Marketing Delivery Manager in London

At Metro Bank, we believe the best banking experience starts with people who genuinely care. We\’re not just delivering banking services – we\’re building trust through authentic connections. Here, our people come first; our colleagues are part of a team that values individuality, collaboration, and long-standing relationships. We are also all about balance so most of our jobs offer the opportunity for hybrid working built around your role and home life, wherever possible.

What you will do

Support the Head of Channels and Delivery in managing day-to-day marketing operationds, delivery and governance processes

Oversee workflow and task management using tools such as Jira, ensuring visibility, prioritisation and progress tracking across all marketing projects

Help introduce, embed and manage a squad-based delivery model, ensuring teams are aligned, supported and set up for success

Coordinate delivery across campaigns, creative, and digital teams to ensure milestones and dependencies are managed effectively

Monitor capacity and resourcing across squads, escalating issues or bottlenecks where needed

Manage timelines and workflow dependencies with internal stakeholders and external partners for campaigns and projects including Consumer Duty

Support planning cycles, reporting, delivery and risk governance to keep the marketing function running efficiently

Identify and implement opportunities to improve delivery processes and increase speed to market

Maintain documentation, dashboards and delivery reports to keep teams and stakeholders informed

Foster a culture of collaboration, accountability and continuous improvement across delivery teams

And… we are a bank, so risk is a part of everything we do. We love people who take responsibility, do the right thing for customers, colleagues and Metro Bank and have the ability to call out any concerns.

What you will need

Excellent organisation and coordination skills – able to juggle multiple projects and deadlines with ease

Skilled in agile and squad-based working within marketing or creative environments

Skilled in workflow and task management tools e.g. Jira, Asana, Trello

Great communicator and collaborator – connects teams, simplifies complexity and keeps things moving

Proactive problem-solver who spots issues early and drives practical solutions

Solid understanding of integrated marketing delivery across digital, social and traditional channels

Familiarity with agile project management principles and delivery frameworks

Knowledge of marketing planning, approvals and campaign lifecycle management

Awareness of resource management best practices

Understanding of performance tracking and delivery metrics

Solid experience in marketing delivery, project management or operations roles

Experience coordinating cross-functional teams in a fast-paced or agile environment

Understand the risks associated with your job and what that means for you, Metro Bank and all our stakeholders

Our promise to you…

We will make sure that you are well-rewarded by providing you with a competitive salary, discretionary annual bonus, and a wide range of benefits, including generous holiday allowance, attractive pension scheme, healthcare, life assurance, and a number of colleague discounts!

We will give you the training to ensure you succeed in your role and plenty of internal opportunities to progress your career (around 40% of our recruitment comes from internal promotions!

Diverse teams really are the best teams. We know that candidates (especially women, research tells us) may be put off applying for a job unless they can tick every box. We also know that \’normal\’ office hours aren\’t always doable, and while we can\’t accommodate every flexible working request we are happy to be asked. So if you are excited about working with us and think you can do much of what we are looking for but aren\’t sure if you are 100% there yet… why not give it a whirl? Please note that sometimes we may close a job earlier for applications if we are inundated with amazing candidates.. Good luck!

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