Why this job: Make a real impact in banking transformation while advancing your career.
- Qualifications: Strong retail banking knowledge and experience in managing large-scale transformations.
The predicted salary is between 80000 - 100000 £ per year.
What you will do:
- Lead the strategic delivery of transformation in Retail Banking
- Own end-to-end delivery across onboarding, everyday banking, lending, liquidity and assisted channels, aligning teams around customer outcomes
- Translate programme strategy into clear priorities, deliverables and launch readiness criteria
- Partner with Technology, Data and Product teams to shape target architecture, platform capabilities and migration approach
- Ensure data requirements are governed and delivered to support migration, automation, reporting and operational readiness
- Drive digital enablement, straight-through processing and automation to improve customer experience and operational efficiency
- Establish robust governance, reporting and decision-making frameworks, providing transparency on progress, risks and dependencies
- Lead engagement with Risk, Compliance, Legal, Audit and regulatory stakeholders to ensure launch readiness and control effectiveness
- Lead and inspire cross-functional teams, fostering a customer-focused, accountable and collaborative delivery culture
- Oversee risk management, testing, implementation, vendor performance and the controlled transition into BAU operations
What you will need:
- Excellent Retail and business banking knowledge and understanding
- In-depth knowledge of banking regulations
- Extensive experience of running and managing large scale transformation programmes
- Excellent senior stakeholder management and relationship building skills
- Ability to bring multiple stakeholders, teams and colleagues on a remediation journey
- Skilled in working cross-functionally to achieve business goals
Our promise to you…
We will make sure that you are well-rewarded by providing you with a competitive salary, discretionary annual bonus, and a wide range of benefits, including generous holiday allowance, attractive pension scheme, healthcare, life assurance, and a number of colleague discounts! We will give you the training to ensure you succeed in your role and plenty of internal opportunities to progress your career (around 40% of our recruitment comes from internal promotions!)
Retail Programme Delivery Director employer: Metro Bank Plc
Metro Bank Plc is an exceptional employer that prioritises employee development and offers a dynamic hybrid working environment. With a strong focus on transformation initiatives, employees are encouraged to grow their skills while contributing to impactful marketing strategies. The competitive salary and excellent benefits further enhance the rewarding experience of being part of a forward-thinking team in a vibrant location.
