Head of Procurement and Supplier Commercial Management in London

At Metro Bank, we believe the best banking experience starts with people who genuinely care. We’re not just delivering banking services - we’re building trust through authentic connections. Here, our people come first; our colleagues are part of a team that values individuality, collaboration, and long-standing relationships. We are also all about balance so most of our jobs offer the opportunity for hybrid working built around your role and home life, wherever possible.

What you will do:

• Oversee a third party spend portfolio in excess of £250m across all categories, with accountability for commercial outcomes, cost governance and supplier value.
• Own the Bank’s Procurement and Supplier Commercial Management (SCM) frameworks, standards, systems & processes, continuously developing the function to increase value, improve ROI and strengthen commercial governance.
• Lead, coach and develop a team of Procurement and Supplier Commercial Management professionals, ensuring delivery of objectives aligned to the Bank’s strategy.
• Lead complex, high-value procurement processes from strategy through to award, negotiating commercially robust deals that deliver value, manage risk and support the Bank’s strategic priorities.
• Partner with senior stakeholders across the Bank including CEO, ExCo and Senior Leadership Teams, to ensure the delivery of demanding commercial targets.
• Be responsible for all MI and reporting of team activities, operating and enforcing the Bank’s cost governance processes.
• Embed the culture of cost/investment management into the Bank, alongside overseeing development of budgets in consultation with ExCo and Senior Leadership Teams.
• Ensure all supplier spend is forecast & tracked and that cost drivers are clearly understood and managed.
• Act as the commercial relationship lead for the Bank’s supplier base - a senior point of relationship and escalation.
• Ensure regular governance and commercial reviews take place with suppliers - to manage performance, control & optimise costs, negotiate pricing and manage change.
• Be accountable for delivery of contract renewals, re-tenders and new contracts as part of contract lifecycle management (both on-boarding and off-boarding).
• Ensure supplier contracts are actively managed - including performance, compliance, SLAs, change & variations.

And... we are a bank so risk is a part of everything we do. We love people who take responsibility, do the right thing for customers, colleagues and Metro Bank and have the ability to call out any concerns.

About you:

• You may have previously been a Head of Procurement, Head of Supplier (Commercial) Management or Head of Category Management, ideally within financial services or another regulated industry.
• Experience leading and developing a high performing team, continuously improving the value of your function.
• Broad experience of procurement and vendor management across all categories in financial services, especially IT.
• Experience of different procurement operating models – category management, operational procurement, managed service.
• Experience of all stages of the commercial lifecycle (understanding business needs, sourcing options, procurement, contract & supplier management, due diligence, exit and transition).
• The gravitas and credibility to lead and optimise the function and engagement model, operate confidently with stakeholders up to executive level and face off to suppliers.
• Sound knowledge of contract commercial models, contract terms and vendor landscapes across key categories.

Our promise to you…

• We will make sure that you are well-rewarded by providing you with a competitive salary, discretionary annual bonus, and a wide range of benefits, including generous holiday allowance, attractive pension scheme, healthcare, life assurance, and a number of colleague discounts!
• We will give you the training to ensure you succeed in your role and plenty of internal opportunities to progress your career (around 40% of our recruitment comes from internal promotions!).

Diverse teams really are the best teams. We know that candidates (especially women, research tells us) may be put off applying for a job unless they can tick every box. We also know that ‘normal’ office hours aren’t always doable, and while we can’t accommodate every flexible working request we are happy to be asked. So if you are excited about working with us and think you can do much of what we are looking for but aren’t sure if you are 100% there yet… why not give it a whirl? Good luck!