Head of Product - Customer Due Diligence in London

At Metro Bank, we believe the best banking experience starts with people who genuinely care. We’re not just delivering banking services - we’re building trust through authentic connections. Here, our people come first; our colleagues are part of a team that values individuality, collaboration, and long-standing relationships. We are also all about balance so most of our jobs offer the opportunity for hybrid working built around your role and home life, wherever possible.

Responsibilities

• Define and execute the CDD product strategy aligned to financial crime risk appetite and regulatory obligations.
• Design, build, and continuously improve CDD products across onboarding, periodic review, and event-driven processes.
• Partner with operations, technology, and third-party providers to deliver scalable and efficient solutions.
• Work with 2nd Line Financial Crime to define product requirements and ensure effective monitoring and oversight.
• Own the end-to-end product lifecycle from ideation through to optimisation and decommissioning.
• Ensure products meet regulatory expectations, audit standards, and internal policies.
• Drive automation, digitisation, and use of data analytics to improve outcomes.
• Embed governance, controls, and performance monitoring across all CDD products.
• Lead vendor selection, integration, and ongoing third-party management.
• Build and lead a high-performing product team and foster innovation.

And… we are a bank, so risk is a part of everything we do. We love people who take responsibility, do the right thing for customers, colleagues and Metro Bank, and have the courage to call out any concerns.

Qualifications

• Strong product management and strategic roadmap experience.
• Deep understanding of CDD/KYC lifecycle and financial crime risks.
• Experience delivering RegTech or CDD-related products.
• Strong stakeholder engagement and influencing skills.
• Analytical and data-driven decision-making capability.
• Experience in process optimisation and continuous improvement.
• Knowledge of AML, sanctions and regulatory frameworks.
• Experience working with third-party vendors and integrations.
• Leadership experience in complex transformation environments.
• Relevant degree and/or financial crime or product certifications.

Benefits

We believe in “one in, one up” at Metro Bank, growing our own and promoting from within. That is why we are looking for YOU! An AMAZEING colleague to move into this FANtastic new role! We will make sure that you are well-rewarded by providing you with a competitive salary, discretionary annual bonus, and a wide range of benefits, including generous holiday allowance, attractive pension scheme, healthcare, life assurance, and a number of colleague discounts! We will give you the training to ensure you succeed in your role and plenty of internal opportunities to progress your career (around 40% of our recruitment comes from internal promotions!). We are also all about balance so most of our jobs offer the opportunity for hybrid working built around your role and home life, wherever possible.