At a Glance
- Tasks: Lead the product strategy for Customer Due Diligence and drive innovation in banking.
- Company: Metro Bank, where people come first and authentic connections matter.
- Benefits: Competitive salary, generous holiday, healthcare, and opportunities for career growth.
- Other info: Join a dynamic team that values collaboration and individual growth.
- Why this job: Make a real impact in banking while enjoying hybrid work flexibility.
- Qualifications: Experience in product management and understanding of financial crime risks required.
The predicted salary is between 70000 - 90000 £ per year.
At Metro Bank, we believe the best banking experience starts with people who genuinely care. We’re not just delivering banking services - we’re building trust through authentic connections. Here, our people come first; our colleagues are part of a team that values individuality, collaboration, and long-standing relationships. We are also all about balance so most of our jobs offer the opportunity for hybrid working built around your role and home life, wherever possible.
Responsibilities
- Define and execute the CDD product strategy aligned to financial crime risk appetite and regulatory obligations.
- Design, build, and continuously improve CDD products across onboarding, periodic review, and event-driven processes.
- Partner with operations, technology, and third-party providers to deliver scalable and efficient solutions.
- Work with 2nd Line Financial Crime to define product requirements and ensure effective monitoring and oversight.
- Own the end-to-end product lifecycle from ideation through to optimisation and decommissioning.
- Ensure products meet regulatory expectations, audit standards, and internal policies.
- Drive automation, digitisation, and use of data analytics to improve outcomes.
- Embed governance, controls, and performance monitoring across all CDD products.
- Lead vendor selection, integration, and ongoing third-party management.
- Build and lead a high-performing product team and foster innovation.
And… we are a bank, so risk is a part of everything we do. We love people who take responsibility, do the right thing for customers, colleagues and Metro Bank, and have the courage to call out any concerns.
Qualifications
- Strong product management and strategic roadmap experience.
- Deep understanding of CDD/KYC lifecycle and financial crime risks.
- Experience delivering RegTech or CDD-related products.
- Strong stakeholder engagement and influencing skills.
- Analytical and data-driven decision-making capability.
- Experience in process optimisation and continuous improvement.
- Knowledge of AML, sanctions and regulatory frameworks.
- Experience working with third-party vendors and integrations.
- Leadership experience in complex transformation environments.
- Relevant degree and/or financial crime or product certifications.
Benefits
We believe in “one in, one up” at Metro Bank, growing our own and promoting from within. That is why we are looking for YOU! An AMAZEING colleague to move into this FANtastic new role! We will make sure that you are well-rewarded by providing you with a competitive salary, discretionary annual bonus, and a wide range of benefits, including generous holiday allowance, attractive pension scheme, healthcare, life assurance, and a number of colleague discounts! We will give you the training to ensure you succeed in your role and plenty of internal opportunities to progress your career (around 40% of our recruitment comes from internal promotions!). We are also all about balance so most of our jobs offer the opportunity for hybrid working built around your role and home life, wherever possible.
Head of Product - Customer Due Diligence employer: Metro Bank Plc
At Metro Bank, we pride ourselves on being an exceptional employer that prioritises our people and fosters a culture of collaboration and individuality. With a strong commitment to employee growth, we offer extensive training and internal promotion opportunities, ensuring that our colleagues can thrive in their careers. Our hybrid working model promotes a healthy work-life balance, while our competitive benefits package, including generous holidays and healthcare, makes Metro Bank a truly rewarding place to work.
StudySmarter Expert Advice🤫
We think this is how you could land Head of Product - Customer Due Diligence
✨Tap into Campus Networks
If you're still in uni, don’t forget to engage with your campus's career services and attend finance-related events. Banks often do presentations and recruitment drives on campus, so put yourself out there and make use of these opportunities to show off your passion for the field.
✨Get Certified
Consider pursuing relevant certifications like the CFA or ACCA while you’re job hunting. They not only beef up your CV but also connect you with professional bodies which can lead to networking opportunities and even job openings in banking and financial services.
✨Connect on Professional Platforms
Join finance-focused groups on platforms like LinkedIn and engage in discussions. This can really help you stand out from the crowd, allowing potential employers to see your knowledge and interest in industry trends. Plus, you might stumble upon job postings shared exclusively within the group.
✨Apply Directly and Be Proactive
Don’t shy away from reaching out directly to firms like Metro Bank Plc. Use their websites and apply through them, but also consider following up with a polite email to express your enthusiasm. Being proactive can make a huge difference in getting noticed in the competitive financial services sector.
We think you need these skills to ace Head of Product - Customer Due Diligence
Some tips for your application 🫡
Show Off Your Numbers!:In the banking and financial services world, quantifiable achievements are key. Make sure your CV highlights your grades in relevant subjects, any financial certifications you hold, and specific projects where you've delivered measurable results. Employers love to see how your skills translate into real-world success.
Tailor Your Cover Letter to the Role:When applying for a full-time position, your cover letter should make a direct connection between your experience and the job description. Don't just state your enthusiasm for finance—dive into how your background in banking or financial analysis sets you apart. Let your passion shine through while being specific about what you can bring to Metro Bank Plc.
Include Relevant Financial Software Experience:If you've worked with financial modelling tools or software like Excel, SAP, or specific analytical tools during your studies or internships, bring that up! Highlighting your proficiency can really make your application pop and show you're ready to hit the ground running in a full-time role.
Research and Reflect:Before hitting that 'apply' button on Metro Bank Plc's website, do a little digging. Look up their recent projects, values, and culture. Reflecting their ethos in your application can make a huge difference and show you’re genuinely interested in being part of the team!
How to prepare for a job interview at Metro Bank Plc
✨Brush Up on Financial Analysis Skills
Make sure you're well-versed in financial concepts and analytical techniques relevant to banking and financial services. Get comfortable with tools like Excel for modelling or financial forecasting, as technical questions in this area are common during interviews with Metro Bank Plc.
✨Prepare for Case Studies
Expect to tackle case studies that demonstrate your problem-solving skills in real-world banking scenarios. Familiarise yourself with the types of problems you might face—think risk assessments or investment evaluations—and be ready to articulate your thought process clearly.
✨Show Your Passion for Finance
Since this is a full-time position, employers at Metro Bank Plc will be keen to see your genuine interest in finance. Be prepared to discuss recent industry trends or news articles that excite you, showcasing your enthusiasm and engagement with the field.
✨Network with Industry Professionals
Before your interview, reach out to current or former Metro Bank Plc employees on platforms like LinkedIn. They'll offer unique insights into the company's culture and the interview process, which can give us a delightful edge in showcasing a good fit for the team.
