At a Glance
- Tasks: Build meaningful relationships with customers and provide personalised financial support.
- Company: Join a forward-thinking bank that values relationships and trust.
- Benefits: Competitive salary, annual bonus, comprehensive benefits, and industry-leading training.
- Other info: Inclusive environment with opportunities for growth and career progression.
- Why this job: Make a real difference in customers' lives while developing valuable professional skills.
- Qualifications: Passion for customer service and strong communication skills required.
The predicted salary is between 26120 - 31924 £ per year.
Working arrangement and training
We are currently recruiting for full time, 37.5 hours across 5 days.
Our colleagues work from 8:45am - 5:15pm OR 9am - 5:30pm every day.
We may also ask you to work Saturdays.
If this is the case, we will provide a day off in the week and any reasonable additional travel can be expensed.
Your initial training will take place between our Bradford and Sheffield stores, with colleagues working from Bradford until the Leeds store opens.
What you will do
- Building meaningful relationships with customers through engaging and insightful conversations.
- Understanding customers' needs, ambitions and circumstances to provide personalised support, guidance and solutions that build confidence in their financial decisions.
- Delivering exceptional experiences that build trust, loyalty and long-term customer relationships.
- Creating opportunities to deepen customer relationships by identifying ways Metro Bank can support them now and in the future.
- Taking ownership of customer queries and concerns, ensuring customers receive the right support from first contact through to resolution.
- Supporting customers in vulnerable circumstances with empathy, care and understanding.
- Working collaboratively with colleagues to contribute to store performance, customer advocacy and business growth.
- Continuously developing your knowledge, expertise and confidence to become a trusted banking professional.
And... we are a bank so risk is a part of everything we do.
We love people who take responsibility, do the right thing for customers, colleagues and Metro Bank and have the ability to call out any concerns.
What you will need
- A passion for creating great customer experiences and building lasting relationships.
- Experience in a customer-facing environment where service experience was priority. J
- Natural curiosity and confidence to engage customers in meaningful conversations.
- Strong communication and listening skills, with the ability to build rapport quickly.
- A proactive and solution-focused mindset.
- The ability to identify opportunities whilst always doing what's right for the customer.
- Personal ownership and accountability for delivering great customer and business outcomes.
- Confidence using technology and digital tools to support customers effectively.
- Empathy, resilience and professionalism when managing a variety of customer situations.
- The ambition to learn, grow and build a long-term career.
- Understand the risks associated with your job and what that means for you, Metro Bank and all our stakeholders
- Our promise to you…
- You'll join a bank that believes relationships, service and trust are what truly set us apart.
- We'll invest in your development, providing industry-leading training and support to help you become a trusted banking expert.
- You'll develop skills that are valued across customer service, relationship management, business development and leadership careers.
- You'll have opportunities to grow and progress within a business that champions talent and potential.
- You'll be empowered to take ownership, make an impact and contribute to the success of your store.
- You'll work alongside passionate colleagues in an inclusive, supportive and high-performing environment.
- We'll reward your contribution with a competitive salary, discretionary annual bonus and a comprehensive benefits package.
Ready to Build Relationships That Matter?
This is more than a customer service role.
It's an opportunity to build trusted relationships, develop valuable professional skills and play a part in helping customers, businesses and communities thrive.
If you're passionate about people, motivated by making a difference and excited by the prospect of building a career in banking, we'd love to hear from you.
Diverse teams really are the best teams.
We know that candidates (especially women, research tells us) may be put off applying for a job unless they can tick every box.
We also know that 'normal' office hours aren't always doable, and while we can't accommodate every flexible working request we are happy to be asked.
So if you are excited about working with us and think you can do much of what we are looking for but aren't sure if you are 100% there yet… why not give it a whirl?
- Good luck! #LI-Loveyourjobatlast
- #J-18808-Ljbffr
Banking Representative - Leeds employer: Metro Bank Plc
Metro Bank Plc is an exceptional employer that fosters a dynamic and inclusive work culture, where innovation and collaboration are at the forefront. As a Strategic Lead in Corporate & Commercial Credit Risk, you will benefit from extensive professional development opportunities while working in a fast-paced environment that values your expertise and contributions. Located in the heart of London, you'll enjoy the vibrant city life alongside a supportive team dedicated to driving success and excellence in banking.
StudySmarter Expert Advice🤫
We think this is how you could land Banking Representative - Leeds
✨Tap into Campus Networks
If you're still in uni, don’t forget to engage with your campus's career services and attend finance-related events. Banks often do presentations and recruitment drives on campus, so put yourself out there and make use of these opportunities to show off your passion for the field.
✨Get Certified
Consider pursuing relevant certifications like the CFA or ACCA while you’re job hunting. They not only beef up your CV but also connect you with professional bodies which can lead to networking opportunities and even job openings in banking and financial services.
✨Connect on Professional Platforms
Join finance-focused groups on platforms like LinkedIn and engage in discussions. This can really help you stand out from the crowd, allowing potential employers to see your knowledge and interest in industry trends. Plus, you might stumble upon job postings shared exclusively within the group.
✨Apply Directly and Be Proactive
Don’t shy away from reaching out directly to firms like Metro Bank Plc. Use their websites and apply through them, but also consider following up with a polite email to express your enthusiasm. Being proactive can make a huge difference in getting noticed in the competitive financial services sector.
We think you need these skills to ace Banking Representative - Leeds
Some tips for your application 🫡
Show Off Your Numbers!:In the banking and financial services world, quantifiable achievements are key. Make sure your CV highlights your grades in relevant subjects, any financial certifications you hold, and specific projects where you've delivered measurable results. Employers love to see how your skills translate into real-world success.
Tailor Your Cover Letter to the Role:When applying for a full-time position, your cover letter should make a direct connection between your experience and the job description. Don't just state your enthusiasm for finance—dive into how your background in banking or financial analysis sets you apart. Let your passion shine through while being specific about what you can bring to Metro Bank Plc.
Include Relevant Financial Software Experience:If you've worked with financial modelling tools or software like Excel, SAP, or specific analytical tools during your studies or internships, bring that up! Highlighting your proficiency can really make your application pop and show you're ready to hit the ground running in a full-time role.
Research and Reflect:Before hitting that 'apply' button on Metro Bank Plc's website, do a little digging. Look up their recent projects, values, and culture. Reflecting their ethos in your application can make a huge difference and show you’re genuinely interested in being part of the team!
How to prepare for a job interview at Metro Bank Plc
✨Brush Up on Financial Analysis Skills
Make sure you're well-versed in financial concepts and analytical techniques relevant to banking and financial services. Get comfortable with tools like Excel for modelling or financial forecasting, as technical questions in this area are common during interviews with Metro Bank Plc.
✨Prepare for Case Studies
Expect to tackle case studies that demonstrate your problem-solving skills in real-world banking scenarios. Familiarise yourself with the types of problems you might face—think risk assessments or investment evaluations—and be ready to articulate your thought process clearly.
✨Show Your Passion for Finance
Since this is a full-time position, employers at Metro Bank Plc will be keen to see your genuine interest in finance. Be prepared to discuss recent industry trends or news articles that excite you, showcasing your enthusiasm and engagement with the field.
✨Network with Industry Professionals
Before your interview, reach out to current or former Metro Bank Plc employees on platforms like LinkedIn. They'll offer unique insights into the company's culture and the interview process, which can give us a delightful edge in showcasing a good fit for the team.
