Fraud Advisor

At Metro Bank, we believe the best banking experience starts with people who genuinely care. We’re not just delivering banking services - we’re building trust through authentic connections. Here, our people come first; our colleagues are part of a team that values individuality, collaboration, and long-standing relationships. We are also all about balance so most of our jobs offer the opportunity for hybrid working built around your role and home life, wherever possible.

Responsibilities

• Act as a trusted advisor to stakeholders on fraud risks, emerging industry developments, and mitigation strategies.
• Provide expert advice and guidance to first line teams on fraud risk matters, promoting awareness, alignment, and informed decision-making.
• Maintain oversight of emerging fraud typologies, regulatory developments, and industry trends, translating insights into actionable guidance.
• Support the development, maintenance, and reporting of fraud risk appetite statements and key risk indicators (KRIs).
• Support thematic reviews, risk assessments, and control testing activities related to fraud risks and emerging threats.
• Review and challenge the design and effectiveness of fraud risk frameworks, policies, standards and methodologies to ensure regulatory compliance and alignment with the Bank’s risk appetite.
• Oversee the implementation and ongoing effectiveness of fraud prevention, detection and response controls across products, channels and customer journeys.
• Ensure robust risk management action plans are established where issues are identified and oversee progress through to effective remediation.
• Support the use of data analytics, automation, and emerging technologies to enhance fraud risk oversight and insight.
• Prepare clear, concise management information and reports for governance forums and senior stakeholders.

And... we are a bank so risk is a part of everything we do. We love people who take responsibility, do the right thing for customers, colleagues and Metro Bank and have the ability to call out any concerns.

What you will need

• Strong experience in fraud risk management/fraud prevention within a financial services environment.
• Experience in a 2nd line fraud risk role is preferred.
• Excellent analytical capability with the ability to interpret data, trends, and risk indicators.
• Strong understanding of fraud typologies across retail and banking products and channels.
• Familiarity with relevant regulatory frameworks and industry guidance (e.g. FCA, PRA, PSD2 APP fraud expectations).
• Proven ability to provide constructive challenge while maintaining effective stakeholder relationships.
• Ability to apply a proportionate, risk-based approach to fraud risk management in line with regulatory expectations and the bank’s risk appetite.
• Experience of producing clear, concise material for senior management and governance forums.
• Excellent stakeholder relationship skills complemented with strong problem solving ability.
• Understand the risks associated with your job and what that means for you, Metro Bank and all our stakeholders.

Our promise to you

We will make sure that you are well-rewarded by providing you with a competitive salary, discretionary annual bonus, and a wide range of benefits, including generous holiday allowance, attractive pension scheme, healthcare, life assurance, and a number of colleague discounts. We will give you the training to ensure you succeed in your role and plenty of internal opportunities to progress your career (around 40% of our recruitment comes from internal promotions).