Executive Assistant

At Metro Bank, we believe the best banking experience starts with people who genuinely care. We’re not just delivering banking services - we’re building trust through authentic connections. Here, our people come first; our colleagues are part of a team that values individuality, collaboration, and long-standing relationships. We are also all about balance so most of our jobs offer the opportunity for hybrid working built around your role and home life, wherever possible.

What you will do:

• Provide proactive support to Executives and their wider teams, so that we continue to achieve our vision of Relationship Banking.
• Work closely with other Executive Assistants and support teams to keep the Executive function running smoothly.
• Manage busy and complex diaries, whilst balancing priorities and coordinating internal and external stakeholders with confidence.
• Act as a trusted first point of contact, signposting customers and colleagues clearly to avoid delays, duplication or misinformation.
• Manage executive enquiries and support requests, making sure the right actions are taken quickly and professionally.
• Manage weekly reporting packs, meeting documentation, travel logistics, visa applications, expenses, and events, ensuring effective support for colleagues and stakeholders.
• Be a visible role model for our behaviours, bringing professionalism to every interaction.

And we are a bank so risk is a part of everything we do. We love people who take responsibility, do the right thing for customers, colleagues and Metro Bank and have the ability to call out any concerns.

What you will need:

• Proven EA experience in a fast paced, customer focused or change driven environment.
• Strong experience supporting senior leaders, managing competing priorities and managing confidential information.
• Excellent collaboration and stakeholder management skills, with the confidence to build trusted relationships at all levels.
• Confident using Microsoft Office, including Outlook, Teams, Word, PowerPoint and Excel.
• Strong attention to detail and communication skills.
• Excellent diary management skills, with the ability to stay organised and adapt quickly as priorities change.
• Understand the risks associated with your job and what that means for you, Metro Bank and all our stakeholders.

Our promise to you:

• We will make sure that you are well-rewarded by providing you with a competitive salary, discretionary annual bonus, and a wide range of benefits, including generous holiday allowance, attractive pension scheme, healthcare, life assurance, and a number of colleague discounts!
• We will give you the training to ensure you succeed in your role and plenty of internal opportunities to progress your career (around 40% of our recruitment comes from internal promotions!).

Diverse teams really are the best teams. We know that candidates (especially women, research tells us) may be put off applying for a job unless they can tick every box. We also know that ‘normal’ office hours aren’t always doable, and while we can’t accommodate every flexible working request we are happy to be asked. So if you are excited about working with us and think you can do much of what we are looking for but aren’t sure if you are 100% there yet… why not give it a whirl?