IT Operations Manager - Microsoft in London

At Metro Bank, we believe the best banking experience starts with people who genuinely care. We are building trust through authentic connections. Here, our people come first; our colleagues are part of a team that values individuality, collaboration, and long-standing relationships. We are also all about balance so most of our jobs offer the opportunity for hybrid working built around your role and home life, wherever possible.

What you will do:

• Be responsible for maintaining and extending core Microsoft and Cloud technologies to ensure all systems and applications function smoothly.
• Lead a team of skilled IT Operations Engineers who specialize in Microsoft/Cloud Technologies across Windows and Linux servers.
• Embrace new technologies to deliver the best customer and user experience.
• Manage and develop IT Operations team resources, including: Leadership, Mentoring, Resource planning, hiring, appraisals, Supplier management.
• Demonstrate strong technical and leadership skills, ability to lead and solve complex technical issues.
• Demonstrate strong problem solving, analytical and research capabilities and ability to manage changing priorities, deal with ambiguity and use good judgement in stressful situations.
• Reduce costs by implementing more efficient processes and automating key workflows.
• Manage critical supplier relationships to ensure consistent, high-quality service delivery.

As a bank, risk is a part of everything we do. We expect people to take responsibility, do the right thing for customers and colleagues, and have the ability to call out any concerns.

What you will need:

• Advanced knowledge and significant experience on the following Microsoft Technologies: Domain Controllers, AD, DNS, DHCP, Group Policy Management.
• PKI (Certificate Authority, NDES/SCEP, Certificate lifecycle management).
• Entra ID, Conditional Access, MFA and identity security.
• Microsoft SQL 2012/2016 onwards.
• Expertise in upgrading and migrating Microsoft or Windows-based applications to latest versions such as File Server, CA, DHCP, Domain Controllers or Tier 3 Applications.
• Expertise in Business Continuity and Disaster Recovery planning and execution.
• An advanced understanding of all areas of IT Infrastructure, Networking, Cloud technologies, IT Security, Database, best practices, and emerging technologies.
• Considerable experience in team and people management, including dealing with hiring, appraisals, feedback, forecasting, resources, and project management.
• Will have worked as a lead/managing 3rd Line Engineers.
• Microsoft and Azure Certifications.
• Understand the risks associated with your job and what that means for you, Metro Bank and all our stakeholders.

Our promise to you:

• We will make sure that you are well-rewarded by providing you with a competitive salary, discretionary annual bonus, and a wide range of benefits, including generous holiday allowance, attractive pension scheme, healthcare, life assurance, and a number of colleague discounts.
• We will give you the training to ensure you succeed in your role and plenty of internal opportunities to progress your career (around 40% of our recruitment comes from internal promotions).
• Diverse teams really are the best teams. We know that candidates (especially women, research tells us) may be put off applying for a job unless they can tick every box. We also know that 'normal' office hours aren’t always doable, and while we can’t accommodate every flexible working request we are happy to be asked.

Please note that sometimes we may close a job earlier for applications if we are inundated with amazing candidates. Good luck!