At a Glance
- Tasks: Manage loans and support customers with their banking needs.
- Company: Metro Bank, where people come first and trust is built through connections.
- Benefits: Competitive salary, bonuses, generous holidays, and great colleague discounts.
- Other info: Flexible working options available; we encourage diverse applicants to apply.
- Why this job: Join a team that values individuality and offers career growth opportunities.
- Qualifications: Experience in banking processes and strong Microsoft Office skills required.
The predicted salary is between 30000 - 40000 £ per year.
At Metro Bank, we believe the best banking experience starts with people who genuinely care. We're not just delivering banking services - we're building trust through authentic connections. Here, our people come first; our colleagues are part of a team that values individuality, collaboration, and long-standing relationships. We are also all about balance so most of our jobs offer the opportunity for hybrid working built around your role and home life, wherever possible.
What you will do:
- Accurately book all corporate and commercial, and small business loans onto our banking platform.
- Service and maintain our loan book throughout the duration of the loan term, such as overpayments, rate changes, fee taking, and product switches.
- Disburse funds for residential mortgage drawdowns, mark limits for overdrafts and credit cards.
- Reconcile residential mortgage fees and arrange payment for the bank's supplier network.
- Handle servicing queries which arise as part of the process of loan booking and marking limits.
- Investigate and manage reconciliation queries on lending accounts and fee receipts.
- Produce loan account statements, settlement figures, redemption statements and certificates of interest.
- Produce documentation to facilitate the release of the bank's security and update the bank's security records as appropriate.
And... we are a bank so risk is a part of everything we do. We love people who take responsibility, do the right thing for customers, colleagues and Metro Bank and have the courage to call out any concerns.
What you will need:
- Understand the risks associated with your job and what that means for you, Metro Bank and all our stakeholders.
- Understand the flow from credit sanction to drawdown.
- Experience of banking back-office processes, e.g., data inputs and in particular keying into a banking platform.
- Knowledge of facility documentation, able to review and interpret basic terms, structures and security.
- Understanding of lending products such as loans, overdrafts and credit cards.
- Experience supporting security releases, redemptions, and money movement processing.
- You will have Microsoft Office skills, to include Excel at a competent level.
Our promise to you:
We will make sure that you are well-rewarded by providing you with a competitive salary, discretionary annual bonus, and a wide range of benefits, including generous holiday allowance, attractive pension scheme, healthcare, life assurance, and a number of colleague discounts! We will give you the training to ensure you succeed in your role and plenty of internal opportunities to progress your career (around 40% of our recruitment comes from internal promotions!). Diverse teams really are the best teams. We know that candidates (especially women, research tells us) may be put off applying for a job unless they can tick every box. We also know that 'normal' office hours aren't always doable, and while we can't accommodate every flexible working request we are happy to be asked. So if you are excited about working with us and think you can do much of what we are looking for but aren't sure if you are 100% there yet... why not give it a whirl?
Lending Servicing Specialist in London employer: Metro Bank Plc
At Metro Bank, we prioritise our people and foster a culture of collaboration and individuality, making it an exceptional place to work as a Lending Servicing Specialist. With a commitment to employee growth through extensive training and internal promotion opportunities, alongside a competitive salary and generous benefits package, including hybrid working options, we ensure our colleagues feel valued and supported in achieving a healthy work-life balance. Join us in building trust and delivering outstanding banking experiences in a dynamic and inclusive environment.
StudySmarter Expert Advice🤫
We think this is how you could land Lending Servicing Specialist in London
✨Tip Number 1
Network like a pro! Reach out to current or former employees at Metro Bank on LinkedIn. A friendly chat can give you insider info and maybe even a referral, which can really boost your chances.
✨Tip Number 2
Prepare for the interview by understanding Metro Bank's values. They care about authentic connections, so think of examples from your past where you've built trust and collaborated with others. Show them you're a team player!
✨Tip Number 3
Practice common interview questions related to lending and banking processes. Be ready to discuss your experience with loan servicing and how you handle queries. Confidence is key, so rehearse until you feel comfortable!
✨Tip Number 4
Don't forget to apply through our website! It’s the best way to ensure your application gets seen. Plus, it shows you're genuinely interested in being part of the Metro Bank family.
We think you need these skills to ace Lending Servicing Specialist in London
Some tips for your application 🫡
Show Your Passion:When you're writing your application, let your enthusiasm for the role shine through! We want to see that you genuinely care about providing excellent service and building trust with customers. A little personality goes a long way!
Tailor Your CV:Make sure your CV is tailored to the Lending Servicing Specialist role. Highlight your experience with banking processes and any relevant skills, like your Microsoft Office proficiency. We love seeing how your background fits with what we do!
Be Clear and Concise:Keep your application clear and to the point. Use straightforward language and avoid jargon where possible. We appreciate a well-structured application that makes it easy for us to see your qualifications and experience.
Apply Through Our Website:Don't forget to apply through our website! It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it shows you’re serious about joining our team at Metro Bank!
How to prepare for a job interview at Metro Bank Plc
✨Know Your Stuff
Make sure you understand the lending products and processes mentioned in the job description. Brush up on your knowledge of loans, overdrafts, and credit cards, as well as the banking back-office processes. This will show that you're not just interested in the role but also knowledgeable about it.
✨Show Your People Skills
Metro Bank values authentic connections, so be prepared to discuss how you've built relationships in previous roles. Think of examples where you've collaborated with colleagues or provided excellent customer service. This will demonstrate that you align with their people-first approach.
✨Be Ready for Risk Talk
Since risk is a big part of the role, come prepared to discuss how you handle risk in your work. Think of specific situations where you've identified potential issues and taken responsibility to mitigate them. This will highlight your proactive attitude and understanding of the importance of risk management.
✨Ask Thoughtful Questions
Prepare some questions that show your interest in the role and the company culture. You might ask about their approach to hybrid working or how they support career progression. This not only shows your enthusiasm but also helps you gauge if Metro Bank is the right fit for you.
