Head of Channels and Delivery

At Metro Bank, we believe the best banking experience starts with people who genuinely care. We’re not just delivering banking services - we’re building trust through authentic connections. Here, our people come first; our colleagues are part of a team that values individuality, collaboration, and long-standing relationships. We are also all about balance so most of our jobs offer the opportunity for hybrid working built around your role and home life, wherever possible.

What you will do:

• Lead the marketing delivery function ensuring campaigns and content are executed efficiently and effectively across all paid and owned marketing channels through efficient planning, governance and resource allocation.
• Build, embed and manage a squad-based delivery model for key projects and initiatives ensuring teams are aligned, empowered and outcomes-driven.
• Shape and drive new ways of working, including AI workflows, creating clear routines, rituals and agile processes across the marketing function and with business teams.
• Partner with Heads of Brand and Content, Segments and Customer, Digital Strategy, and Partnerships, as well as key stakeholders across the bank including propositions, product, frontline and compliance, ensuring seamless execution of go-to-market plans aligned to brand and marketing strategy.
• Establish and maintain a marketing planning and prioritisation framework aligned to business OKRs and strategic goals.
• Manage and develop a multi-skilled delivery team (on-shore and off-shore), fostering collaboration, growth and accountability.
• Ensure smooth workflow management using tools such as Jira, maintaining visibility and control across all marketing activity.
• Continuously improve delivery performance, remove barriers, streamline processes and introduce automation to increase speed to market.
• Uphold high standards of quality, consistency and brand integrity across every channel and output.

And... we are a bank, so risk is a part of everything we do. We love people who take responsibility, do the right thing for customers, colleagues and Metro Bank and have the ability to call out any concerns.

What you will need:

• Strong leadership and team-building skills, with a focus on collaboration and empowerment.
• Proven ability to introduce and scale agile or squad-based ways of working.
• Strong organisational and delivery capability – able to balance multiple priorities in a fast-moving environment.
• Clear communicator and influencer who can bring diverse teams and stakeholders together around shared goals.
• Commercial mindset with a knack for finding the sweet spot between speed, cost and quality.
• Extensive experience in marketing operations, delivery management, programme leadership and/or account management roles within large or complex organisations.
• Proven track record of leading marketing delivery across multiple channels and managing diverse creative teams.
• Experience managing internal and external delivery resources, including offshore and vendor models.
• Experience introducing and/or maturing agile ways of working within marketing or creative environments.
• Demonstrated success in improving delivery efficiency, governance and speed to market.
• Understand the risks associated with your job and what that means for you, Metro Bank and all our stakeholders.

Our promise to you…

• We will make sure that you are well-rewarded by providing you with a competitive salary, discretionary annual bonus, and a wide range of benefits, including generous holiday allowance, attractive pension scheme, healthcare, life assurance, and a number of colleague discounts!
• We will give you the training to ensure you succeed in your role and plenty of internal opportunities to progress your career (around 40% of our recruitment comes from internal promotions!

Diverse teams really are the best teams. We know that candidates (especially women, research tells us) may be put off applying for a job unless they can tick every box. We also know that ‘normal’ office hours aren’t always doable, and while we can’t accommodate every flexible working request we are happy to be asked. So if you are excited about working with us and think you can do much of what we are looking for but aren’t sure if you are 100% there yet… why not give it a whirl?

Please note that sometimes we may close a job earlier for applications if we are inundated with amazing candidates.. Good luck!