Lead Product Owner

We have been awarded the “Most Loved Workplace”! At Metro Bank, people come first – our culture is all about bringing the best out in our colleagues, and making sure everyone feels valued, respected, seen and included. We strongly believe in a diverse and inclusive workplace and to find the very best person for the job, we always look across a wide range of diverse communities.

Our Lead Product Owner is responsible for overseeing the run and change of key journeys which are critical to the success of our business and creating FANs.

What you will do:

1. Owning the strategic direction for a range of journeys across the bank – including owning the roadmap and vision and defining the metrics to measure success.
2. Defining, prioritising and sequencing backlog of user stories, and working with cross-functional feature teams to bring new propositions and features to life.
3. Keeping your ‘finger on the pulse’ of trends and opportunities, via customer research and market analysis.
4. Developing and owning business cases, as well as tracking and optimising benefits and KPIs.
5. Working with communications teams to develop how best to articulate new releases to customers, colleagues and media.
6. Orchestrating the support of teams around the business to create sustainable end-to-end success of your work. This includes robust risk management.
7. Point of escalation for all business and operational issues and opportunities related to the propositions you develop.
8. You will take on the role in shaping and then delivering the range of journeys and capabilities. You are customer-driven, commercial and can inspire others to bring your vision to life.

And… we are a bank so risk is a part of everything we do. We love people who take responsibility, do the right thing for customers, colleagues and Metro Bank and have the courage to call out any concerns.

What you will need:

1. Understand the risks associated with your job and what that means for you, Metro Bank and all our stakeholders.
2. Proven experience in building iterative roadmaps centred around the customer and a track record of delivering value into the hands of our FANS and users in an Agile Framework.
3. Experience of breaking down large scale/new projects into a series of deliverables (MVP) which deliver value and can be measured by appropriate data capture and monitoring.
4. Be a data insight & analytics guru with extensive experience of working with data across Product.
5. To be an experienced product owner, able to lead a host of colleagues across Metro; technology, change, digital, legal, procurement, design, risk, marketing.
6. You’ll be able to develop and sustain relationships with a range of external partners.
7. Hold a breadth of skills make you a true product all-rounder, able to master the propositional, commercial, analytical, technical and operational elements of proposition development.
8. You are comfortable working on problem statements or KPIs set by your stakeholders and transforming them into features ready for prioritisation.

Our promise to you…

1. We will make sure that you are well-rewarded by providing you with a competitive salary, discretionary annual bonus, and a wide range of benefits, including generous holiday allowance, attractive pension scheme, healthcare, life assurance, and a number of colleague discounts!
2. We will give you the training to ensure you succeed in your role and plenty of internal opportunities to progress your career (around 40% of our recruitment comes from internal promotions!).
3. We are also all about balance so most of our jobs offer the opportunity for hybrid working built around your role and home life, wherever possible.

Diverse teams really are the best teams. We know that candidates (especially women, research tells us) may be put off applying for a job unless they can tick every box. We also know that ‘normal’ office hours aren’t always doable, and while we can’t accommodate every flexible working request we are happy to be asked. So if you are excited about working with us and think you can do much of what we are looking for but aren’t sure if you are 100% there yet… why not give it a whirl? Please note that sometimes we may close a job earlier for applications if we are inundated with amazing candidates.. Good luck!

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