At a Glance
- Tasks: Manage loans and support customers with their banking needs.
- Company: Metro Bank, where people come first and trust is built through connections.
- Benefits: Competitive salary, bonuses, generous holidays, and great colleague discounts.
- Other info: Flexible working options available; we encourage diverse applicants to apply.
- Why this job: Join a team that values individuality and offers career growth opportunities.
- Qualifications: Experience in banking processes and strong Microsoft Office skills.
The predicted salary is between 30000 - 40000 £ per year.
At Metro Bank, we believe the best banking experience starts with people who genuinely care. We’re not just delivering banking services - we’re building trust through authentic connections. Here, our people come first; our colleagues are part of a team that values individuality, collaboration, and long-standing relationships. We are also all about balance so most of our jobs offer the opportunity for hybrid working built around your role and home life, wherever possible.
What you will do
- Accurately book all corporate and commercial, and small business loans onto our banking platform.
- Service and maintain our loan book throughout the duration of the loan term, such as overpayments, rate changes, fee taking, and product switches.
- Disburse funds for residential mortgage drawdowns, mark limits for overdrafts and credit cards.
- Reconcile residential mortgage fees and arrange payment for the bank’s supplier network.
- Handle servicing queries which arise as part of the process of loan booking and marking limits.
- Investigate and manage reconciliation queries on lending accounts and fee receipts.
- Produce loan account statements, settlement figures, redemption statements and certificates of interest.
- Produce documentation to facilitate the release of the bank’s security and update the bank’s security records as appropriate.
And... we are a bank so risk is a part of everything we do. We love people who take responsibility, do the right thing for customers, colleagues and Metro Bank and have the courage to call out any concerns.
What you will need
- Understand the risks associated with your job and what that means for you, Metro Bank and all our stakeholders.
- Understand the flow from credit sanction to drawdown.
- Experience of banking back-office processes, e.g., data inputs and in particular keying into a banking platform.
- Knowledge of facility documentation, able to review and interpret basic terms, structures and security.
- Understanding of lending products such as loans, overdrafts and credit cards.
- Experience supporting security releases, redemptions, and money movement processing.
- You will have Microsoft Office skills, to include Excel at a competent level.
Our promise to you
We will make sure that you are well-rewarded by providing you with a competitive salary, discretionary annual bonus, and a wide range of benefits, including generous holiday allowance, attractive pension scheme, healthcare, life assurance, and a number of colleague discounts! We will give you the training to ensure you succeed in your role and plenty of internal opportunities to progress your career (around 40% of our recruitment comes from internal promotions!).
Diverse teams really are the best teams. We know that candidates (especially women, research tells us) may be put off applying for a job unless they can tick every box. We also know that ‘normal’ office hours aren’t always doable, and while we can’t accommodate every flexible working request we are happy to be asked. So if you are excited about working with us and think you can do much of what we are looking for but aren’t sure if you are 100% there yet... why not give it a whirl?
Lending Servicing Specialist employer: Metro Bank Plc
At Metro Bank, we pride ourselves on fostering a supportive and inclusive work environment where our employees are valued and encouraged to grow. With a strong emphasis on work-life balance, we offer hybrid working options and a comprehensive benefits package that includes competitive salaries, generous holiday allowances, and opportunities for career advancement. Join us in building authentic connections and delivering exceptional banking experiences in a culture that celebrates individuality and collaboration.
StudySmarter Expert Advice🤫
We think this is how you could land Lending Servicing Specialist
✨Tip Number 1
Network like a pro! Reach out to current or former employees at Metro Bank on LinkedIn. A friendly chat can give you insider info and maybe even a referral, which can really boost your chances.
✨Tip Number 2
Prepare for the interview by understanding Metro Bank's values. They care about authentic connections, so think of examples from your past where you've built trust and collaborated with others. Show them you fit right in!
✨Tip Number 3
Practice common interview questions related to lending and banking processes. Be ready to discuss your experience with loan servicing and how you handle queries. Confidence is key, so rehearse until you feel great!
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets seen. Plus, it shows you’re genuinely interested in joining the Metro Bank team.
We think you need these skills to ace Lending Servicing Specialist
Some tips for your application 🫡
Show Your Passion for People:At Metro Bank, we value genuine connections. Make sure your application reflects your enthusiasm for building trust and relationships with customers and colleagues. Share examples of how you've done this in the past!
Highlight Relevant Experience:We want to see your experience with banking processes and lending products. Be specific about your previous roles and how they relate to the Lending Servicing Specialist position. Don’t be shy – let us know what you’ve achieved!
Be Clear and Concise:When writing your application, clarity is key! Use straightforward language and structure your thoughts logically. This will help us understand your qualifications and fit for the role without any confusion.
Apply Through Our Website:We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it shows you’re keen on joining our team!
How to prepare for a job interview at Metro Bank Plc
✨Know Your Stuff
Make sure you understand the lending products and banking processes mentioned in the job description. Brush up on your knowledge of loans, overdrafts, and credit cards, as well as how to navigate a banking platform. This will show that you're not just interested but also prepared.
✨Show Your People Skills
Metro Bank values authentic connections, so be ready to demonstrate your interpersonal skills. Think of examples where you've built trust with customers or colleagues. Highlighting your ability to collaborate and maintain long-standing relationships will resonate well.
✨Be Ready for Risk Discussions
Since risk is a big part of the role, prepare to discuss how you handle responsibility and make decisions that are in the best interest of customers and the bank. Have examples ready that showcase your understanding of risk management in a banking context.
✨Ask Thoughtful Questions
Prepare some questions that show your interest in the role and the company culture. Ask about their approach to hybrid working or how they support career progression. This not only shows your enthusiasm but also helps you gauge if Metro Bank is the right fit for you.
