Operational Resilience Lead Manager in London

At Metro Bank, we believe the best banking experience starts with people who genuinely care. We’re not just delivering banking services - we’re building trust through authentic connections. Here, our people come first; our colleagues are part of a team that values individuality, collaboration, and long-standing relationships. We are also all about balance so most of our jobs offer the opportunity for hybrid working built around your role and home life, wherever possible.

What you will do:

• Strategy & Delivery
  • Lead delivery of the Operational Resilience roadmap, translating strategic objectives into practical plans aligned to risk appetite, impact tolerances, business strategy and regulatory expectations.
  • Deliver cross-functional resilience initiatives across important business services, business continuity, OCIR, cyber resilience, technology resilience and emerging technology resilience.
  • Embed resilience-by-design across strategic change, programs, projects, automation and AI-enabled services, ensuring resilience risks are identified and managed throughout the lifecycle.
  • Coordinate business, technology, cyber security, data, third-party and operational risk teams to deliver joined-up resilience outcomes.
• Framework Ownership
  • Own and continuously improve assigned components of the Operational Resilience Framework, including standards, methodologies and tooling for areas such as business continuity, OCIR, mapping and scenario testing.
  • Act as a subject matter expert, providing oversight, challenge and guidance to resilience capabilities and ensuring consistent adoption across the bank.
  • Align operational resilience framework components with cyber resilience, technology resilience, operational risk and information security frameworks, including approaches for critical technologies, AI-enabled services, automation, cloud, data and third-party technology providers.
• Embedding & Resilience Outcomes
  • Embed important business services, impact tolerances, mapping and scenario testing so the bank can remain within tolerance during severe but plausible disruption.
  • Identify resilience vulnerabilities and lead remediation activity to improve service resilience outcomes.
  • Ensure assessments cover cyber attack, technology failure, third-party failure, data corruption, loss of critical skills and failure of automated or AI-enabled processes.
  • Promote resilience ownership and accountability through education, guidance, constructive challenge, cross-functional improvement plans and continuous improvement.
• Governance, Reporting & Regulatory
  • Lead production of operational resilience reporting and insights for senior committees, enabling effective oversight, challenge and decision-making.
  • Translate PRA and FCA Operational Resilience requirements, including SS1/21, SS2/21 and relevant cyber, technology and AI governance expectations, into practical implementation.
  • Support regulatory engagement, internal assurance activity and reviews.
  • Monitor emerging cyber, technology, third-party, data and AI-related operational risks, translating trends and vulnerabilities into practical improvements and leadership reporting.
• Leadership
  • Lead, develop and motivate a team of specialists, setting clear direction and fostering a culture of accountability, collaboration, continuous improvement and high performance.
  • Build strong relationships across Technology, Cyber Security, Data, Operational Risk, Third-Party Risk and Business teams to achieve resilience outcomes.
  • Deputise for the Head of Operational Resilience where required.

And... we are a bank so risk is a part of everything we do. We love people who take responsibility, do the right thing for customers, colleagues and Metro Bank and have the ability to call out any concerns.

What you will need:

• Experience leading enterprise-wide resilience programs, transformation initiatives and/or specific framework components such as BCM, crisis management, mapping or scenario testing.
• Strong understanding of PRA/FCA Operational Resilience requirements, important business services, impact tolerances, mapping, scenario testing and UK financial services governance, risk and control frameworks.
• Experience managing operational disruptions, driving recovery, embedding lessons learned and providing oversight and challenge across business functions.
• Proven ability to deliver complex, cross-functional programs, prioritize effectively, drive organizational change and translate regulatory requirements into practical, scalable controls and processes.
• Strong stakeholder management, influencing and communication skills, including Executive-level engagement and the ability to present complex issues clearly and concisely.
• Strong leadership capability, with experience managing and developing high-performing teams in dynamic environments.
• Strong understanding of how operational resilience integrates with business continuity, incident management, operational risk, third-party risk, cyber resilience and technology resilience frameworks.
• Experience coordinating resilience activity across business, technology, cyber security, data, third-party and risk teams, including resilience risks linked to cloud services, technology platforms, critical data assets, third-party technology providers and AI-enabled services.
• Knowledge of cyber resilience concepts such as ransomware preparedness, cyber recovery, data integrity, resilience testing and recovery exercising.
• Understanding of resilience implications associated with AI-enabled services, automation and emerging technologies, including model dependency, automation failure, data quality and human oversight.

Our promise to you…

• We will make sure that you are well-rewarded by providing you with a competitive salary, discretionary annual bonus, and a wide range of benefits, including generous holiday allowance, attractive pension scheme, healthcare, life assurance, and a number of colleague discounts!
• We will give you the training to ensure you succeed in your role and plenty of internal opportunities to progress your career (around 40% of our recruitment comes from internal promotions!).

Diverse teams really are the best teams. We know that candidates (especially women, research tells us) may be put off applying for a job unless they can tick every box. We also know that ‘normal’ office hours aren’t always doable, and while we can’t accommodate every flexible working request we are happy to be asked. So if you are excited about working with us and think you can do much of what we are looking for but aren’t sure if you are 100% there yet… why not give it a whirl? Good luck!