At a Glance
- Tasks: Lead and inspire a team to enhance colleague experience through innovative enterprise solutions.
- Company: Join Metro Bank, a forward-thinking bank prioritising customer service and innovation.
- Benefits: Competitive salary, annual bonus, generous holidays, pension scheme, and healthcare.
- Other info: Great opportunities for career progression with 40% of roles filled internally.
- Why this job: Make a real impact in a dynamic environment while driving operational excellence.
- Qualifications: Strong communication skills and a passion for customer service are essential.
The predicted salary is between 30000 - 40000 £ per year.
What you will do:
- Provide strategic vision and governance for rollout programs across the Colleague enterprise platforms, ensuring alignment with organizational objectives, technical standards, and long‑term technology strategy.
- Lead and inspire a high‑performing team to deliver EUC enterprise platform strategies, fostering a culture of excellence, accountability, and continuous improvement.
- Oversee the design and delivery of EUC enterprise‑wide applications, policies, and configurations, enabling seamless deployments and an optimized colleague experience.
- Act as a senior advisor and key decision‑maker on EUC enterprise platform initiatives, influencing outcomes that drive business priorities and operational resilience.
- Ensure robust security and patch management in partnership with IT Security, proactively addressing vulnerabilities and maintaining regulatory compliance.
- Champion automation, modernization, and cost optimisation, leveraging emerging technologies to enhance efficiency and scalability.
- Serve as the ultimate escalation point for complex technical challenges, providing expert guidance and ensuring timely resolution of critical issues.
- Drive collaboration across internal teams and external service providers, ensuring integrated delivery, strong vendor governance, and strategic partnerships.
- Safeguard business continuity through a secure, compliant, and resilient EUC enterprise platform environment, mitigating risk and supporting operational excellence.
- Deliver an exceptional colleague experience through robust, reliable enterprise solutions, reinforcing the organisation’s commitment to service excellence and innovation.
- Any other duties as required that reasonably fall within the role.
What you will need:
- A good understanding of working with customers in financial difficulty.
- A good understanding of modern debt collection and recovery methodology is desirable however not essential.
- Customer service experience is desirable.
- Previous administration experience is desirable however not essential.
- Strong verbal and written communication skills.
- Competent skills in Microsoft Office.
- Understand the risks associated with your job and what that means for you, Metro Bank and all our stakeholders.
Our promise to you…
- We will make sure that you are well‑rewarded by providing you with a competitive salary, discretionary annual bonus, and a wide range of benefits, including generous holiday allowance, attractive pension scheme, healthcare, life assurance, and a number of colleague discounts.
- We will give you the training to ensure you succeed in your role and plenty of internal opportunities to progress your career (around 40% of our recruitment comes from internal promotions!).
Recoveries Specialist in Leicester employer: Metro Bank Plc
Metro Bank is an exceptional employer that prioritises the well-being and growth of its colleagues. With a strong commitment to service excellence, we offer a competitive salary, generous holiday allowance, and a comprehensive benefits package, including healthcare and pension schemes. Our vibrant work culture fosters collaboration and innovation, providing ample opportunities for career progression within the bank, making it an ideal place for those seeking meaningful and rewarding employment in the financial sector.
StudySmarter Expert Advice🤫
We think this is how you could land Recoveries Specialist in Leicester
✨Tip Number 1
Network like a pro! Reach out to current employees at the bank on LinkedIn or through mutual connections. Ask them about their experiences and any tips they might have for landing a role as a Recoveries Specialist.
✨Tip Number 2
Prepare for the interview by understanding the bank's values and how they align with your own. Be ready to discuss how you can contribute to fostering a culture of excellence and accountability in your role.
✨Tip Number 3
Showcase your problem-solving skills! Think of examples from your past experiences where you've tackled complex challenges, especially in customer service or financial contexts. This will demonstrate your ability to handle the responsibilities of the role.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, we love seeing candidates who are proactive and engaged with our brand.
We think you need these skills to ace Recoveries Specialist in Leicester
Some tips for your application 🫡
Tailor Your Application:Make sure to customise your CV and cover letter to highlight how your skills and experiences align with the Recoveries Specialist role. We want to see how you can contribute to our mission at Metro Bank!
Showcase Your Communication Skills:Since strong verbal and written communication skills are key for this role, don’t shy away from demonstrating these in your application. Use clear, concise language and make your points stand out!
Highlight Relevant Experience:Even if you don’t have direct experience in debt collection, share any customer service or administration roles you've had. We value diverse backgrounds and want to see how you can bring your unique perspective to the team.
Apply Through Our Website:We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it’s super easy!
How to prepare for a job interview at Metro Bank Plc
✨Know Your Stuff
Make sure you understand the role of a Recoveries Specialist inside out. Familiarise yourself with modern debt collection methods and how they apply to customers in financial difficulty. This will show that you're not just interested in the job, but that you’re ready to tackle the challenges head-on.
✨Showcase Your Communication Skills
Since strong verbal and written communication skills are key for this role, practice articulating your thoughts clearly. Prepare examples from your past experiences where you successfully communicated complex information or resolved customer issues. This will demonstrate your ability to connect with colleagues and customers alike.
✨Emphasise Team Leadership
If you have experience leading teams, be sure to highlight it! Talk about how you've inspired others to achieve goals and fostered a culture of excellence. The interviewers will want to see that you can lead a high-performing team and drive collaboration across various departments.
✨Understand Risk Management
Since risk is a big part of the banking world, be prepared to discuss how you approach risk management. Share any relevant experiences where you identified potential risks and took steps to mitigate them. This will show that you take responsibility and understand the importance of compliance and security in your role.
