Lead Change Risk Manager

At Metro Bank, we believe the best banking experience starts with people who genuinely care. We’re not just delivering banking services – we’re building trust through authentic connections. Here, our people come first; our colleagues are part of a team that values individuality, collaboration, and long‑standing relationships. We are also all about balance so most of our jobs offer the opportunity for hybrid working built around your role and home life, wherever possible.

What you will do:

• Provide leadership across the bank’s core banking transformation programme, partnering closely with Risk, Engineering, Product, Operations and Transformation teams to embed risk and control considerations from the outset.
• Translate regulatory and risk requirements into practical design inputs, control frameworks and delivery artefacts that guide the build of safe, scalable and compliant customer journeys, products and platform capabilities.
• Identify and address risks, control gaps and dependencies throughout the design, build and implementation lifecycle, helping to shape a resilient, future‑proof control environment.
• Ensure that change is delivered in line with regulatory expectations, operational resilience standards and the bank’s overall risk appetite.
• Lead risk and control design activity across the bank, ensuring key risk, compliance and control requirements are embedded into delivery from the outset.
• Work with Risk, Engineering, Product, Operations, Transformation, business SMEs and technology partners to define practical risk and control requirements for customer journeys, products, propositions, processes and platform capabilities.
• Provide risk input into Business and Technical Design Authority decisions, ensuring material risks, control implications, regulatory expectations and design trade‑offs are clearly understood before key decisions are made.
• Develop control‑by‑design blueprints, risk requirements, implementation inputs and acceptance criteria that can be used by sub‑value streams and squads to design, build, test and embed safe and compliant solutions.
• Support customer journey design, process re‑engineering, product/proposition design and operational readiness activity by ensuring risk and control requirements are clearly defined and built into delivery plans.
• Lead deep‑dive risk assessments at key delivery milestones, ensuring risks, dependencies and control gaps are identified early and resolved before build, testing or implementation progresses.
• Maintain a consolidated view of material programme risks, dependencies and control issues, ensuring these are escalated, owned and resolved at the right level.
• Influence senior stakeholders by providing clear, evidence‑based insight on programme risks, mitigations, design options and delivery of trade‑offs.
• Ensure the programme’s risk and control approach supports regulatory expectations relating to operational resilience, Consumer Duty, technology change, outsourcing and third‑party risk.
• Help shape and embed a future‑proofed control environment that supports safe migration to the new core banking platform and aligns to the Bank’s target operating model.
• Any other duties as required that reasonably fall within the job.

What you will need:

• Strong project and programme risk management expertise, particularly within complex transformation and core banking replatforming environments.
• Deep understanding of control‑by‑design, translating risk and regulatory requirements into practical delivery outputs (design, testing, implementation).
• Ability to translate technical, operational, and regulatory risks into clear business impacts and actionable delivery decisions.
• Broad knowledge of non‑financial risk, including operational resilience, technology change, outsourcing, third‑party risk and Consumer Duty.
• Proven ability to embed risk and control requirements into customer journeys, products, processes, and platform capabilities.
• Strong stakeholder management and influencing skills, with the confidence to challenge senior leaders and delivery teams constructively.
• Experience working across engineering, product, operations, transformation, risk and third‑party teams.
• Understanding of modern technology environments (e.g. cloud‑based, API‑driven architectures) is desirable.
• Demonstrated experience leading risk engagement across large‑scale transformation or system implementation programmes.
• Experience translating risk and regulatory expectations into tangible artefacts (e.g. requirements, test criteria, control documentation, decision papers).
• Track record of managing change risk across the full delivery lifecycle, from design through to implementation and operational readiness.
• Supporting customer journey design, process re‑engineering, and product or technology change from a risk and control perspective.
• Evidence of delivering strong risk outcomes, taking accountability and promoting a positive risk culture (financial services or retail banking experience beneficial).

Understand the risks associated with your job and what that means for you, Metro Bank and all our stakeholders.

Our promise to you… We believe in "one in, one up" at Metro Bank, growing our own and promoting from within. That is why we are looking for YOU! An AMAZING colleague to move into this FANTASTIC new role. We will make sure that you are well‑rewarded by providing you with a competitive salary, discretionary annual bonus, and a wide range of benefits, including generous holiday allowance, attractive pension scheme, healthcare, life assurance, and a number of colleague discounts. We will give you the training to ensure you succeed in your role and plenty of internal opportunities to progress your career (around 40% of our recruitment comes from internal promotions!).